The rooms are basic and clean. But I you don't really get much for what you pay, the staff were not helpful at all, at one stage we complained as there was a really loud noise on our floor and they just stared at us blankly. Breakfast is included but I barely at the food, not at all good.
The staff at the roof top pool bar were friendly and we enjoyed a meal there (it's safe jsut to stick to chicken and rice).
However, this hotel is not worthy of the four stars and any time we needed elp or asked a question you felt as though you were intruding on staff's time. Lots of useless "doormen" standing around with nothing to do.

I have stayed at Hotel Saint John's on 2 separate occasions; last year for 28 nights and just this past month for 32 nights. This year I found that there was plenty of hot water except for 2 short periods. The staff remembered me from last year nad were friendly and efficient. The rooms, although basc, are clean and comfortable. I left money out on several occasions and nothing was ever taken from my room either when I was there or when I was out.
this is not a luxury hotel but if that is what you are seaching for then perhaps a resort is a better choice for you.
I plan on returning to Cuba next March for a month and intend on staying at the Hotel Saint John'e as I feel it offers good value for your money, is clean, has a friendly staff and is located in the most vibrant park of Havana.
Don't be put off by the negative reviews...book a night there yourself and then decide.

I stayed at Hotel St. Johns while on the 50th Anniversary Tour. I foun d the hotel room to be clean and pleasant. HOWEVER, there was NO hot water, turning the tap on did not produce ANY water, hot or cold. Someone entered my room while I was taking a nap, and stole $300 from my waist wallet, which I was wearing tucked inside my undershorts. They also stole a hearing aid battery from my hearing aid which, was on the bedside stand. I would not recommend this hotel to my worst enemy, in case that person got even more unhappy with me. I DEFINITELY think this is one of the worst hotels I have ever stayed at. The location is great, a couple blocks from the Malecon. If the owners would do some work on the place, they would have a real money maker.
Lucien Lenoire

We stayed at the St John's for one night at the start of a Gap tour. On the plus side, the location near the Hotel Nacional and lots of restaurants is good. Also, the lobby is nice enough, and the breakfast was average by Cuban standards. Our bathroom was adequate, and I have no complaints about the cleanliness.
The main negative is no hot water - some of our group stayed there for three nights and never had hot water. The rooms are pretty grim, too - very dingy walls, tired furniture, thin mattresses and bedding.
I would recommend staying in a Casa Particular in Havana - much cheaper and nicer, and you get to meet a Cuban family.