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NH Parque Central: Traveler Reviews


NH Parque Central
Neptuno, esquina Prado y Zulueta, Havana, Cuba
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Traveler Reviews

94% Recommend
4.5 of 5 stars 447 reviews
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[ Date ] [ Rating ]
Loved this hotel and would go back in a second!

NH Parque Central

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5 of 5 stars
HarriettPotter 15 contributions
UK
Aug 31, 2007 | Trip type: Couples
12/13 found this review helpful

We stayed in this hotel from 5th to 8th August (before moving on to the Blau Varadero) and we really loved it. We booked through the Holiday Place and met our rep the morning after we got there. He was great and gave us fantastic tips and advice and was very clear.

We chose it primarily because of the reviews on here but also because it has a lovely pool whereas several of the hotels we considered for Havana don’t have pools. And trust me, after a day of trekking around Havana you really appreciate that dip in the pool at the end of the day!

Checking in was a bit slow but only because everyone seemed to arrive at the same time! I guess its just that after hours of travelling you just want to get settled but it can’t be helped and the reception staff were very friendly and helpful.

Our room was lovely, it was on the corner of the hotel so we had a double aspect over looking the park (Parque Central) on side and the road on the other. I was totally mesmerised just looking out of the window at people going by! The Hotel Inglaterra was about 100m away right opposite our window just to give you a sense of direction and distance.

The room was clean, bright, big and charming. It had everything we needed. We were so impressed. After reading about Cuba and how poor it is in parts we were very pleased. Yes, it is grand and opulent and quite unlike the streets of cuba as such, but we loved it. Breakfast was amazing with everything you could possibly think of – fruit, cereals, pastries, cold meats and cheeses, eggs, bacon, sausages, omelettes prepared on request etc etc.. I have missed loads of stuff out! There is Champagne too if you are feeling extravagant!

We ate a meal on the rooftop the day we got there as we didn’t arrive until 6pm and after we had unpacked we were really tired. The view up there is fantastic and you really feel like you are in Havana – it overlooks the Capital building as I am sure you have seen from the photos. The food we had was one of our best meals in Cuba. Nothing flash, just some pork and chicken skewers, but it was lovely. The drinks were great and the waiters were very friendly and provided great service despite being rushed off their feet!

The evening we arrived a member of staff also brought a bottle of wine to our room. What a lovely touch!

You can change money in the lobby of the hotel and I would recommend you do this if you are new to Cuba. Some friends we met while traveling there used the local bank and didn’t go back. Don’t get me wrong, nothing happened to them, it was just easier and more convenient, and they felt happier to use the hotel’s money exchange – the difference in exchange rate really was just a matter of pence!

I believe you will love this hotel - we just couldnt fault it at all!

  • Liked — The cleanliness and great service
  • Disliked — Nothing we didnt like...
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 22, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Excellent hotel

NH Parque Central

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4 of 5 stars
YorkshireLozzy 2 contributions
yorkshire
Aug 24, 2007 | Trip type: Family
4/4 found this review helpful

We stayed in Havana for 4 days and found this to be an excellent hotel to base ourselves. The rooms were good - very well appointed and clean with nice little extras in the bathroom. The bar and restaurant facilities were really good and it was lovely to have a drink in the air conditioned surroundings. The staff were very helpful - only one slight problem when coming to settle the bar bill at the end. There was a distinct discrepency between bar biil and the actual amount. When queried it was reduced by 50$ accompanied by some implausible excuses. Didn't spoil anything though - would recommend the hotel highly.

  • Liked — very attractive building inside
  • Disliked — very little to criticise
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since August 24, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Excellent hotel and worth the money

NH Parque Central

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5 of 5 stars
Boo73 13 contributions
UK
Aug 23, 2007 | Trip type: Family
4/4 found this review helpful

We stayed at the NH Parque Central for two nights at the beginning of August, family of two adults and two teenage boys. We justified the expense knowing that we needed a really comfortable hotel for two nights before starting out on a Cuba wide journey, which wasn't going to be so luxurious. The rooms were large and spacious, with icily efficient air conditioning, ideal given the hot soupy air outside. Breakfast was a huge spread and fortifed us all through till the evening. The pool on the rooftop was often quite busy but there were always sunbeds. Staff were polite and efficient, and the hotel lobby a real oasis after traipsing the streets. Highly recommended. The hotel doesn't seem very Cuban, but absolutely ticked all our boxes!

  • Liked — Central location and efficient service and great breakfasts
  • Disliked — Weak coffee at breakfast!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 50-64
  • Member since August 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Great hotel but...

NH Parque Central

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5 of 5 stars
joe79 7 contributions
joe79
Aug 21, 2007 | Trip type: Couples
3/3 found this review helpful

We stayed in the Parque Central for one night at the end of a 3 week stay in Cuba. This hotel is difficult to fault. The rooms were a generous size and very well equipped and the breakfast was one of the best we had! Overall the service was good, especially the concierge serrvice, though room service was a little slow.
We had a pretty good view from our bedroom, though not as good as from the hotel's roof, with far reaching, panoramic views of the city. The "but..." mentioned above is related to the character of the hotel, if you want a clean, comfortable, modern international hotel this place is perfect, if you prefer antique furniture, high ceilings, charm and character perhaps look elsewhere!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 14, 2007
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $142 (year-round)
difficult to fault

NH Parque Central

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4 of 5 stars
sherwoodtraveller 1 contribution
nottingham
Aug 14, 2007 | Trip type: Couples
2/2 found this review helpful

Stayed at Parque Central for 3 nights, first class hotel with superb public areas - especially the lovely rooftop bar. We were told several times that the Parque Central has the best breakfast in town, and we certainly found it the best of the places we stayed.
Only real quibble is that the rooms, while nice were a bit bland - the sort of room where you wake up and can't work out which country you are in. But really only a minor issue!
Would recommend.

  • Liked — quality thoughout
  • Disliked — rooms a bit characterless
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 14, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Aug 22, 2007
Havana, August 22nd, 2007

Dear Trip Advisor user and reviewer,

First of all many thanks for your most positive review. Just wanted to comment on your only quibble:

Only real quibble is that the rooms, while nice were a bit bland - the sort of room where you wake up and can't work out which country you are in.

Well, I was waiting posting my response since actually this morning we had a meeting with the architects about the future design of the rooms.

In 2009 we are planning to start refurbishing all the rooms in the hotel, with a completely new design. We opened in November 1998 so next year it will be 10 years, period which justifies to refurbish all rooms.

Meanwhile, we have decided this morning to implement a few changes in decoration, which will give all rooms a new, fresh look.

I trust this answers your quibble and thank you once again for the time and effort you took to post your review.

Kind Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
sales@nh-hoteles.cu
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
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NH Parque Central Also Known As

Address: Neptuno, esquina Prado y Zulueta, Havana, Cuba