I stayed here for 5 nights and found the hotel very adequate considering the city I was in. It's rated 5 stars and if you judge it just on the lobby, then I'd agree, but if you rated it on the room, then 4 stars might be more appropriate.
The room was decent and fitted with all that you would need, HOWEVER the drain in the shower was horrendous. If you showered too long, you got back-up from the bathroom drain. Therefore each morning, I had to create a dike around the drain with towels to prevent flooding. Really a waste of clean towels. I asked other fellow travellers if they experienced the same thing, and they did!! I never complained about it since I didn't think much would be done.
Also the elevators are scary! They stop and start at random. I was on the 14th floor, so that made for an interesting ride. I guess this is all part of the Cuban experience. Plus not all of the elevators were in operation. Was it because they didn't work or they were "reserve" elevators.
The breakfast buffett was FANTASTIC!! Everything and anything you could possibly want...and then some. I felt bad knowing what a lavish spread they made available to the tourists, but then looking around Havana and seeing people barely getting by with what they have.
One other factor is that the hotel is fairly far away from Habana Viejo and therefore a cab ride is almost always necessary to get into the old town. Granted, cabs are cheap, and part of the experience, but I wish I could have walked sometimes.
Other than that, the rooms were nice and the beds were comfortable and I would stay here again...just request a lower floor room and take shorter showers.

(16 votes)




