Upgraded to suite upon arrival. Nice staff and the best location. We had so much fun! Two negatives in our stay. One-the air conditioning seemed to turn down at night. During the day the room felt cool and refreshing but a few times during our stay we woke up very hot in the middle of the night. The other issue we had was finding a hypodermic needle on the porch of our hotel-which apparently is a common problem. A women across the street seems to throw them across after her insulin injections. The hotel dealt with the problem swiftly and were very apologetic but it ended at that.

Choosing an Old Havana hotel seemed a lottery....but this IS A GOOD PLACE TO STAY. I've read other reports about staying in the room over the nightclub...and that is exactly the room we had! You are lulled to sleep with the Salsa rhythm...or you were in the nightclub anyway !
Staff here were generally much better than (the more expensive) Hotel Raphael, which we stayed in later in our travels.

Architecturally, this hotel is beautiful representation of Havana's glorious past. It's located a short distance from Parque Central and is in the World Heritage-listed Old City.

The hotel represented average value, with the positives and negatives as follows:

Positives
Large, attractive room and bathroom.
Attractive, plant-dominated atrium.

Negatives
Front desk staff were inconsistent at best: occasionally not knowing their job (I do speak Spanish, so language was not an issue.) and presenting as disinterested at times.

This was our first hotel in Havana, and it was one of the best we stayed in - but remember good for Cuba is decidedly average by world standards. The room was a decent size with a lovely colonial feel, a comfortable double bed and a massive bathroom. Staff were friendly, but the food was shocking