I stayed at this hotel in Jan 2013 and had a great time, floor 5 housekeeper was barbara, great service no problems(hence the good review I gave it at that time)
I came back in June 2013, and this is when the nightmare happend, front staff is nice, security is nice (locals are not permitted upstairs without clearance), I kept my valuables in the room safe passport w/ departure tax, documents, car keys, and cash (I was going for a week, brought adequate cash for the time I was going to be in Havana) - The 3rd day money starting feeling weird - I thought I misspent it, so I did a manual count of the bills, put everything back in the safe. Went out that evening and returned in the AM usually after the housekeeper finished cleaning my room, boom money was missing. So I kept the money in my wallet - that night Friday night I took a picture of my safe, returned the saturday afternoon took another photo and compared - and I was shocked, that someone had been going through my safe - I reported this to the staff with the photos, they seemed shock and were more worried about me posting a negative review - I didn't involve the police as the entire week the weather had sucked, and I wanted to go to the beach, wasting my time with the police would've been countless as my money ($700 CUC) was gone. Luckily I had some cash left, and was able to enjoy the remainder of my trip , 1. Forget the safe! 2. Be careful of theft! 3. Opt Out of Housekeeper service (even though they won't respect your wishes)
---Hotel was clean, room was nice, only thing that ruined it was the theft.
-----Also adding that Havana,Cuba is a very safe city, the people are nice, there were no issues with officials as they were courteous, only gripe was the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.