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NH Parque Central: Traveler Reviews


NH Parque Central
Neptuno, esquina Prado y Zulueta, Havana, Cuba
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Traveler Reviews

94% Recommend
4.5 of 5 stars 447 reviews
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[ Date ] [ Rating ]
Will return. No question!

NH Parque Central

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5 of 5 stars
Gillypink 6 contributions
East Anglia, UK
Jul 11, 2007 | Trip type: Couples
3/3 found this review helpful

Excellent stay, nice clean hotel. Stayed one week in May and it felt like home. Food 8/10, couple of mistakes made, nothing major, food quality 10/10. beds 8/10, a little firm but aren’t they all! Made a comment about mango missing from buffet at breakfast and it was there from then onwards – that was good. Lovely staff. Particularly Amy (massage) and the pool guy who found my suncream and kept it for me. The concierge however, messed up badly and didn’t book an American car for a very special trip we wanted to take. It took a different concierge a while to locate another one. Quite a ropey one! (car not guy) – but then we will never know what we could have had if the original guy had sorted it out properly.

Was told 2 days before arrival that we would have to move out for one night –right in the middle of our weeks holiday - due to overbooking. We always deal with problems in resort at the time so we agreed a deal in the UK but also asked for confirmation of all details when we arrived. They paid for a night at the Nacionale, diner and breakfast at Nacionale and a show plus cab there and back. Had a drink with a manager who explained the situation and apologized. We were upgraded to a suite on our return the Parque. The helpful attitude of the staff totally outweighed any inconvenience. We still have fond memories and have almost forgotten the constant packing/unpacking!

Having tried both “Biggies”, the Nacionale and the Parque, we far prefer the Parque. It almost equals the Nacionale in atmosphere although in a different way. The pool is great as long as the flight crews haven’t taken over the area and turned it into their very own social club. The nacionale is desperate for refurbishment and is quaint if you have rose tinted glasses on. The parque has a newer elegance and is slap in the middle of tourist-town.

It was worth having a week here to see most of what we wanted. We took a cab to the beach one day and used the pool for other time-outs. So lovely and cool in the heat.
The bathroom in the suite is lovely but the narrow corridor L-shapes of the rooms makes it a strange area to relax in. We only really used the bedroom and bathroom. The normal rooms are large and light with marble style bathrooms. All very comfortable and clean.

The Parque is often thought of and I will definitely return.

  • Liked — quality and location
  • Disliked — concierge - grrr!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 15, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Perfection at the Parque Central, Havana

NH Parque Central

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5 of 5 stars
JeanDublin 2 contributions
dublin
Jul 10, 2007 | Trip type: Family
5/5 found this review helpful

We had a 3 night stay in the Parque Central Hotel in Havana and I wish we had stayed longer. The hotel is wonderful to look at, the rooms are large and very well equipped, everything you would expect from a 5* establishment. It's in a great location around the corner from the famous walk known as 'The Prado' and only 7 minutes walk from Plaza de Armes (the nicest square in Havana). The staff were friendly and very professional and nothing was too much trouble.
The Lobby restaurant and bar had a good variety of drinks (lots of different rum cocktails at very cheap prices) and the cafe style food menu was very good - we paid 9 cuban converable pesos for Steak Baguette and fries (need to work on these fries). The rooftop Pool is just what you need in the afternoon after a morning enjoying the superb city of Havana. The view from the Roof is spectacular especially at night.
There were 4 of us including my son and his friend and we all agreed that the Hotel made our stay in Havana very enjoyable. We would highly recommend it.

  • Liked — very large rooms with all the essential equipment needed
  • Disliked — the french fries were not very good in the cafe
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since July 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $142 (year-round)
Parque Central does what it says on the tin

NH Parque Central

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5 of 5 stars
stocky2007 6 contributions
Birmingham, United Kingdom
Jul 6, 2007 | Trip type: Couples
7/7 found this review helpful

We stayed 3 nights 10th -12th June in the Parque before 11 nights in the Iberostar Varadero (see seperate Review)

The rating this hotel gets is well worth it and compares well to 4/5 * hotels elswhere in the world

The hotel is clean with great rooms and very cool and well kept communal areas. The staff are excellent and always willing to help,talk or give you advice.

We only ate breakfast in the hotel which was one of the best and most varied buffets we have seen anywhere in the world(and we have seen a few) other guests rated the other resteraunts very highly.

The hotel is ideal for exploring Havana with its north central location all major sites are within easy walking distance.

The rooftop pool and bar are a great way to wind down after a hot day exploring.

We explored Havana with a guide we booked via trip advisor and Jorge is probably the best money I have ever spent on holiday He is awesome his knowledge and passion about Cuba is incredible and yes he does know where Fidel lives. If you want more information on how to contact Jorge or how to get the most out of a day or two with him please Email me.

The only downside of the Hotel was the view, we booked a city view and I suppose the building site next door is part of the city, and yes we did request a move of room but were told not possible very politely (even though the hotel was not full) It is difficult to argue when the staff are so friendly.

I can recommend the Parque Central to anyone who wants a high quality hotel as a base to explore the exciting city of Havana

  • Liked — Location
  • Disliked — The view
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 04, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Girlfriend getaway, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Maurits Looijen, Director of Sales and marketing
(Management representative)
Jul 9, 2007
Havana, July 9th, 2007

Dear Trip advisor user and Reviewer,

Thank you very much for your most positive review. I am pleased to see that you had a pleasant stay with us. Just to get back to your only minor comment:

The only downside of the Hotel was the view, we booked a city view and I suppose the building site next door is part of the city, and yes we did request a move of room but were told not possible very politely (even though the hotel was not full) It is difficult to argue when the staff are so friendly.

Out of curiousity (which I know killed the cat), I checked my booking position. On June 11th, I had 195 rooms occupied and on june 12th, I had 223 rooms occupied. Adding to that the fact that we have approx 38 rooms in maintenance, (to be prepared again for the high season), indeed the hotel was quite full and most possibly all rooms facing the Parque and Prado, were already occupied, since we give priority to these rooms.

I trust this takes your doubts away, and for all other users and reviewers, I suggest you see some previous reviews in which I explain this issue as well.

Hospitable Regards,
NH Parque Central

Maurits MX Looijen
Director of Sales
sales@nh-hoteles.cu
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
The Place to Be

NH Parque Central

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5 of 5 stars
mushis 18 contributions
london
Jun 26, 2007
7/7 found this review helpful

Parque Central really is a superb hotel situated in an eccentric, lively and energetic city. The hotel is in a truly beautiful location, overlooking the greenery outside and placed in the centre of one of the liveliest cities on earth. Thus, Parque Central acts your retreat from the magnificent city that is Havana. As you step out of the hot humid air of the city and into the cool refreshing air of the luxurious hotel lobby you can physically feel yourself slowly relax. Yet, the luxury does not stop there. With a rooftop swimming pool and a secluded jacuzzi, located in a turret, Parque Central provides all the amenities that you would expect from a five-star hotel.

Overall, fantastic. The rooms are splendid, the staff are kind at all times, the location is unprecedented, the amenities are of the highest standard. Parque Central is undoubtedly is the place to be.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Member since April 07, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $142 (year-round)
Great Location

NH Parque Central

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4 of 5 stars
JJS1410 1 contribution
Warrington
Jun 26, 2007 | Trip type: Couples
6/7 found this review helpful

Having read various reviews on this site I was expecting a good hotel by "western"standards and an excellent hotel by Cuban standards and we were not disappointed.
We had 4 nights in Havana before 10 nights in Jibacoa for our honeymoon. Our time in Havana was spent sightseeing (as is most peoples time!) and we did manage to fit in quite a lot in the 3 full days we were there. Having a good base that gave us easy access to the areas around Plaza de Armas and the Capitolio building meant that we had access to all the main sites and we suplimented this with a bus tour for 3/4 hours one afternoon. Havana is an amazing experience but 4 days was enough for both of us!
Now to the hotel! It had everything you would expect of a good city centre hotel and we could not fault anything. The breakfast was good and plentiful and the food available in the foyer bar did not disapoint. The only slight criticism was the blandness of the food in the Italian restaurant on our first night, but you get bland Italian food all over the world!! The maids were excellent and we had no problems with our room which was large, air conditioned and comfortable (NB we had a room facing the inner atrium of the hotel and would suspect the outer rooms would get quite noisy).
Reference has been made in other reviews about the security in the hotel and having had an unpleasant experience with local "cigar" sellers the hotel security were fantastic and helped reassure my pregnant wife. Just another much needed service available at this hotel!
All in an excellent experience and if we were to return to Havana we would have no hesitation in using this hotel.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since June 26, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Girlfriend getaway, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $142 (year-round)
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NH Parque Central Also Known As

Address: Neptuno, esquina Prado y Zulueta, Havana, Cuba