We stayed here at the end of our trip round Cuba. I was pretty disappointed by the hotel- having stayed in the fantastic Sol Rio de Luna y Mares in Guardalavaca where service and facilities were brilliant.
The location is fantastic, and very useful to reach the Malecon for running, or to go to museums or shops.
But the general standards of the hotel were very poor. We'd requested a double room, but they gave us a twin room that someone was still painting. We insisted on the double, but were given a very small room. Apparently all of the doubles are tiny (worth noting honeymooners?), and the twins are all larger.
The lifts were broken still when we left on the 16th December, and it was frustrating hanging around or climbing on the dingy stairs. And the poor porters!
A general lack of care for guests' comfort was evident. The breakfast room was being painted whilst we were eating in there! Receptionists gossiped and ignored requests. The pool changing and showering area for women has been shut for a long time (so you can't freshen up before flying home on an evening flight) and the aircon, and several pieces of gym equipment are broken in the gym.
We did receive alot of help from the tourist desk next to the reception however. He told us how to see the baseball series, and booked us into a great paladar (La Cocina de Liliam- I also highly recommend La Guarida).
If you approach the hotel as a 2* you won't be too disappointed, and the occasional gems will feel like a bonus.


(17 votes) 
(17 votes)


