Check in-
We arrived after 12am and were escorted to our room on the 2nd floor. The room was fairly spacious- with two double beds, roomy bathroom- and clean. On closer inspection we noticed that one of the pillow cases was dirty (maybe old mascara stains?) and a long dark hair on the bed spread. The wall socket that the fridge was plugged into was also faulty.
The following morning we asked for a different room with a better view (we were overlooking the reception roof and a wall) and an operational fridge. We were told that a room was unavailable and that we'd be better off asking the next day. We were told that someone would come up to have a look at the wall socket that day... 'someone' didn't arive.
Our room-
On our second day we were moved to another double room with a functional fridge & a lovely view of the Kohly area. The maids visited on a daily basis and created swans and flowers with the clean bed linen & towels- our maid Rosabel was very helpful.
The cable TV had a lot to offer, with at least 2 MTV stations and other American channels.
Breakfast-
I've looked at other reviews of the Kohly and what they say about the breakfast being 'interesting' is true! On the upside, you get what you paid for so you shouldn't expect haute cuisine.
The range of food was ok- no two days are the same- but it did seem that on occassion we were served leftovers from the night before!! The combinations of foods i.e. scrambled eggs & cabbage/green peas left much to be desired. However, it was all edible and we HAD paid for it so we ate it!!
The hotel had a chef who made pancakes & omelettes to order, but he often ran out of ingredients (we DID usually come down to eat at 8am) and was gone for 10-15 minutes getting more ingredients- was he churning/killing the cheese/ham himself?! The omelettes WERE nice though, and my boyfriend filled his plate with them & the pancakes everyday...
We only found out on our last day that the hotel served lunch and dinner (at extra cost) in the main dining area!!!! Great (!) The pizzeria located next door was a lifesaver as it was open until 12am, but don't expect all the items on the menu to be available- the selection of desserts was minimal.
Poolside area-
The pool is open to the locals, so its nice to be able to interact & observe Cubans (especially if you enjoy people-watching). The temperature of the pool was FREEZING!!!! We assumed that this was unavoidable, however, we DID hear it was occassionally heated for the night synchronised swimming peformances.
The service was good.
Location-
Hotel Kohly is about 5 minute cab ride to Miramar, 10 minutes to Vedado and 15 minutes to Old Town/Central Havana. It's worthwhile trying to hail a 'Panataxi' cab on the main road (the Calle 23) as they are cheaper than the 'OK' taxis parked outside the hotel.
It's a 5 minute walk from the Almendares river- it's worth taking a stroll down there for the picture opportunities alone, the stream was lovely.
The Kohly area is nice, clean & residential, although it would be more convenient to be more centrally located. Cab rides to Old Town averaged 8CUC. My boyfriend was woken up at 2.30am one night by loud music and noises in the car park below- the security guards didn't seem to be fussed about noise control (he believes they were involved!!).
Facilities-
The hotel has many facilities- gym, massage parlour, shop, bowling alley etc.
Overall-
We had a choice of 2 hotels (the Deauville, near the Malecon, and Hotel Kohly) when booking our holiday. The Kohly Hotel didn't disappoint, nor exceed our expectations of a 3* hotel in this area. We'd recommend this hotel.