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Hotel Saint John's: Traveler Reviews


Hotel Saint John's
Calle O e/ 23 y 25 | Vedado, Havana, Cuba
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Traveler Reviews

66% Do not recommend
2.5 of 5 stars 30 reviews
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OK if you have to stay here

Hotel Saint John's

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2 of 5 stars
combustion 12 contributions
Vancouver, Canada
Jan 27, 2008
1/1 found this review helpful

Luckily we booked this hotel online through a Cuban agent, Umbrella Travel. We were on a tour with GAP Adventures who wanted twice the price for an extra night (and charged per person, so we paid only $75 CDN with Umbrella Travel instead of $140 CDN thru GAP).
The hotel is adequate, clean enough, they have safes in the rooms. There's a good tourist bureau desk in the lobby to help with booking day tours and transport. It is well-located for the tour (meaning, access to money exchange, restaurants, the Malecon, Hotel International). If you're staying a few nights, do whatever you can to get a higher floor. The hotel is quite noisy, especially on the weekends when there is entertainment in the lobby - it reverberates up the stairwell. Truthfully, I would much rather stay at a Casa Particuliar than this hotel, it's just not worth the money or the lack of sleep.
The pool and rooftop bar are closed for construction. Frequently there is no hot water or the elevator is broken.
Be sure to open a new soap every day so that the maids can take your used soap.
Breakfast is OK, fresh cooked eggs and pancakes, bread is good.
There is a very good paladar within 2 blocks called something like the Huron Azul - looks scary on the outside but the inside is a fantastic collection of antiques and walls are full of art. Food is pretty good, clean bathroom. Ask exactly where or look in the GAP information binder at the front desk for the address. Meals $10 - $15 for dinner, note that the bread and fruit on the table is an extra charge (cheap) if you eat it.

  • Liked — Rueben the bellman.
  • Disliked — Noise.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay January 2008
  • Traveled with Large group or tour
  • Age group 35-49
  • Member since October 16, 2004
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $58 (year-round)
Poor quality hotel

Hotel Saint John's

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1 of 5 stars
**** 1 contribution
Western British Columbia
Jan 18, 2008
1/1 found this review helpful

Had the miss fortune of staying at the Hotel St Johns over Xmas 2007 and the New Year at the beginning and end of our cycle ride with GAP tours.
I had carefully read the reviews of this hotel and was expecting a basic place but this was below basic. I would not even rate the rooms as a one star. Lobby is nicest part of the hotel and yes I would give it a Cuban 3 star rating. Our first night, on the 12th floor, facing the street, the room smelt of urine and was a little dirty, door frame skirting was peeling off, paint very very patchy on the walls, toilet would not work, I eventually got the front desk to send up a guy to fix it. Hot water tap would not work and the maintenance guy just looked at me and said so what....Shower barely trickled out water. Supper in the restaurant was oh oh so basic. We went across the street to buy bottled water for supper. 13th & 14th floor are under total repair, 6th floor had a major leak.
At the end of our bike ride we again had to stay at the hotel this time on the 6th floor at the back of the hotel. Room smelt much better and a little cleaner but the water did not work, We eventually had water but no hot water at all. Seems that the whole hotel was without water.
Breakfast both times was quite adequate, a buffet. Not one in our group of 13 was very happy with the rooms. I made a point of talking to a lot of the other guests, both times and again did not hear from one person that they were happy with this hotel. Ranging from leaks, showers, windows not closing, very noisy etc etc. Be adamant about the option of using your free dinner as a coupon next door at the Pizza Restaurant, food was a 100% better. I have traveled quite a bit but was very disappointed with the accommodations. Don't say you have not been warned. Try the Libre around the corner, has to be better. Maybe treat yourself to the Hotel Victoria or Nacional after putting up with the St Johns.

  • Date of stay December 2007
  • Member since July 20, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $58 (year-round)
Not Recommended

Hotel Saint John's

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1 of 5 stars
SemBanho 1 contribution
Brazil
Nov 21, 2007 | Trip type: Couples
1/4 found this review helpful

Cuba is a expensive third world country because Fidel undervalues foreigns currencies at his will so the dollar vallues 0,8 CUC. So everything gets expensive, usually for the tourist. Local internet acess costs 3 CUC a 30 min lowband connection. Foreing phone calls 2 CUC min. The hotel did not have hot water at the time I stayed there. If you go take everything you need because you will not find it there. And credit cards are not welcome specially american issued ones.

  • Liked — nothing
  • Disliked — everyting
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since November 21, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $58 (year-round)
Dated

Hotel Saint John's

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2 of 5 stars
clearcove2000 1 contribution
St. John's, Canada
Oct 7, 2007
1/1 found this review helpful

Had a great time in Cuba and stayed in some nice places. This was not one of them. Could use a coat of paint on the front. Very diry on the outside. Stayed here 5 nights

Some of the staff were pleasant especially the omlete lady at breakfast . The bar staff downstairs were also pleasant.

The view left much to be desired.....
The upstairs bar was noisy with tv for music.. .which kept cutting out.

My safe did not have a door.. .and one was not available.I could move after the third day... decided to stay but will not return.

  • Liked — close to the heart of Havan & close to the National
  • Disliked — no safe on door/ dirty entrance / noisy upstairs bar
  • My ratings for this hotel
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay August 2007
  • Traveled with Large group or tour
  • Age group 50-64
  • Member since July 28, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $58 (year-round)
Good value, recommend for backpackers and budget travellers

Hotel Saint John's

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4 of 5 stars
Tik_Tak01 8 contributions
London, United Kingdom
Sep 10, 2007 | Trip type: Friends getaway
1/1 found this review helpful

Stayed here at the beginning and end of a trip round Cuba. For a Cuban hotel, it was in relatively good repair, the staff were good, spoke English and were helpful. It was air conditioned and although it broke down in my room, it was seen to straight away and repaired. The rooms were clean and spacious and the rooms on the top floors had great views of Havana. There are safes and TV's in the rooms and were cleaned daily. There is also a pool on the roof with a bar/cafe area that also has great views although some of the windows are out leaving it a bit dangerous for kids.

Breakfast was great and had a large selection of fruits, bread, and tortillas. They also made surprisingly good Mojitos (not for breakfast!) compared to some of the supposedly better hotels.

The hotel was really close to the Malecon that becomes very lively at night. It is also a short walk from the Hotel Nacional if you want to sit outside in (relative) luxury.

We were in Cuba for a fairly long time compared to most tourists, and no offence to Cuban cuisine which is really good, but there is very little variation in Cuban dishes and they can get a little boring after a while. However, next door to Hotel St John's is a really good pizza restaurant that also serves pasta dishes - doesn't sound too interesting but you'll appreciate it if you are going to be in Cuba for a while! Also for budget travellers there is a (again not that interesting but we found it a welcome change) Fiat car dealership with a cafe about 5 minutes along the Malecon that serves really cheap food which is pretty good- great for lunches.

I would have no reservations about booking this hotel again in the future and would recommend it to many of my friends although some people may consider it a little shabby. However I think it has to be taken into account that this hotel is in Cuba and they have to make the best out of what they have.

  • Liked — the staff and the location
  • Disliked — nothing. It served the purpose that I booked it for
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay May 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since September 06, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Concerts / Music festival, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $58 (year-round)
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Hotel Saint John's Address

Calle O e/ 23 y 25 | Vedado, Havana, Cuba