We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Gran Caribe Club Atlantico and Havana?

We'll send you updates with the latest deals, reviews and articles for Gran Caribe Club Atlantico and Havana each week.

  • Save Gran Caribe Club Atlantico
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d151590?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Gran Caribe Club Atlantico: Traveler Reviews


No photo provided
Ave. Las Terrazas | Santa Maria Del Mar, Havana, Cuba
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to Havana

Traveler Reviews

76% Recommend
3.5 of 5 stars 54 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (54)
Business (0)
[ Date ] [ Rating ]
A good homebase for visiting Havana

Gran Caribe Club Atlantico

Save Review
4 of 5 stars
escapeschool 8 contributions
Toronto
Jun 10, 2008 | Trip type: Couples
7/7 found this review helpful

We (a straight couple from Canada in our early 30s) used Hotel Atlantico as a cheap home base to visit Havana, and it worked well. 30 minutes from the city by (free) 3-trips a day shuttle, and within a $20 CUC cab ride, it was a good option if you want to have a bit of sun/beach as well as access to the capital. We spent a few mornings and one afternoon on the beach and the rest of the time in the city.

The beach is gorgeous, but you have to put up with an extremely intrusive Italian tour operator blasting horrible eurodisco and holding ping pong tournaments with play-by-play commentary over the loudspeaker during prime beach/pool hours. (We actually dragged chairs down the beach to get away from the full brunt of the noise). There is a bar by the pool, but you can’t bring drinks out to the beach, presumably because they didn’t want glass out there. We just popped to the tuck shop at the other end of the hotel and bought cans of beer ($1 each) and carried them onto the beach. (Although it has been suggested to us upon return that we might have been better to bring our own large plastic cups for filling up on drinks in and out of the hotel.)

While we weren't around to catch much of the nighttime entertainment, on the evening we arrived we saw a “Joy of Painting”-style live landscape painting show. It was a good indicator of the strangely depressing acts they had lined up.

I see much complaining here on the TA about the attitude and quality of the service, as well as the lack of supplies. Do some traveling outside the resort areas, and you'll know that it's a very poor country, supplies aren't always available, and the idea of "customer service" in the way most North American's know it, is quite new and foreign to most folks there. For our part we didn't encounter any rudeness of staff, and found the staff helpful and pleasant enough.

Our room was rather utilitarian but had a wonderful view of the beach and the water. It was unfortunate that our request for a Queen bed resulted in 2 doubles, but I think this is quite common in Cuba. We pushed them together and presto – King Size! (Note: the walls aren’t exactly sound-proof). Our bathroom was clean, seemed newly tiled and the shower was fine. Our air conditioning slightly noisy but functional.

Food was decent, although mostly the same every day. Fresh local fruits. A decent array of salads. Bread. Pizza. Fairly uninspired pasta. Omelettes or hard-boiled eggs in the morning. Fish and ham dishes for dinner. However, one of us did get sick on the last day eating an undercooked fillet of snapper..

  • Liked — 30 minutes from Havana and still a nice beach!
  • Disliked — Lack of peace and quiet on the beach and poolside.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay February 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d151590?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $112 (year-round)
Too expensive for what we get.

Gran Caribe Club Atlantico

Save Review
1 of 5 stars
rejwow 1 contribution
quebec
Jun 8, 2008 | Trip type: Family
3/5 found this review helpful

Would i go back there = NO.
The music on the beach is often way too loud. ( either euro techno or latino music) the place is rather small so we can't escape from this music.
We never know when they will be out of food , beer or juice at the restaurant by the pool . They serve the worst beer in Cuba ( Bucanerro max at 6.8%, nothing else) which is served in a very small glass.

The dining room open at 8pm for your last meal of the day.. being Canadian I'm used to eat at 6pm, not 8pm. The food is quite dull and often cold, not much better than the Tropicoco but worst than the Blau Arenal next door. No butter or cheese most of the time. The dining room is either at 18*Celcius or at 30*C, they don't seem to be able to get a comfortable 22*c. The rooms are ok but old.

The only reason for this hotel to have so many stars is because of the location, right on the beach.
Some good thing about this hotel : Good choice of Liqueur at the bar, good waiters, the cuban red or white wine is ok. Nice ocean view from most of the rooms. The pool is ok but small. The beach is very nice in this area. The staff is OK.

So, if you don't care about eating pork with cold potatoes at 8 at night in a cold dinning room, this hotel is for you. Be prepared to buy your beer (crystal beer) and drinking water at the store next door. They also serve some old and cold pizza in a bar that might not open up at all as supposed to at 6pm. Good luck and have fun.

  • Liked — ocean view
  • Disliked — food/beer. meal times
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 50-64
  • Member since June 08, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with young children, Families with teenagers
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Great pool scene
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d151590?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $112 (year-round)
Worst Resort for Customer Service!!

Gran Caribe Club Atlantico

Save Review
1 of 5 stars
iTraveller99 1 contribution
Canada
Jun 5, 2008 | Trip type: Family
2/4 found this review helpful

This was the worst hotel/resort we have been in the past 10 years.
The chamber maids were nice and friendly. Some of the bartenders and a night time manager named "Victor" was as rude as the devil.

This manager who usually works in the night time would not allow us to take any food into our room. He would yell at you and will threaten you by saying " I will call the immigration police" if you not listen to me. (we didn't break any rules)They are all about milking you dry. They will charge you for everything. They wouldn't even give a bottle of water at the bar for free even though they say it is all inclusive. (you can get free water in a cup that is poured from the actual 1 liter bottle)

First couple of days were enjoyable, but as soon as Victor came into the picture, the vacation became our worst nightmare.

Also, they promote prostitution by allowing tourists to bring in chicas for $65(CUC) per day.. Whereas the previous resorts we went were family oriented and no prostitutes were allowed. Many of the chicas who stayed in that resort indicated they were picked up by the single male tourists.

When I asked Victor why are you allowing this to happen, he asked me "why do you care" and indicated "it happens around the world".

Me and my family were extremely dissapointed and felt uncomfortable staying in that hotel due to several other reasons that can't be printed here.

We were i n Caya Coco 2 years ago and it was a great place and we will go back again.

As far as my family and I are concerned, Club Atlantico is the worst hotel we have ever been to in Cuba.

I am sure there could be more worst hotel than Club Atlantico, but we chose to go there because it had "good reputation" as one of the best restorts in the Santa Maria beach area for family vacation.

All I can say is, if your going with your kids maybe you want to reconsider your options.

  • Liked — Chamber maids who did an okay job in cleaning
  • Disliked — Management/Customer Service
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since June 05, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with young children, Families with teenagers
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d151590?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $112 (year-round)
Great Place

Gran Caribe Club Atlantico

Save Review
5 of 5 stars
KiMoni 1 contribution
St-Gregoire
May 3, 2008
3/3 found this review helpful

We spent one week at the Atlantico. It is a great place. A very small resort but very warm. It`s catered to Italian but recently it been bought by a Spanish company which will open to Canadian clientele.

Amazing home cooking food but disappoint at the restaurant a la carte. The staff are very friendly. Beautiful beach.

The reason we booked the hotel because of the shuttle bus service to Havana. It is a fun place to be if you are not looking for mega resort that offer more services. We spent time in Havana in the morning and come back for the beach in the afternoon.

Also, there is entertainment every night.

  • Date of stay April 2008
  • Member since May 03, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d151590?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $112 (year-round)
great family holiday

Gran Caribe Club Atlantico

Save Review
4 of 5 stars
lexywil 4 contributions
fairmont hotsprings
Mar 28, 2008 | Trip type: Family
4/4 found this review helpful

We just got home from a 2 week stay. We are a family of 6 ages 2 months to 37 and we had a great stay. The rooms were clean and the food was ok, but you have to pick and choose what you like. It was loud during the day, but no more than any other resort. We loved the bus to Havana, and even the kids loved to go into the city every second day. If you book with sunwing, the rep at the hotel is not in the least bit helpfull, and is often not in when she says she will be. The last thing is the amount of resort food and drink that the staff is sending over the fence is shocking, and even to the point that we ran out of cola after seeing bottles sent to non guests at the beach. Over all I would go back and recomend that it is a good place to stay.

  • Liked — beach and location
  • Disliked — they know very little english
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d151590?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $112 (year-round)
Travelers Who Viewed This Property Also Viewed
Location: Havana, Cuba
$67*
Check Rates ABS:HotelCheckRates-d151560?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Havana, Cuba
Price not available
Check Rates ABS:HotelCheckRates-d151578?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Havana, Cuba
$112*
Check Rates ABS:HotelCheckRates-d271987?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price
Write Your Own Hotel Review
Been to Gran Caribe Club Atlantico? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own Gran Caribe Club Atlantico?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

Gran Caribe Club Atlantico Address

Ave. Las Terrazas | Santa Maria Del Mar, Havana, Cuba