We were not sure what we were letting ourselves in for when we booked our excursion from Paradisus Rio De Oro to Havana, but as it was our 4th time to Cuba we decided to give it a go. The Cubanacan tour (booked via Thomas Cook) did not state what hotel we would get, so it was a bit of a gamble.
The hotel was a very clean and modern 4* (compared to the EXCELLENT PRDO 5* luxury we we had become accustomed to). We were only there for evening meal in the buffet, overnight and breakfast the following day.
The room we had was 1st floor with a view over the pool area. The bathroom was perfectly clean and tidy (although it sounded like a rocket launching if you flushed the toilet!). The room was set up as a "twin" if we had been there longer, I would have asked to see it could have been made up as a double, but for one night, it was fine. Slightly random in that there was an ornamental TV (you could not plug it in - at least the electrical engineer (husband) and chemical engineer (me) in our party could not work out how to get the lead to reach a power socket).
We only ate in the buffet restaurant which was OK - mainly marred by the attitude of other guests who were very rude in the way they treated staff and fellow guests - the food was OK. We went to dinner shortly after the buffet opened (so as to be on time for our appointment at the Tropicana), the grill area was very busy and I could not face the queue, but still managed to get a reasonable meal from the general buffet. We had 2 travelling companions on our tour who claimed to have bad effects from one of the seafood dishes in the buffet, but we were not so sure that this was REALLY the case. Stick with the safe options, avoiding seafood and "rare" meat and you should be fine.
The bar area was very modern looking, and had WiFi (we are not used to this in Cuba, but this was our 1st trip to Havana). No white wine, which was a surprise, but not a tragedy, Rose was available. The a la Carte Italian looked really nice, but our excursion did not give that option, would try if was there longer. We went to the 11th floor to the lounge to look at the views of the city which were very impressive, and realised that there appeared to be higher standard "Priviledge" rooms on the 9th and 10th (I think) floors which had access to the bar and restaurant on the 11th floor.
There was also a few shops affiliated to the hotel, which meant you could get your hair-do, a pair of long trousers (or other clothes), bottles of drink and snacks etc.
Check in and out was very efficient, and we had no problems with the level of service we received. We plan to return to Havana for a longer trip (God-willing) and would consider this hotel, but it does have the disadvantage of being a bit out of town in the Miramar area - the Hotel Inglaterra is right in the centre and we met a couple who were staying there when we were "doing" old Havana - they did not have anything negative to say. Would also consider Hotel Nacional which looked stunning when we went in as part of our excursion (but has not got 100% positive feedback from Trip Advisor reviewers).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 26, 2013
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