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Hotel Mercure Sevilla Havane: Traveler Reviews


Hotel Mercure Sevilla Havane
Trocadero 55 e Prado y Zulueta Habana | (formerly Sofitel Sevilla La Habana), Havana 260, Cuba
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Traveler Reviews

67% Recommend
3.5 of 5 stars 190 reviews
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Gangster charm

Hotel Mercure Sevilla Havane

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5 of 5 stars
Honeyblonde17 3 contributions
Leeds, England
Jun 5, 2007 | Trip type: Couples
3/3 found this review helpful

We stayed at the Sevilla as part of a twin centre holiday for 3 nights and thought it was great. It's location is perfect for sight seeing and within walking distance of most of the attractions, whilst being far enough out to get you away from the bustle. The hotel itself is full of the 1950's gangster style charm I had hoped and there were reminders everywhere of the olden days! The decor in the rooms was quite grand and traditionally cuban. We stayed on the 6th Floor which is renown for Al Capone's stays back in the day. The reception area is airy with a nice open air bar area, where there is more often than not a cuban band playing the local music with great enthusiasm. The downstairs breakfast restaurant is quite poor, but we chose to pay 5 peso's extra and enjoy the tranquility of the 9th floor restaurant, with great views, some relaxing music and a good variety of breakfast food. There is a pool area if you get time to sit and relax for a while, but this tends to get very busy at certain times of the day. Havana was very cool, there is a lot to see and a real beauty to the place, but just be a bit weary... The locals are generally very nice people but there are the odd scams going on and you do get pestered, so if you get approached on the street just politely but firmly say no thank you and walk on - they leave you alone. We took the Lonely Planet guide with us and it was great, but also booked onto an afternoon tour when we first arrived and that was very informative and helpful in getting our bearings. Tropicana is worth a visit, but is expensive and we also went for an evening at a restaurant called La Bodegeta which was very traditional and enjoyable. If you want to experience Havana properly I would recommend this hotel as a good superior option!

  • Liked — The 9th floor restaurant
  • Disliked — Waiting for the lifts which took ages!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
good hotel , great location

Hotel Mercure Sevilla Havane

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4 of 5 stars
garryw 1 contribution
west yorkshire
Jun 3, 2007 | Trip type: Couples
2/2 found this review helpful

stayed at the sevilla for 3 nights, may 20-22 bed and breakfast as part of our package holiday deal. food in the breakfast room was o k but nothing special. we ate at local restraunts at night, the food was good value ( we got a starter, main course and ice cream, 2 mojitos each and a coffee for 20 pasos for 2 at one just of the prado ) just a little bland in taste. hotel is a great location just 5 minutes walk to the park central and the main pedestrian street with all the bars and restraunts on .great character if a little shabby, good bar with live local bands just about all day. no problem walking round during the day or at night, we found a small bar half way down the main pedestrian street with a live band playing and spent the night drinking local beer and watching the band play after they played they came round offering you ther cd, we just declined and put a few pasos into there hat for the show ( all the bands do this ). just one word of warning about the hasslers who usualy hang about outside the hotels mainly offering cheap cigars, salsa or jazz festivals the cigars are crap and the festivals dont exist! if the hasslers do aproach you just a simple no thanks will do and they will leave you alone.

  • Liked — character + location
  • My ratings for this hotel
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay May 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since June 03, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
Character and Location

Hotel Mercure Sevilla Havane

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4 of 5 stars
turbot1966 14 contributions
Vancouver, Canada
May 22, 2007 | Trip type: Couples
2/2 found this review helpful

Rooms: We stayed at the Sevilla as part of a Havana/Varadero package and were delighted with the old world character of the Sevilla. The rooms are dated but charming and they are generally clean. The bathroom is a bit of a challenge (shower temp and flushing - one quick flush then a long one seemed to do the trick!) but we quickly got used to both. The housekeepers were wonderful ... I'm still not sure how they made two elephants out of our bath towels. The pool provides a very welcome respite, especially in the heat and humidity of May and the exercise room has some decent equipment when it works.

Location: Just off the Prado, the Sevilla provides excellent access to Old Havana, the Malecon, the Museum of the Revolution, and the Capitolo. Ambitious (foolish) types can also walk to New Havana, though I wouldn't recommend this on a steaming hot day in May. There are tonnes of places to eat in this area - go for the smaller restaurants for more authentic food and better service.

Restaurants: Food at the Sevilla was okay. We ate at the buffet, the lobby bar, and the roof-top restaurant. The roof-top restaurant serves decent Cuban food, but is quite pricey (we didn't try the European food). That said, the view is fantastic!!! especially at night and the staff will open the massive windows to cool down the room and expand the view. The view alone made the price justifiable and the service was very good. The lobby bar and buffet provide adequate food, though many of the choices in the buffet seemed under-ripe and less than tasty. Still, the situation in Cuba must make it very difficult to get fresh food. Service in both the bar and buffet are typically communist.

Negatives: The wait for the elevators (lifts) is horrendous even when the hotel isn't busy. There seems to be no logic whatsoever to how the elevators work. The front desk staff weren't very helpful when we ran into problems with our tour company, but the concierge, Dania, was great. Because the hotel is in a very tourist oriented area, be wary of people offering deals that are too good to be true. Nonetheless, we felt very safe, even at night.

  • Liked — Ambiance, location, history
  • Disliked — Elevators!!!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 22, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $125 (year-round)
Beuitful Hotel

Hotel Mercure Sevilla Havane

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4 of 5 stars
irelandladyluck 9 contributions
ireland
May 22, 2007 | Trip type: Couples
1/1 found this review helpful

Stayed at this hotel for 3 nights form the 8th May to the 10 May 2007.

Loved the hotel very central to things in walking distance of the old town and the sea. It was a old hotel but I think this added to the Charm.We olny stayed the 3 nights if we were going back again i would like to stay at least 5 nights as there is so much to do and we did no do half of it.

We did the walking tour of havana and would recommed this as it give you a good insight in to the city and the way of life over there.

  • Liked — Central to evey things
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay May 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 03, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $125 (year-round)
Great Hotel Great Location

Hotel Mercure Sevilla Havane

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4 of 5 stars
vaccationboy 2 contributions
wales
May 18, 2007 | Trip type: Friends getaway
2/2 found this review helpful

We stayed at this hotel for a week it is situated in the heart of old
Havana and is with in walking distance of all the main tourist attractions in old Havana it is next to the muesum of the revolution and very close to Calle obispo the main shoping street.

The hotel was clean comfortable with very friendly and helpful staff. The rooms were very large and well air conditions with a good shower facility. The hotel also bosts a roof top resturante that looks out over the city that gives you some fantasic views whils you dine. It has a good swimming pool and snack bar service.

It is a nice hotel although a little bit expensive not for the budget
traveller but if you are looking for a good hotel with a bit of comfort in the heart of old Havana then this is a good choice there are some others in this area that are far mre expensive so this is a good middle of the road choice.

  • Liked — location
  • Disliked — slow service in the snak bar
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 35-49
  • Member since August 14, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $125 (year-round)
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Hotel Mercure Sevilla Havane Also Known As

Address: Trocadero 55 e Prado y Zulueta Habana | (formerly Sofitel Sevilla La Habana), Havana 260, Cuba