Stayed at the Sevilla for 3 nights.
Me and my wife have travelled quite alot and been to many places, so this gives us quite a bit of experience when it comes to hotels. Plus my wife is in the tourism industry as well.

As to the hotel I would say the best thing about it is the building itself and it's location, since it's walking distance to many of Havanas sites and restaurantes. One of the restaurantes Nardos, a 10 minute walk up the sreet, is superb.

We had problems at the hotel from start when we arrived we were told there was no air conditioning in the rooms. So we would have to be transfered to another hotel, as we rejected the idea 20 minutes later we were given a room with air conditioning, still wondering what all that story was about ????

On the second day after we had left our dirty towls on the floor to be changed they were simply hanged up again, with the excuse that there were no clean towls in the hotel.

The worst was still to come, not the hotels fault but there lack of customer service when our transfer to Varadero was forgoten by out tour opearor Iberojet, and they did NOTHING to help us out. It took us 3 hours and a friendly lady at the toursit office in the hotel to get that sorted out. It's a pitty I don't remenber her name but she usually sits on the left as you walk into the office, she's great and will help you out with info and tours you may want to do.

Overall the hotel is bad having in mind it's a 4 star Sofitel hotel. Service is very bad and we personally don't believe in tipping to get good service, but tip when you do.

As to Havana a definitive MUST the city is great. Also go to Tropicana worth the money, it's restaurant is fancy and the food ok.

In case you are planning to donate things like we did there are two schools and a red cross very near the hotel.

Having read the rather mixed reviews we were a bit apprehensive about our stay at this hotel, 3 days at the start of a tour of Cuba.
However we needn't have worried. The room did smell a little musty, but it was very humid and the air con wasn't great, but everything else was fine.
Breakfast was served in the lovely ground floor dining room with great views of Old Havanna from the large open windows. The food was perfectly adequate, the buffet was kept well stocked when we were there and freshly made omlettes were available. We didn't eat dinner in the hotel but the views from the 9th floor restraunt were stunning. The coolest place in the hotel was the little open air lobby bar where a band often played
The big pluses of the hotel were it's location, right in the heart of Havanna, and the swimming pool which was wonderful after sightseeing

This really is a gem of a hotel. We stayed a couple of times during our trip to Cuba.

The lobby bar is excellent and has great atmosphere at any time of day or night, and we enjoyed the odd mojito or cuba libra on the top floor cocktail bar overlooking the city.

When we did have a problem in our room (no hot water) we were instantly upgraded to a wonderful large room. Rooms are spacious and exceptionally clean and modern but with character. I would definitely stay here again and recommend it.

Stayed at hotel sevilla for three days. The location is great as it is in the old town and walking distance to everything. On arival we were given a room on the second floor. We asked the reception if it was a good room and the porter said he will not recomend that room. So we asked reception to change the room. We were told to wait till other guest check out in order to get a better room. We were then shown two rooms (a small one on the firth floor with great views and a large room with two twin beds on the third floor) we went for the large room on the third floor which was bigger than a small one bedroom flat in london. Both rooms had high Ceilings and i think so does the rest of the hotel rooms. The room was clean, had satelite tv, AC and clean towels and sheets. Breakfast (buffet) was nothing special so dont expect too much but you will soon forget about it as havana has a lot to offer. The pool and pool area was clean and big. There is a snack bar by the pool, in the court yard(live music weekends), and a restaurant on the 9th floor with great views of havana. You must go on to the 9th floor to see the views. This is actually a 3star hotel so dont expect too much or you will be slighly disapointed because most websites have advetised it as a 4star.(a very good 3star hotel that could easily become a 4star). I have nothing bad to say about this hotel. We paid under £50 per nite for this hotel which was very good value for money. This hotel will definately give a slice of cuban life and thats what its all about. If the budget is right for you then go for it. You will not be disapointed.

P
London