We stayed at the Occidental Miramar for one night as part of an excursion to Havana from our AI resort. It was so bad it was funny - except for the broken glass on the floor, which fortunately my boyfriend noticed before I stood on it. It was right at the entrance of the room.

The bathroom was clean and nice and we had plenty of towels. The air conditioning also worked well which was a welcome relief in the extreme heat and humidity, but it was very noisy so you couldn't have it on the highest setting at night or it would keep you awake.

Overall this is not a 4 or 5-star hotel as it claims. The receptionist was very surly and rude when we asked to borrow an iron and said the ironing service was only available during business hours. This was not much help to us as we wanted to iron outfits for the Tropicana show on a Sunday evening. A decent standard hotel would provide ironing facilities but this hotel clearly wants to make as much cash as possible by charging you for a maid to do it.

There was an ornamental dish in the room that was broken completely in two - I was worried they would think we had done it and try to charge us but fortunately that didn't happen.

There were no tea or coffee making facilities available. The room was very sparse and bare, no comforts at all. They even wanted money to work the safe! We didn't bother as we didn't have very much cash with us anyway.

In the morning we went downstairs to breakfast and it was awful. The dining room was packed and there were no clean tables. We asked a waiter for a table for two and were told to sit at a dirty table with stained tablecloth. We eventually went and found clean cutlery etc ourselves. The food was mediocre and sloppily presented. All the buffet displays had clearly taken a good beating by the time we got there and the whole place was chaos.

After breakfast we checked out and I went to use the toilet before we were due to leave. I turned back when I smelled them! I don't know what the problem was but the smell was absolutely disgusting and you could smell it a mile off. I didn't bother using the toilet as I couldn't stand the stink.

Overall this was Fawlty Towers with hygiene problems. We laughed about it as we were only there for one night and it didn't spoil our trip to Havana overall, but if we had been booked in for a longer stay we would have cancelled and left. The worst hotel I have ever experienced.

We stayed here for one night at the end of a wonderful trip round Cuba. We chose it due to it being on the right side of town for the airport and would immediately say this review is based purely on the hotel as it would not be a good choice if you are visiting Havana itself its way to far from the centre.

The hotel is very grand and luxurious in comparison to many other Cuban hotels although overall the service was not great. We were literally ignored on check in for about 10 minutes until we had to practically beg someone to check us in. The room was great very comfortable, very modern great bathroom.

We ate in the cafe bar twice during our very short stay and the food was brilliant. We saw the menu at the main restaurant which was a bit expensive but at the cafe bar you can get a great meal for only 5 pesos or so. We did get overcharged once but when we pointed out the mistake there were no problems in changing the bill.

Breakfast was fine but a bit dissapinting considering the overall quality of the hotel-we had better breakfasts in much cheaper hotels elsewhere in Cuba.

The pool area is very large with loads of sun loungers but the water was freezing so only one or two people ventued in during the whole day!

its just great !,believe it, good rooms, good food, nice people, if I comeback to cuba, I will return this hotel, just great.

the hotel was nice, the food acceptable and the service good. our only problem was the distance from havana and the frequency of the shuttle. if the information i received was correct the last shuttle left havana at 6:30pm. we would have liked to have stayed to see the city at nite but not want to incur the cost of a taxi.. about 10 pesos or approx. 14 dollars cdn.. i would strongly suggest if you are going to cuba and want to stay in havana for a few days get a hotel in the down town area closer to the Capitolio, you will not regret it..
i went to havana to see havana, if i were to go again it would be to stay downtown.. the city has some restored buildings, it would have been beautiful 50 years ago however it is really in a state of disrepair. we were on the roof deck of the saratoga hotel (kitty corner from the capitolio) and looking around the city it reminded me of beruit.. kind of sad.. people are so poor however everything costs so much for the tourists... go figure.

1 convertible peso costs about 1.33 cdn.. if you have visa you have to go to the bank to get pesos unless, like the miramar, you have a cash outlet in your hotel..