The hotel is located in the centre of old Havana in a great location.

The lobby nice with live music being played during the evening and sometimes during the day.

The rooms are spacious and although a little shabby they are clean. A problem with the lighting in my room was sorted out quickly without any expectations of a tip. The views are wonderful from the room we stayed in. A good view as the sun sets, you can see the Malceon and the Capitol and in the very far distance the Nacional (but only just). This will depend of course on your floor and the room you are in.

Breakfast was good with fresh omelettes being made to order and varied continental selection.

The pool was nice to refresh from the hot days and long walks in around Havana.

The lifts are very slow so be prepared to wait if you don’t want to use the stairs. They do appear to be adding some extra lifts though so that may change. The staff are only to happy for the guests enter the lift before them and will ask you to go first.

One tip for those people who complain about food and lack of choice....do some research about your destination before you go! There are food shortages hence Cubans queue for rations! Previous complaints of fatty bacon at breakfast show a lack of understanding of Cuba. Adjust your standards to your location.

Havana is a wonderful city, lots of music and rhythm. Walking around at night felt safe and comfortable, I wish I had spent more time in this city.

The hotel should have two ratings. the lobby and ground floor areas justify a four star rating and even if you are not staying here it is worth popping in for a drink. The restaurant on the ninth floor is AMAZING - it is worthy of a five star rating in terms of service, decor, views, history and the fantastic food - the prices may seem expensive by Cuban standards but are cheap when compared to similar in Europe (we had a fantastic three course meal, with three bottles of wine and a cocktail for 113 CUC) The rooms let this hotel down - DO NOT accept a room on the first floor as they are noisy with no view. Our room, on the fifth floor (which we got after complaining) was adequate but nothing special - the air conditioning was very weak and the shower's wall attachment was broken. Breakfasts were good with plenty of choice. It was in a good location for both old and central Havana. When we were there they were replacing two of the lifts which should allieviate problems mentioned in other reviews. Overall we enjoyed our stay in this hotel,

The hotel lobby is very elegant and the location is excellent. However we agree with many of the other comments, especially about the shortage of lifts and lack of proper stairs. The service in the bar and at breakfast was very slow. The rooms are dark and many of them have no view, we looked out onto a high wall. The room was superficially clean but the walls and paintwork were filthy. The hotel isn't designed for cold windy weather, which we had on the final 2 days. The lobby and bar area were very uncomfortable and cold. Despite Cuba's problems many of these issues could be addressed by improved management.

I have visited Cuba before and know the problems - but there is no excuse for the appalling service here that starts as 5 staff watch you drag your cases up the stairs of the lobby without moving a muscle. The lift goes up and down all night, stopping at every floor - whether or not anyone is using it - and keeps you awake by chiming 7 times at each floor - so, as you can clearly hear the lift as it stops at the floor below and the one above you, you hear 21 "dings" every 3 minutes. This might be a useful trick for those engaged in less leisure-centred activities at the opposite end of the island in Guantanamo, but not for tired travellers.

Getting a coffee is really touch and go in the very aesthetic cafe on the ground floor. Staff's attitude has long been an issue in Cuba - one that should be addressed if anyone is serious about tourism. But at the Sevilla, it's just chronic. The room was tiny until we complained and were moved. The best thing was the music coming from the ballet school opposite. Fantastic! But good music isn't in short supply in Habana.

B-t-w the city is fantastic - and a good stay can be had at the Nacional and the Telegrafo and, I'm sure, elsewhere too. But not here!