My wife and I travelled here with The Travel Collection so also see the reviews for Villa Soroa and Cayo Levisa Hotel. This hotel is very impressive when you arrive giving the air of a top class European hotel. However this is Cuba and it was very different to Europe. The rooms are small but clean and tidy. The hot water in our room and some of our fellow travellers rooms was intermittent but in others it was scalding hot. When you got hot water you had to leave the tap running as it would leak out of the closed plughole as quickly as it was going in. The wall between you and your neighbour’s bathroom is very thin and you can hear everything going on in their bathroom. Including one of our neighbours having diarrhoea all night. Most of the rooms are around four sides of a quadrangle which is topped off with a sky light, try not to get a room there as it is very noisy as you can hear people walking on the marble floors and talking on all eight floors until quite late at night.
Only one lift works and judging by the state of the door on the out of use lift this had been the situation for some time. It took a long time to get to the third floor. The only stairs are the fire escape and these have high treads and slippery tile surfaces. If you do use them mind the last two as the edges of the steps are not marked and when you look down the last flight you cannot see where the edge of the steps are.
The best thing is the restaurant on the top floor is excellent and as the hotel is the tallest building in old Havana gives fantastic views over the whole city. Don’t bother with breakfast here, as the ground floor restaurant is better with freshly cooked food.
We were here for five nights, one more than expected as our flight was delayed by one day. Not the bargain you would think, as I would only recommend Havana for two nights as the constant barrage of people trying to get money from you is very wearing. The pool was out of action so we could not chill out there to escape.
The reception staff are very surly as when we stayed our extra night Air Cubana picked up the tab but we had to get our Kuoni representative to get our drinks, meals and telephone calls home taken off our bill and to get our rooms unlocked after midday on our last day. All things that had been agreed before hand
We did eat in the ground floor restaurant and when the hotel was full it was buffet style and this was OK. However if they were not expecting a full restaurant it was a la carte and this was pretty dire, our table had undercooked fatty chicken as a main course, it was returned uneaten. One further word of warning about the horse and carriage rides outside the hotel, always check where they will take and for how much, do not pay more than $25. Our trip with guy called Layo took two hours he charged us $50 as he said it was $25 per hour, some of our colleagues paid another guy called Richard $25 for two hours and he gave an excellent informative trip. This experience sums up Havana for us as we found a lot of people are trying to get as much money as they can from you by hook or by crook.


(17 votes) 
(17 votes)




