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Hotel Mercure Sevilla Havane: Traveler Reviews


Hotel Mercure Sevilla Havane
Trocadero 55 e Prado y Zulueta Habana | (formerly Sofitel Sevilla La Habana), Havana 260, Cuba
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Traveler Reviews

67% Recommend
3.5 of 5 stars 190 reviews
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Lifts still out of service

Hotel Mercure Sevilla Havane

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4 of 5 stars
A TripAdvisor Member
Cayman Islands
Dec 16, 2005
7/7 found this review helpful

My friend and I stayed at the Sevilla on the weekend of Dec 9th. Sevilla is a beautiful hotel. Everyone was pleasant to us. The breakfast buffet was not great but better than expected. There is an omelette station with a chef. He could also cook your eggs to order. There is a variety of pastries, fruit and some questionable appetizers. I would recommend staying away from the appetizers and fruit. The coffee machine is fabulous. I recommend the coffee with milk. The staff were very friendly and helpful to us as well.

When checking in, we kindly asked the lady for a nice room with two separate beds. She must have given us the biggest room in the hotel. It was huge and beautiful with high ceilings. The view was not great but we did not care.

The only negative comment about the hotel was the lifts. They were very slow and one of them was out of service. One of the lifts would pass our floor every time and bring us to the top of the hotel. It was quite annoying.

There is a restaurant on the top floor of the hotel. We did not try it but it looks beautiful and most likely very expensive. You can also see the view of Havana from the top of the hotel. Absolutely stunning.

Aside from the lift issue, I would highly recommend the Sevilla.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay December 2005
  • Member since October 17, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
All three generations of us liked hotel Sevilla

Hotel Mercure Sevilla Havane

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4 of 5 stars
911 143 contributions
Hanko, Finland
Dec 9, 2005
14/15 found this review helpful

First of all, have to have in mind that Cuba is not the place if you are looking for perfection.I think also one has to rate the hotel on a "Cuban" scale. We stayed November 11-15 2005, me and my wife, our three children (13,10 and 1) and my parents. The elevator was broken now and then and we had no hot water during those four days. But still, loved the hotel.
The building have very beautiful spots, and the hotel is situated perfectly. Food was ok for us, both the breakfast and the snacks we had at the pool every now and then. the lobbybar is very beautiful with live music every day. This is also the only hotel in Habana Vieja (old town) with a pool. This was important for us, something for the children too.
We had very large rooms with great views, on the 4th floor facing the Prado, the street with trees and a walking area in the middle of it.
If you are interested in visiting Havana, and you are aware of the fact that it is not like home, no matter where you are coming from, then I warmly recommend hotel Sevilla.

  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2005
  • Member since October 21, 2005
  • I recommend this hotel for Young singles, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
Is the lift fixed?

Hotel Mercure Sevilla Havane

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3 of 5 stars
A TripAdvisor Member
Dec 9, 2005
9/9 found this review helpful

We stayed here for 2 nights at the start of a tour of E Cuba.
Another wonderful-looking hotel well-located in the heart of Havana. There is a massive pool area that is quite difficult to locate. The interior is great, with a pretty open-air bar area next to the lobby. Restaurant is average quality, although the choice at buffet is quite good. Our room was very large and somewhat gloomy and smelt slightly of damp. 1 main complaint - there was only 1 working lift for a large 9-floored hotel. It had a mind of its own and it seemed to be a matter of chance whether it stopped at a particular floor or not, regardless of the buttons pressed! Hopefully this has been fixed by now. If not, allow 10 minutes to get down to the lobby!

  • My ratings for this hotel
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay November 2005
  • Member since March 08, 2005
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
hotel with charm

Hotel Mercure Sevilla Havane

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3 of 5 stars
wards 7 contributions
england
Nov 21, 2005
17/18 found this review helpful

i was a little worried having booked this hotel and then had read some less than great reviews! so was expecting the worst, but was pleasently surprised. The staff were all very friendly and could not help enough, breakfast was a bit hit and miss, some days better than others but you will not go hungry. The rooms are fairly basic but clean enough. we had a major problem with the bath in the first room we were put in, but it only took ten minutes to be quickly moved to another room. All in all if you want a hotel that is really cuba, warts and all, and not just a hotel were you could be any were in the world then, stay here.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2005
  • Member since November 21, 2005
  • I recommend this hotel for Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
we love havana

Hotel Mercure Sevilla Havane

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4 of 5 stars
A TripAdvisor Member
powell river bc canada
Sep 28, 2005
14/14 found this review helpful

We really enjoyed our week in Havana at the hotel Sevella, it is right downtown close to many attractions, the hotel was clean and well furnished.

As for the food the breakfast buffet was verry good and they had lots to choose from. There was beautiful music and singers every night at the bar in the lobby.
What we really liked was the close walking distance to many beautiful sites to enjoy, the people of Havana are very beautiful and friendly.

We would definatly stay there again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2004
  • Member since September 28, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $125 (year-round)
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Hotel Mercure Sevilla Havane Also Known As

Address: Trocadero 55 e Prado y Zulueta Habana | (formerly Sofitel Sevilla La Habana), Havana 260, Cuba