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Hotel Mercure Sevilla Havane: Traveler Reviews


Hotel Mercure Sevilla Havane
Trocadero 55 e Prado y Zulueta Habana | (formerly Sofitel Sevilla La Habana), Havana 260, Cuba
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Traveler Reviews

67% Recommend
3.5 of 5 stars 191 reviews
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okay but dated hotel in need of some TLC

Hotel Mercure Sevilla Havane

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3 of 5 stars
Yorkshire_visitor 10 contributions
Bradford, West Yorkshire
May 28, 2006
12/15 found this review helpful

Hotel Sevilla, Havana and Havana experience.

We stayed at the hotel Sevilla close to the Parque Central in the Old Town for the first three nights of a two-centre visit to Cuba. We travelled with First Choice holidays, setting out on 13th May. The transfer from Varadero airport to Havana took around 1 hour 45 minutes and we were entertained on the way by a local rep, stopping en route for a first taste of the Pina Colada.

Although we arrived at the hotel around 5pm on the Saturday, the meeting with our rep did not take place until late the following morning. This meant that we had effectively lost half of our three days, though we did walk out ensuring we stayed in the close vicinity of the hotel. Not wishing to lose time sight-seeing, we ventured out ourselves as a couple on the Sunday morning and were immediately approached by a seemingly ‘friendly’ helpful local. It was clear that he wanted to make some sort of proposition to us and this was the normal situation you would find whenever, as an obvious tourist, you stood to consult a map. This was somewhat unnerving in on our first visit to the country.

To be harassed, however non-threatening in unfamiliar surroundings, is unsettling. We had our meeting with the rep, Christina on the Sunday morning just before lunch.

We stayed at the Sevilla hotel on a bed and breakfast basis. The hotel is full of character, with a ‘colonial’ style. Old-fashioned décor and a musty but not too off-putting odour in the rooms, added to the ambience, but is in need of re-decoration. We opted for the Sevilla because of its position adjacent to the old town and the fact that it had a pool. The signs at the hotel indicated that the pool was situated on the first floor. In fact it was situated directly adjacent to the main road, which wasn’t too bad, except for during rush hour when the poorly maintained vehicles that pass for public transport (the aptly-named ‘camel’ stuffed to the gills with a mass of humanity), the immediate post-war Russian made cars and the gas guzzling monsters that are one of the main attractions of Cuba in general and Havana in particular – the fifties American sedans, cadillacs and the like. Apparently every one who wants to own a vehicle has to seek and be granted permission to do so. Why anyone would want to drive some of the obviously dangerously under-maintained wrecks that pass for transport is not obvious to the visitor. We much preferred to watch than ride in them!

Dining at the Sevilla is not a wholly memorable experience but not offensive either. The hotel has a good lounge, serving snack meals at around £3 per portion. The buffet evening meal is priced at around £9 per head, which is quite reasonable. The hotel boasts a rooftop restaurant but it was not open on Saturday. Reports say it has the best views over Havana town of any building but we couldn’t see this. Breakfast is not really a good experience. Food runs out and is not replenished unless someone seeks out a member of staff to attend to the issue. Variety of breakfast food is good and addressing the supply issue would improve the situation and people’s impression measurably for sure.

On Sunday afternoon we took part in a guided tour of Havana, led by a very knowledgeable and informative ex-university lecturer, obviously proud of his country’s history. It is clear that much of the city is under regeneration and refurbishment, thanks to part of the old town’s designation as an international centre of historical interest. It just seems a pity that so much of the clearly beautiful architecture of the area has been neglected to the point where it appears in many places to be beyond redemption. Well maintained buildings stand next door to those looking like slums. An example in point is the Tobacco company building immediately behind the Capitol building. Next door are tenements housing local families, who keep hens on balconies three stories high. We were told by our guide that the Capitol building was built as an exact replica of the Washington Capitol building, except bigger, as an attempt to ‘get one over’ on the Americans. Regretfully, the building itself is in a state of disrepair, with lower floor windows broken and you are not allowed to enter it from the front.

Typical of the old town is the apparent poverty existing adjacent to regenerated areas. As an example, O’Reilly leading down from Parque Central to a section around where O’Reilly’s bar is situated is particularly poorly kept, with families seemingly living in one room unkempt apartments, with little room to accommodate more than a sofa/bed and dresser with cooking facilities. The street surface is in poor repair. In contrast and running immediately in parallel with this is Obispa. This is currently under refurbishment and has been designated pedestrianised. Many brighter and varied shops are situated in this thoroughfare, through which most people walk from Parque Central to the area around the Cathedral.

Once you have found your way around the old town of Havana, you not only feel more comfortable and able to deal in a firm but polite way with those apparently helpful locals, you can find a good range of restaurants serving a range of international fare.
Sunday evening we ventured out ourselves to dine at the La Dominica Italian restaurant at the bottom end of O’Reilly. This has been recommended by other Tripadvisor reviewers. Excellent food and a great band: In fact the bands were a feature of most restaurants and hotels in old Havana. Some really good professional outfits. Most wanted tips (and deserved them it has to be said) and also had CDs of their music to sell. No two that we saw were the same.

On Monday, we booked at the famous Tropicana Night Club, a renowned nightspot in new Havana. A group of around ten of us went and ate at the restaurant at the club. The meal was very good value as was the show. True to his word, the taxi driver who had driven us to the club turned up exactly on time to take us back to our hotel. A great evening.

The following morning, the day of our transfer to the Tryp Peninsula hotel, Varadero, we woke to heavy rain, which was to persist all day. We were told that it heralded the start of the rainy season.

There is much that may be said about Havana. Perhaps the guide books and travel company brochures tend to over emphasise the quaintness of the colonial nature of the area, leaving the visitor with a preconception of a highly desirable place to visit. Example: ' Why not payh a visit to Havana, where you can stand in Revolution Square in the morning, sip a cool Cuba Libra in one of Hemingway's favourite bars ......etc'. This conjures up vivid pictures of a romantic area with great character. If you weren't told you were in Revolution Square you would think you were in the middle of an open car park devoid of cars or an area where you might find a jumble sale or flea market! Call me a philistine but everyone is entitled to an opinion. We were left feeling somewhat disappointed and that the current administration has much to answer for. It is accepted, however, that three nights cannot provide a full insight to the capital of this unusual country. For the tourist though three nights is felt to be enough.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2006
  • Member since March 08, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
great location but overpriced

Hotel Mercure Sevilla Havane

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3 of 5 stars
A TripAdvisor Member
Canberra, Australia
Apr 16, 2006
7/8 found this review helpful

Arrived at the Sevilla after a very fraught flight with Cubana Air from Guatemala (via Costa Rica!)about 11pm and thought "wow" when we saw the hotel foyer - just what we'd imagined. Check-in staff weren't particularly friendly but reasonably efficient, although failed to mention that without a credit card imprint we couldn't book anything to the room.

The lifts failed to impress, and our room, when we finally got to it, was disappointingly small and very musty.

Although we hadn't expected great food in Cuba, still thought the lobby bar menu was very limited. The buffet breakfast was appalling - both the quality and range of the food and the service. When an item ran out, it wasn't replenished. If you came down late, you missed out. My husband and I both became ill and couldn't eat anything but dry biscuits or plain rice for 3 days after our first breakfast there (and we have pretty strong constitutions.) We attributed the poor food to the "Cuba factor" but then later we had some excellent food at the Habana Libre (a much better value hotel), in the regions and at Varadero.

On a positive note, it is a great location and had atmosphere and a fabulous view from the top.

I guess I expected that the Sofitel chain would have provided a better level of service, more consistent with their reputation for excellent hotels. Wouldn't stay there again.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay March 2006
  • Member since April 16, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
Great choice in central Havana

Hotel Mercure Sevilla Havane

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4 of 5 stars
lucy1980 12 contributions
Cheltenham, United Kingdom
Mar 24, 2006
14/14 found this review helpful

We stayed in the Sevilla for 4 nights during a tour of Cuba and based on previous reviews, thought it would give us a touch of luxury.
As soon as you walk into the lobby, there is a stark contrast to the poverty on Havanas streets and you can see how this hotel was formerly Havana's grandest.
I was a little disappointed by the service at reception which was quite slow and rather unhelpful but the rooms were lovely and a great size. The bathroom too was of a very high standard.

Breakfast was plentiful, although considering how big the hotel is, there were only 2 machines for hotel drinks so always a long queue for your coffee!
Aside from that we only ate in the lobby cafe which was very good but very pricey. There are so many great options for food close by there is no need to eat in there hotel at all.

Restaurants which I would higly recommend in Havana Vieja are La Dominica (Italian, great pizzas), La Paella, Hanoi (great music, tasty and very cheap food) and a Middle Eastern restaurant whose name escapes me but is opposite La Paella!

Anyway, the only other comment I would have about La Sevilla is the pool area which is very nice but the water in Feb was freezing even though the weather was nice.

On a side point, there is a small arcade of shops attached to the hotel 2 of which I would recommend avoiding. Firstly the money changing place, where we were made to wait for 10 minutes while the guy behind the desk was chatting to his friend (I can understand Spanish so I know this to be the case!) and when he did finally grace us with service he shortchanged me. He did 'count out' the money in front of me but something made me not trust that so counted myself in front of him and there were 20CC missing.
Also, the travel shop next door gave us totally incorrect travel information. We had flights pre booked to Cayo Largo del Sur from Havana and we went in there to find information about what there is to do on the island. In an obvious bid to get more money out of us, the woman behind the desk told us under no circumstances to fly as they are always cancelled, leaving you stranded on the island. As everything was pre paid, we decided to take the 'risk' and had the most promt flights in my whole life! They both left ahead of schedule!

So, the hotel overall a great choice if you want a high standard in a good location, but don't use the shops next door!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay February 2006
  • Member since December 06, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
Perfect for sight seeing - not for night life

Hotel Mercure Sevilla Havane

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4 of 5 stars
journeyman29 11 contributions
Kilkenny, Ireland
Mar 6, 2006
14/14 found this review helpful

I stayed here twice during my trip to Cuba - when I arrived in the country for two nights, and for two nights before I left. The hotel has a wonderful atmosphere of 30's Cuba and has been immaculately restored to preserve this ambience.

Rooms are clean, reasonably sized, and comfortable. As outlined by other users, the lifts are still not working, so everyone must use the service lifts. This may sound trivial, but when the restaurant is on the top floor, and it is a nine floor hotel it leads to some long waiting times.

One of the few hotels in Havana with an outdoor swimming pool and despite it being in the city centre not overly noisy. The hotel is perfectly located in Old Havana for all of the superb sight seeing in this part of the city. It's not well located for night life, and tourist taxi's are sometimes difficult to come by - but when you do it's only 3 to 5 pesos for a taxi to the night life. Try the restaurant La Dominica, 5 mins walk from the hotel - superb food, service, and salsa music in a beautiful location.

The Roof Garden restaurant in the hotel has superb views, but way over-priced and so I didn't eat dinner there. By booking direct with Sofitel on their website you will eat your breakfast in the Roof Garden, whereas everyone else eats in the lobby restaurant.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay February 2006
  • Member since March 06, 2006
  • I recommend this hotel for Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
Faded grandeur

Hotel Mercure Sevilla Havane

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3 of 5 stars
TrishM50 2 contributions
Lancashire, UK
Feb 7, 2006
11/11 found this review helpful

Just back from staying 3 nights at the Sevilla, had no complaints. Hotel is lovely but needs a bit of TLC in places. The best thing about it is the location as it is ideal for both the old town and the main attractions in Centro Habana as well.

Havana is an incredible place, such a mixture of beautiful architecture and squalid living conditions. The old town is beautiful around the Placa de Armas but a lot less manicured towards the Placa de la Catedral. Quite a few interesting bars and restaurants but they are comparatively expensive in the touristy spots. We recommend a restaurant called Los Nardos, is in on the Prado just past the Capitolio on the left. If you haven't been told it is good you would probably hesitate to go in there as it is up a staircase in a derelict-looking building, but once you get upstairs it is a magnificent room, the food is good and the portions are enormous. You have to wait at peak times when people queue on the street to get in - if you see a queue in Havana, join it!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay January 2006
  • Member since February 07, 2006
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
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Hotel Mercure Sevilla Havane Also Known As

Address: Trocadero 55 e Prado y Zulueta Habana | (formerly Sofitel Sevilla La Habana), Havana 260, Cuba