we stayed there for 3 nights at the end of our trip. The hotel itself is very nice and the general staff quite friendly. As for the cadeca operator, the concierge service....Do not order breakfast in bed they tried to charge us 42CUP for it after me calling customer service and being told there was no charge!!! I was told I didnt understandf their policies and that the HW on my guest card meant mass rate...ie that I had b&B for 2 people for 3 nights but only one breakfast per morning the other had to be paid for...and I should have known this....very confusing...Anything we asked the concierge was met with I dont know or its not possible...quickly found ourselves in all cases that it either was easy or very possible!! Anyway....Just clarify exactly what you want and search for things yourself

We arrived in Cuba on the 4th of April. It is a very interesting place to learn about overall. The hotel was aesthetically average; there were nice restaurants, a good pool and lovely art displays. Our housekeeper, who came to clean every day, made us feel very at home and even wrote us a letter wish us a 'happy stay' at the Melia. The final day of our stay, however, turned out not so happy. The same housekeeper stole a US$300 shirt and another blouse from our room on the 9th of April, the last day of our stay. She did it this way hoping for it to go unnoticed until we were too far away to have much done about it. We noticed as we were packing to leave and immediately contacted hotel security. Turns out we we couldn't do anything about about it even though we were still there. They offered us no help and to this day we have recieved no compensation or even an apology after several letters to the General Manager. We will never stay there again and we want others who visit to take measures not to allow this to happen to them. The staff at Melia Cohiba are thieves.

We were here for just 2 nights at the end of a fortnight of travelling around Cuba, having stayed in Old Havana earlier in our holiday.

It's a 5-star hotel, which in Cuba equates roughly to 3 or 4 stars elsewhere, Having also stayed at the Parque Central on a previous holiday we felt this was marginally better, though the location is not all that convenient for seeing the sights.

We were very fortunate to find ourselves upgraded to an Executive Suite on the 25th floor. This was presumably because we stayed over Easter weekend and there weren't many businesspeople around - not that this was explained to us, we were just told we had been given a nice room!

The rooms were comfortable and well-furnished, though it was slightly
annoying to have to pay 2 pesos per night for use of the safe. And a typically Cuban aspect was that one of our 3 double-glazed panoramic windows was faulty so the glass was virtually opaque!

There was a huge choice of food for breakfast, though by about 9.50am
we noticed a long queue waiting to get in.

The piano bar was comfortable and relaxing, but on using the lobby bar we had very poor and uninterested service from the bartender at the time.

We only ate at one restaurant in the hotel, the 'Gourmet' one. Nice food, not all that expensive, but we experienced a frustrating 45-minute wait for our main course even though there were hardly any other customers in.

The pool is very nice, and much bigger and better than the one at the
Parque Central, with a large number of sunloungers, many in the shade.

One of the escalators wasn't working both days we were there, and the
Business Centre (where you can get internet access) is closed on Sundays! - and only seems to have about 3 PCs anyway.

Sol Melia literature states nothing is too much trouble for their Receptionists, but when I asked them to change a 10 peso note into 1s, I was told they had no change at all!

But all in all, a good hotel and it was an enjoyable experience staying there.

PS if while you are there you are wondering why there are so few shops, go out of the front entrance and turn immediately right, and you'll find a lot more hidden away around the corner of the building!

A classy hotel by any standard , the rooms clean and nice and in our room the aircondition worked perfectly. The staff was friendly and we enjoyed all of the restaurants in the hotel.