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Hotel Plaza: Traveler Reviews


Hotel Plaza
Hotel class 3 of 5
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Ingnacio Agramonte 267 | Habana Vieja, Havana, Cuba
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Traveler Reviews

65% Do not recommend
2.5 of 5 stars 89 reviews
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Fine, plus good location.

Hotel Plaza

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3 of 5 stars
VisitorsfromYork 22 contributions
YORK
Apr 14, 2008 | Trip type: Couples
1/1 found this review helpful

We stayed four nights at the Hotel Plaza having been told that the Inglaterra, which we were booked into, had problems with the water supply on one floor, so couldn’t fit us in. (We met a couple who had been told this about a different hotel – maybe it’s true, maybe they overbook, I don’t know.) Anyway, we had chosen the Inglaterra because we wanted a historic hotel, not home comforts and this is what you get at the Plaza too. (We spent one night at the Inglaterra at the end of our holiday in a much worse room than the one at the Plaza, although as it was only one night we didn’t ask to change rooms – maybe we could have had a nicer one.) The Plaza has a spacious, airy lobby with internet and tourist office. Our room was on the second floor and was pretty spacious. The beds and pillows were more comfortable than many posher places and although the shower head was a bit rubbish, there was ample hot water. It was good to have a fridge and a safe (didn’t get a fridge at the Inglaterra and the safe didn’t work) and if you wanted you could sit on the tea terrace which was quiet. In the room the street noise was quite bad, but if you want double-glazing, go to a modern hotel!

The staff were all either absolutely fine or smiley and pleasant. Simply saying ‘Hola’ to people really helps (as it happens, I speak Spanish which I’m sure helps a lot). It was good to have a drink on the fifth-floor terrace (nice wine!) and watch the lightening in the distance. It was also good to sit there in the morning and have breakfast. We were there at a busy time, the Easter holidays, but unless you hit the room at the wrong moment, there was usually plenty of space. There was a lot of choice – a guy would cook you an omelette or fried eggs while you waited, there was ham and cheese or hard boiled eggs, cereal, bread, yogurt and fruit. OK, so the fruit juice and coffee weren’t always great, but that happens elsewhere too. There were also masses of pastries, some of which were delicious.

Some of the reviews on here sound like people were expecting luxury – if that’s what you want stick to foreign chain hotels. If you want a Cuban experience, you could do a lot worse than stay here, although to many Cubans this is probably unimaginable luxury. Try the nearby paladar La Julia on O’Reilly for a real Cuban meal – the black beans were delicious. The location of the Plaza is great – go down Calle Obispo for shops, banks and bars with fabulous music.

  • Liked — View from top flooer terrace
  • Disliked — Street noise.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $79 (year-round)
What a load of whingers

Hotel Plaza

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4 of 5 stars
easytraveller1 3 contributions
somerset england
Mar 26, 2008 | Trip type: Couples
1/1 found this review helpful

3 of us have just returned from an extensive trip to Cuba. We spent 2 nights at the beginning and 1 night at the end and sampled 4 rooms between us. They were all very clean, airy and comfortable. The location is excellent and considering that everyone has a ration book we thought the breakfasts were very good, replenished regularly and more than adequate. You should not visit Cuba (or even leave home) if you do not understand the social, economic and political situation of your destination. You can see from the architecture that Havana was once a beautiful city and the Plaza hotel had many famous guests. It has now seen better days but is still above average in a country that is struggling to live, let alone one that can afford to refurbish and replace its crumbling infrastructure. The country relies on tourists so go and visit this wonderful country and enjoy an adventure while you can. Don't expect hot water (you need to cool down not have a power shower), the cocktails are not great but enjoy the rum and most of all embrace a culture so different from anywhere else. Take lots of gifts (pens, clothes, treats) they will be greatly appreciated - if you can afford to go you can afford to help the people who are so friendly despite their awful living conditions and don't compare your life with theirs. I am a 62 year old female who has travelled extensively - we trekked up to Fidel and Che's mountain hideout, through valleys and mountains and slept under the stars on 2 hacienda verandahs and yet this was the most exciting, different and wonderful adventures of my life. Go while you can, enjoy and don't many petty comparisons. Cuba is Cuba - it is not a Caribbean island it is a way of life.

  • Liked — location, beautiful interior and great roof terrace
  • Disliked — a bit noisy but hey its in a city centre
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since January 24, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $79 (year-round)
ok for a 1 night stay

Hotel Plaza

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3 of 5 stars
irishmanManchester 2 contributions
manchester
Mar 20, 2008 | Trip type: Couples

great location for exploring havana found the staff some friendly & smiley and some that look like they have never smiled in there lives.... but same in most hotels.
we changed our first room which was on the main street side .traffic sounds a nightmare
i would put money on it that they were waiting for me to come back once i had seen the first room to get it changed but she did,nt bat an eyelid and was dead nice , second room was quiter apart from aircon which sounded like the space shuttle on take off...
breakfast ...... have an extra 1hr in bed
this hotel is in a great location and if your only stopping 1 0r 2 nights then fine price is £65.00 per room

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay March 2008
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 12, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $79 (year-round)
Good location, some noise.

Hotel Plaza

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2 of 5 stars
rd78 7 contributions
Surrey, UK
Mar 18, 2008

Room was a great size and to our surprise we were booked into a suite @ 120CUC (a standard double, apparently! but reading other reviews this doesn't seem so). Basic deco and a smell of damp in the room... we quickly returned the extra pillows back to the wardrobe, they smelt even worse!

At night there was a fair amount of noise.

Breakfast was average; not much of a selection, surprising when comparing it to 3* places we'd stayed at earlier in our trip.

Impressive hotel lobby and views from the rooftop, where they have some sunbeds (but no pool!).

Overall, an okay place, but would have been just as happy to stay in a more basic 3* and paid less.

  • Liked — Location for Habana Vieja
  • Disliked — Noise, breakfast
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
  • Date of stay March 2008
  • Member since March 12, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $79 (year-round)
Location, the only good point.

Hotel Plaza

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1 of 5 stars
MidlandsRetired 2 contributions
Midlands
Feb 24, 2008

The only reason to stay at the Hotel Plaza, Havana is its location to 'Old Havana' and the views from its rooftop.
However the 1st room we were allocated was simply dreadful, very smelly, filthy curtains & windows that would not open and a dirty floor. We were given a 2nd room which was marginally better and on the 2nd night we were moved again to the 4th floor which did give us the chance to open curtains & windows, however the shower head was hanging from the wall. We went to Cuba not expecting top quality hotels but we did expect them to be reasonably clean. Do take a sink plug!
The breakfast was acceptable but we had difficulty in finding an unoccupied table, cutlery etc.
We would never recommend this hotel it was one of the worst ones we have ever stayed in.

  • Liked — It's location to Old Havana
  • Disliked — Dirty, smelly
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Other
  • Traveled with Large group or tour
  • Age group 50-64
  • Member since November 27, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $79 (year-round)
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Hotel Plaza Address

Ingnacio Agramonte 267 | Habana Vieja, Havana, Cuba