Location, location, location! Very well situated for lots of tourist opportunities, the Terral has delightful views of the Malecon and the ocean from all rooms. The upper floor junior suites, which really aren't suites as commonly understood, are very quiet and have lovely balconies. The rooms are fairly spacious, but the only rooms other than the bedroom area are the bathroom and a walk-in closet. The furniture and decor are very modern, but the bed is not particularly comfortable nor is the rest of the sitting furniture.
That said, it was nice having a couch in the room, as well as a TV.
Having stayed at the Nacional and Parquee Central, I have to say that the Terral has by far and away the best breakfast of any hotel I know in Havana. You can choose liberally for a long menu, and everything is fresh and well prepared.
There is quite a lot of staff working for such a small hotel, and in general the property is kept very clean. However, there were some problems. When I arrived, the air conditioner was leaking badly, creating a lot of water in the room. The matter was attended to quickly. The toilet seat was not screwed in correctly. One morning pretty much all the towels disappeared, though they were replaced promptly once I brought it to management's attention. The internet connection is probably slower than any other hotel in Havana I have been to, and there is no connection in any of the guest rooms. Strangely, late at night they pull down ominous metal shutters over the glass doors to the building, which is very off putting. A door bell or card-swipe system would make much more sense, even in Havana!
The main elevator was out the whole time I was there, so we had to use the service elevator. Which was fine except the area around it often was cluttered with equipment and not always clean; and there were times when it did not work either.
Lastly, the service was mixed. Some of the staff was very openly friendly and helpful. Others were very cold and stand-offish. I certainly would expect this in the larger hotels, but not in a more "intimate" boutique locale. As is the case in many Havana hotels, the restaurant and room staff became much more attentive after an initial tip was given.
All in all though a positive experience, and I probably will stay there again. But it does need some tightening up and a bit more consideration to comfort.
Go for the junior suites for sure for quiet and the most space
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.