The hotel has a great location in old Havana and is a superb base to explore the local architecture, bars and restaurants.
It has a fairly grand appearance on the outside and the lobby area is pretty impressive as well but the rooms are nothing special, ours smelt damp and the view from our window was of the air-conditioning units on the roof.
However if you simply want a base to explore Havana for a couple of days then this could easily be the place for you.

I stayed at Mercure Sevilla 3 nights, before going to Varadero. The hotel is located in the center of old havana, a wonderful location.
It's ans historical hotel, with lots and lots of history!

The exterior of the hotel is pretty, and the lobby very nice. The rooms are spacious and well decorated but the bathroom is very old.The view is wonderfull. you can see the malecon and the capitolio.

The first breakfast we had was near the lobby, terrible, we had a big queue for breakfast, we waited almost 10 minutes... the other 2 days we had breakfast in the last floor, there the view was beathtaking and the service a la carte.

The service was average, except for the elevators, only one working.

The pool was nice, to refresh from the hot days in havana.

I want to say that havana is a wonderful city, lots of music, rythm and happiness, despite all the problems.

im always available the answer any doubts you can have.

This hotel is very grand and one of the best looking in Havana, but scratch beneath the surface and it's not that great.

Our room was quite large, but the bathroom was a bit grotty. Overall though it was clean and did the job fine.

The pool area was nice and there is a bar where you can order food and drink.

Breakfast is ok, but the bacon was disgusting - all fat - and there were flies everywhere. Didn't really enjoy the food. The restaurant on the top floor has stunning views of Havana.

The main problem for us was the lifts. When you arrive you think there are a bank of four. But only one of them is working! We were on the eighth floor and took to walking down the stairs but in a 35 degree heat we couldn't walk up! When we were leaving, I had to wait 15 minutes for the lift to arrive to take our bags down. Complaints to staff are met with a shrug of the shoulders. God knows what they'd do if it broke down.

I'd rank it as a three star rather than a four star hotel.

We spent two nights at this hotel as part of a tour of Cuba with Jules Verne Holidays.
We thought the rooms were beautiful- big, airy bright and full of colonial features. The beds were a bit soft but as we were so tired on our first and second night stay this did not seem to matter as we fell straight to sleep. The breakfast was great with a good selection of hot and cold food. It was nice to have a omelette cooked fresh for you if you wanted it. The hotel was a 10 minute walk from the centre of Havana.
We found Havana an amazing, vibrant place to stay- people are friendly and don't hassle you too much. The bars and resturants are great and the architecture is fabulous- so much history and culture and best of all mostly untouched!
We visited the hotel Hemmingway used to stay at and sipped mojitos on the hotel roof and watched a group of Germans leanr how to salsa and also visited the factory where they make Havana Club rum.