it was our first day in honeymoon. first time in Cuba. the hotel seemed ok but barely empty, in October last year (just seen this amazing site). the room was ok regarding hygiene and nostalgic. the rest of the facilities were really hot though, no A/C.
In the morning the guide was late so we have decided to walk around a bit. In minutes, my husband was dragged into a car (yes, in the main square, at the front of the hotel), and I asked for help from the hotel. They have done otherwise: they have stopped me to call the embassy as apparently they had some employee envolved, because the kidnappers knew many things about us.
This is beyond the hotel review, and everything was sorted out (except for our €300) but the hotel service was unhelpful, actually dreadful. They actually told us that we were asking for it as we had that money (as advised, we had to change some to CUC and our room safe was not working properly). they treated us really bad during all stay and moreover, after that nightmare and after reporting the situation to the magnificent police, they had an employee that was chosen to follow us everywhere we went!!!
We thanked God when we were allowed to leave to Cayo Largo, which is the paradise on earth. However, we are still dealing with a complaint against the guide, as he had also been against us, as we were a foolish Portuguese couple and when he promised that he would send us to a tour that left 2 hours before what he told us, on purpose, for us not to be able to go... so we were stuck there for 3 days, only able to go to the swimming pool, and even so with the employee on our back...
If you want for all the staff to know your backgroung story, even though it's confidential, please choose this hotel. Nonetheless, if you want a minimum safe place to be, choose any other hotel. I mean it.
PS: the bread is yeaterday's bread, and the dressings and sauces are covered by a crispy mosquito cover...