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“Don't ever consider this hotel.” 1 of 5 stars
Review of Hotel Neptuno-Triton

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Hotel Neptuno-Triton
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3.0 of 5 Hotel   |   3ra Ave. y 74 | Miramar, Havana, Cuba   |  
Hotel amenities
Ranked #69 of 76 Hotels in Havana
Oslo, Norway
1 review
2 helpful votes 2 helpful votes
“Don't ever consider this hotel.”
1 of 5 stars Reviewed February 26, 2011

We had to stay two nights at this horrible place, since our flight to Amsterdam was delayed by two days. The staff was truly horrible. The first morning the cleaning lady burst into our room and wanted to start cleaning while we were still sleeping. We asked for another bath towel, since we only had one - she wouldn't give us one. So I had to use a small hand towel after showering. The next morning she did the same thing, only this time she accused us of stealing a towel - she didn't even bother to check the whole room first. She obviously knew we were missing a towel, and wanted us to pay her 1CUC for the towel. We told her that we would not pay for it, since we hadn't left the room with our towels. We asked for two new bath towels, since we both wanted to shower before our 15 hour flight home - she wouldn't give us new ones. Only after having a long discussion with senior staff, we got two new ones. Upon checking out we had to pay 5CUC for the "missing" towel - i.e. five times more than the cleaning lady wanted. This confirms our suspicion that she hid the towel and hoped for some quick cash. At that point we were pretty fed up, so we told the receptionist what was on our mind, gave her the money and left - hopefully never to return.

I can honestly say that this has to be the worst hotel I've ever been to. Not going to describe the physical condition of the hotel since that's been covered by other reviewers already.

  • Stayed February 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Lisbon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 18, 2010

This hotel looks like it had been a good hotel like 20 years ago....
The most funny thing, in my opinion, are the lobbies and corridors, with lots of "lost" furniture.... a table here, a chair there...a lost sculpture over there...
The only nice thing about the Hotel is staff....all of them are very kind and give attention to all the problems you have in the facilities (and there are a LOT of problems!).
But at least, the AC was working....not everything is bad in the Hotel!!!

  • Stayed May 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
München
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 22, 2009

I just got back from a trip to Havana. We got a very cheap package including flight and hotel for 690 EUR/week.
The Triton and Neptuno are more or less one hotel with two towers. The hotel was built in 1991 and it seems like since then nothing has ever been repaired again. 1 of the three lifts worked (22 floors!), no water in the swimming pool, horrible food, pretty nice people though. It's pretty far from the centre of Havana - 5 EUR/10 minutes by cab.

  • Stayed March 2009, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clapham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 12, 2008

The reviews regarding this hotel are a bit harsh. I went there for 4 days for my 40th birthday after the original hotel that was booked was closed. Yes it does need modernising and on some days there was only one lift to access over 20 floors, but it's the people that make a holiday. We had some great times talking to people in the lift as we were trying to close the doors. The bell boy "Max" couldn't do enough to help us and he was very friendly. The receptionist went out of her way for us.

Jump on the local bus to get around, especially down to Havana. The Cubans love when you do that and it is fun. Remember 10 cents in CUC (tourist money) is worth more than 10 cents CUP (Cuban currency). Yes there is two currencies. So pay around 5 cents in CUC on the bus.

So if it is cheap and cheerful you are after, this hotel is fine for that purpose

Stayed November 2008
Was this review helpful? Yes 3
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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 25, 2007

This is not the best hotel in Havana, but as they say, "you get what you pay".

THE GOOD: Surrounded by most of Cuba's embassies, nice residential area, neat rooms, pool, AWESOME craft.

THE BAD: TERRIBLE BREAKFAST (don't even try it), far away from Havana Vieja and Vedado (and therefore from most attractions). The beach is something like the worst in Cuba.

  • Liked — PRICE
  • Disliked — Location
  • Stayed December 2006, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
1 review
3 of 5 stars Reviewed May 26, 2007

A group of ten of us stayed at the Triton for 7 nights in late April 2007. Because we went to Cuba on a mission trip, we were looking for clean, safe and inexpensive accomodations. Everyone in the group was quite happy at the Triton for what we paid (around $50/room, double occupancy, booked at the HAV airport through a Cubanacan agent). This includes a breakfast buffet in the mornings, which is quite expansive and of good quality. Our rooms were on the 21st floor with a beautiful view of the ocean, and thankfully, at least two of the three elevators were in operation every day. ***Important elevator information - in Cuba and the rest of the Caribbean, if you are headed down to the lobby, you must press the DOWN button, not the up button, as we in the US are accustomed to do***

Negative points: The sheets were very poor quality, and occasionally we had little sugar ants in our bed. The pool is only open from 10am-6pm because that is when the staff is on duty. Occasional hot water outages.

Positive points: Friendly and helpful staff, location next to the ocean and close to el centro but not right in it. Good 24 hour restaurant. Great deal if you're looking for budget lodging with a few perks!

  • Liked — Inexpensive price
  • Disliked — Occasional hot water outages
  • Stayed April 2007, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed October 21, 2004

I absolutly regret not paying more to stay in a better hotel. Neptuno Triton are actually two hotels, they both require a lot of remodeling. We stayed at Neptuno at the 14th. floor and it was absolutly creepy. Many lights of the hall way were out. The floors are old and look dirty. Many times, when we turned on the shower water came out brown, really I'm not over reacting. The pool is sort of dirty. Food tastes like crap. The hotel is far from downtown. There's absolutly nothing good I could say about this hotel.

One thing you have to remember when you go to Cuba, they aren't customer oriented, they don't care for what you need, they only want to charge you for anything.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Neptuno-Triton

Address: 3ra Ave. y 74 | Miramar, Havana, Cuba
Location: Caribbean > Cuba > Havana
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #69 of 76 Hotels in Havana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Neptuno-Triton 3*
Number of rooms: 532
Also Known As:
Hotel Neptuno Triton
Neptuno Triton Hotel Havana

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