I was recently a guest at this hotel for one week and I have some
complaints. THe staff, especially the women were very rude to me, would smile at them and they would just give me dirty looks. I would request a napkin and they would decline and say that there were no more napkins. The room was dirty and the towels wrecked of bleach and an unpleasant odor. Overall, my stay there was unpleasant and I regret spending one cent at this establishment. There was one particular guard who was quite rude to me and my guests. He wouldn't even open the door
for me and gave me dirty looks. I would hope their staff be more
courteous in the future because this type of treatment is unexcusable. Even the airline CUBANA was rude and ridiculous, they charged $2.00 for a tiny amount of beverage with ice which should be complimentary. That's another thing, my room had some water and juice in the fridge and they charged me for the water when it should have been complimentary. THIS hotel PLAZA sucks in customer service and their work ethic is very, very poor and disgusting. I will not return to your hotel and will make sure to let others know of your awful hospitality. DO NOT GO TO THIS HOTEL, SAVE YOUR MONEY!






