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Hotel Saratoga: Traveler Reviews


Hotel Saratoga
Prado 603 esquina Dragones | Old Havana, Havana, Cuba
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Traveler Reviews

79% Recommend
4.0 of 5 stars 128 reviews
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[ Date ] [ Rating ]
Nice pool, lift and beds - but overall a very expensive disappointment.

Hotel Saratoga

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2 of 5 stars
DC999 22 contributions
London
Jan 8, 2007 | Trip type: Couples
2/8 found this review helpful

Stayed twice over the new year period - once for 5 nights and then for another night after seeing other parts of Cuba.

Let's start with the positives:
1. The beds are incredibly comfortable - I slept very, very well.
2. Pool on the roof is very nice and the views are interesting
3. Lift is fast and very cool (and very technically advanced for Cuba)
4. Raul the concierge was friendly & helpful and booked us into La Guarida (very nice paladares).

But, there are a number of downsides to consider:
1. Service isn't good enough for a $300 night hotel - we experienced dozens of situations that ranged from slightly annoying to utterly infutriating - too many to list them all.
2. We always had to ask for milk at breakfast - even though there were plenty of staff - not one ever realised that after asking for it once, you may want it again.
3. Food ranged from adequate to the truly awful - again too many examples to list. Breakfast buffet ranged from pretty good to inedible and was different every day.
4. All males employed by the hotel made comments about my girlfriend or looked at her innappropriately - she found them sleazy and I just ignored them as all Cuban blokes seem to think they can walk on water with women.
5. One day no towels at the pool most days towels arrived at noon or much later.
6. One day they dropped the chlorine into the pool at 10am and then casually said 'don't swim for at least an hour' - we had to warn some poor lad who was about to jump in who walked up afterwards so he wouldn't burn his eyes (why wasn't this done at dawn or last thing at night?)
7. The toilet for the restaurant had no toilet paper for the entire stay.
8. After being upgraded to the top floor (the 7th) on our final night - the bath taps broke and water literally exploded everywhere and nearly flooded the bathroom.
9. The showers aren't that great and drain very poorly
10. The rooms weren't cleaned properly - to test this out we used to leave rubbish about the room - they were never moved or picked up.
11. New Years Eve a band for a private party soundchechecked all day at ear-splitting volumes around the pool (even with ear plugs it was a challenge) - having seen many a soundcheck this was easily the most inept one I've ever seen. Most of the people around the pool left in disgust!

The general manager of the Saratoga needs to be trained on how to run a hotel like this - only then do you have a chance of making Cubans customer service orientated - 48 years of communism has made them ill prepared for most of the jobs in this hotel. Most smiled, but to add insult to injury - quite a few were surly AND useless.

Cuba is a unique country in good and bad ways - the Saratoga is also good and bad - mostly bad and certainly unique.

  • Liked — pool
  • Disliked — attitude of the staff
  • Tips/Secrets: — Go to anywhere in Latin America with a free market economy - i.e. not Cuba - but if you like latin music and revolutionary histrory it is undeniably interesting.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 28, 2005
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $183 (year-round)
check out the roof top pool area

Hotel Saratoga

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5 of 5 stars
marla 15 contributions
memphis, tn
Jan 8, 2007
2/3 found this review helpful

We only spent an hour by the pool but in that one hour we fell in love with this hotel. Make sure you look at the pictures on the wall near the elevator. They are classic Cuba. We wanted to purchase the one of the Dachshund in front of the laundry. It was just darling. Don't miss the very interesting little grouping of bonsi trees over in the corner that you will only notice on your way to the restroom out by the pool. The drinks were delicious and nothing can top the view of the city from the pool area. We would definitely stay here next trip. Make sure you check out the photography-- especially the dachshund in front of the laundry. That dog is the cutest little dog in Cuba.

  • Liked — pool area
  • Tips/Secrets: — even if you only stop by for a drink in the afternoon, don't miss this place.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
  • Date of stay January 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Large group or tour
  • Age group 35-49
  • Member since July 19, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Pet owners, Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $183 (year-round)
Great Hotel Experience

Hotel Saratoga

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5 of 5 stars
VancouverHavanamama 1 contribution
Vancouver
Dec 22, 2006 | Trip type: Couples
3/3 found this review helpful

My husband and I have just returned from a fabulous holiday in Havana, Cuba. We stayed at the Hotel Saratoga which is an exquisite boutique hotel in Old Havana. There is a great pool area on the roof with excellent Mojitos and amazing views of the city. The architecture is fantastic and though much of the old city is very run down, it is reasuring to see a lot of restoration of these grand buildings is underway.
The biggest gem of the hotel is,however, the charming concierge Raul Hernandez Cano, who is perhaps the best concierge we have ever dealt with. My husband and I travel a great deal and are seasoned travellers, yet we were highly impressed with Raul's warm and professional service. It is refreshing to find hotel staff who knock themselves out to make sure visitors have the most up-to-date information and great insider tips so that we could have the best stay possible. Raul even stayed late to help us out when our dinner reservation fell through. It was just like having the advantages of staying with a friend who is a local.
The rest of the staff were friendly and pleasant with the exception of one incredibly grumpy front desk woman who has no business being in the hospitality industry and actually implied that I had lied about the room rate I had paid. Everyone else was just fine.
The restaurant is not bad, but is a bit overpriced. Be prepared to be regularly approached to buy black market cigars, even by the restaurant staff. This is part of any stay in Havana.
Be sure to check out the fabulous old 50's cars as well as the Cocotaxis which are fun to try.
For people who love trying new places for holidays, my husband and I are planning a repeat visit - that's how much we loved it, and the people.

  • Liked — Helpful concierge
  • Disliked — Bad air pollution outside
  • Tips/Secrets: — Paladares restaurants are good to try
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay December 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since December 22, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Concerts / Music festival, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $183 (year-round)
An oasis in Havana

Hotel Saratoga

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5 of 5 stars
maytravelling 2 contributions
Canada
Dec 12, 2006
3/3 found this review helpful

Recently travelled to Havana with a group of friends and decided on the Hotel Saratoga. It was an excellent choice. From the level of service to the quality of the facilities, this is an ideal inner city hotel with the primary goal of seeing the sights with the option of relaxing by a pool, with a stunning view. Nicely appointed boutique styled rooms with spacious bathrooms and comfortable beds. Raul, our concierge contact, was very helpful in in making recommendation, and Antonio, our barman, took very good care of us.

The hotel is a short walk to many restaurants, bars and the many historic squares of Old Havana. While breakfast was not piping hot, we were pleasantly surprised by the variety of the buffet, from fruits, smoked salmon, eggs, cheeses, crepes, the Cuban espressos, you get the picture. Each night we visited one of the Paladars, those are the restaurants that have been set up in private homes. By far the best was La Guiarida - a must visit.

This is our hotel of choice for Havana

  • Date of stay November 2006
  • Member since December 12, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $183 (year-round)
Great hotel, good location

Hotel Saratoga

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4 of 5 stars
Traveller130 10 contributions
Lake district, England
Dec 1, 2006 | Trip type: Couples

  • Liked — Lovely bedroom and bathroom
  • Disliked — Lukewarm breakfasts
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay November 2006
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 25, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $183 (year-round)
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Hotel Saratoga Address

Prado 603 esquina Dragones | Old Havana, Havana, Cuba