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Hotel Plaza: Traveler Reviews


Hotel Plaza
Hotel class 3 of 5
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Ingnacio Agramonte 267 | Habana Vieja, Havana, Cuba
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Traveler Reviews

65% Do not recommend
2.5 of 5 stars 89 reviews
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[ Date ] [ Rating ]
This hotel sucks!!! Awful customer service!!!

Hotel Plaza

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1 of 5 stars
Jess33 2 contributions
Toronto
Aug 22, 2007 | Trip type: Solo travel
1/2 found this review helpful

I was recently a guest at this hotel for one week and I have some
complaints. THe staff, especially the women were very rude to me, would smile at them and they would just give me dirty looks. I would request a napkin and they would decline and say that there were no more napkins. The room was dirty and the towels wrecked of bleach and an unpleasant odor. Overall, my stay there was unpleasant and I regret spending one cent at this establishment. There was one particular guard who was quite rude to me and my guests. He wouldn't even open the door
for me and gave me dirty looks. I would hope their staff be more
courteous in the future because this type of treatment is unexcusable. Even the airline CUBANA was rude and ridiculous, they charged $2.00 for a tiny amount of beverage with ice which should be complimentary. That's another thing, my room had some water and juice in the fridge and they charged me for the water when it should have been complimentary. THIS hotel PLAZA sucks in customer service and their work ethic is very, very poor and disgusting. I will not return to your hotel and will make sure to let others know of your awful hospitality. DO NOT GO TO THIS HOTEL, SAVE YOUR MONEY!

  • Liked — It was close to major site-seeing locations
  • Disliked — The staff was very rude, uncourteous, and unpleasant.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since August 22, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $79 (year-round)
I beg you not to go!!!

Hotel Plaza

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1 of 5 stars
sillydutchgirl 1 contribution
Den Haag
Aug 2, 2007 | Trip type: Couples
1/2 found this review helpful

If there is one hotel to avoid in Cuba: it's this one. All though a few years ago, I can still see they didn't improve it...

We switched rooms in this hotel 4 times. First room was tiny, damp and dark (only 1 15" window, but luckely the glass was broken, so you still got some fresh air... :s)

There was a broken rocking chair, lamps were broken, the bed was broken (totally sagged). But we left the room as we saw a pile of hair coming out of the drains (shower and sink).

We moved to another room, where we eventually had to kick in the door to enter, this door couldn't be more jammed... Airconditioning chased us away from that room and after another room we finally got upgraded to a 'suite'. Not that this was a better room, jst a little bit more spacious.

Buffet was horrible, at breakfast we had to clean our own spoons etc, we had to 'steal' china from other tables as there wasn't enough for everybody... Food was terrible, all though another hotel in Cuba actually managed to top that!

We had dinner in hotel Nacionale and this was so lovely, so apparently it is possible to serve good meals in Havana hotels...!

Book this if you are satisfied with a 1* 'hotel' or if you usually stay in hostels....

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2005
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 02, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $79 (year-round)
loved it!

Hotel Plaza

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5 of 5 stars
billykent 2 contributions
kent
Jul 28, 2007 | Trip type: Couples
0/1 found this review helpful

I loved this place! it's everything i wanted a havana hotel to be.Have an open mind and soak up this place!

  • Liked — old charm
  • Disliked — food
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2005
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 28, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $79 (year-round)
Stayable, good service (rating 2 and 1/2)

Hotel Plaza

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2 of 5 stars
Kanerva 34 contributions
Tampere, Finland
Jul 15, 2007 | Trip type: Couples
1/1 found this review helpful

We stayed in Hotel Plaza on three different occations during June and July 2007, so we saw three different rooms. The rooms are quite worn down, but the last room we stayed looked like it was renovated a bit. At least it was better than the two earlier ones. The rooms that are on street side can be really noisy.

All rooms were "stayable". They're worn down, but rather clean. There were differences in how clean/worn the bathrooms were.

The hotel has excellent breakfast and beautiful views from breakfast room. It also has a 24 h snack bar and a restaurant. All the staff were really helpful and friendly.

This hotel is difficult to rate: the service is more than three, the rooms are somewhere between 2 and 3 depending on room.
Location is perfect.

  • Liked — location, service
  • Disliked — the rooms
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 15, 2005
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $79 (year-round)
Ruins... But for 30 EUR - ok

Hotel Plaza

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3 of 5 stars
Fixxer 3 contributions
Moscow
Jun 25, 2007 | Trip type: Solo travel
0/1 found this review helpful

Hotel at all (rooms, lobby, facilities, room equipments) are really old. Ruins!!! But for 30 EUR (special price via internet in low season) you get room generally equals to "casa particulare", breakfast, TVs, AC, hot water in shower and very good location in the heart of Old Havana. So - not bad.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since June 25, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Older travelers
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $79 (year-round)
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Hotel Plaza Address

Ingnacio Agramonte 267 | Habana Vieja, Havana, Cuba