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NH Parque Central: Traveler Reviews


NH Parque Central
Neptuno, esquina Prado y Zulueta, Havana, Cuba
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Traveler Reviews

94% Recommend
4.5 of 5 stars 447 reviews
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[ Date ] [ Rating ]
Great hotel shame about the pool

NH Parque Central

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4 of 5 stars
kenbellamy 1 contribution
Sheffield, England
May 30, 2007 | Trip type: Couples
3/4 found this review helpful

We have just got back from a week in Havana staying at the Park Central. Generally a very good experience - great room, good food (a lot of people have mentioned the breakfast but we also had dinner one night and this was excellent), good service and friendly staff.
The only gripe we have was that the pool closed for maintenance 2 days after we arrived! One of the reasons we booked the hotel in the first place was the central location and the knowledge that we could relax and cool off on the roof terrace after a day exploring the city.
Clearly maintenance needs to be carried out but a closure of this length ( 1 week) should be notified to potential guests beforehand - not through a note in the lifts the day before it happens!
I would stay here again but this did take the edge off what was otherwise a great trip.

  • Liked — The location
  • Disliked — The closed pool
  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 30, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of sales and Marketing
(Management representative)
Jun 4, 2007
Havana, June 4th, 2007,

Dear Trip Advisor user and reviewer,

Thank you for taking the time and effort to post your review. I knew this was coming and was just waiting for the first comment re. the issue of the pool.

For all reviewers and other users, pls allow me to explain. According to the international health and safety regulations we have to change the water of the pool on a regular basis. When doing so, we also make use of the opportunity to perform maintenance and thoroughly clean the pool.
I agree this was done on a short notice basis. No excuse at all, but this maintenance work has to be carried out by a specialized company, so we were relying on a third party. Adding to that comes the peculiarity of Cuba…Once you’ve contracted the company and they have all the materials in stock, you better do it right away, because maybe one week later, the company doesn’t have the materials anymore.

Ofcourse, like I said, no excuse at all and I am sorry for the inconvenience caused by the fact that we could only inform all guests just one week in advance. But then again….I suppose there is never a right moment to close the pool…..!

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of sales and marketing.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Great hotel, great location

NH Parque Central

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5 of 5 stars
sppw 3 contributions
Rickmansworth
May 22, 2007 | Trip type: Couples
6/6 found this review helpful

We stayed at the Parque Central for 4 nights after 10 days in Varadero.
We were very pleased with everything about the hotel, the location was great and the rooftop swimming pool was lovely with a great view of Havana
The lobby and bar area was also very nice. There is not really anything I can think of to fault this hotel.

I am also of East Indian background and did find the security guards looking at me each time I walked in, but Cuba can be a dangerous place and so it showed that they were doing their job!

We had dinner in the meditarranean restaurant one evening, good food and service.

We did a half day tour of cuba (air conditioned coach) - you go to all the popular sites as well as visit a rum factory - it cost about $19cuc each and was worth doing.

A little tip for the ladies - make sure you carry some loo paper with you - they do not seem to stock any in the toilets in many bars and restaurants.

  • Liked — Rooftop pool
  • Disliked — Price of water
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay May 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 22, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $142 (year-round)
Great Location

NH Parque Central

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4 of 5 stars
FionaApel 10 contributions
Victoria, Canada
May 12, 2007 | Trip type: Couples
3/3 found this review helpful

We stayed at this hotel for 3 nights in the 3rd week of April 2007.
The room was wonderful and the shower was great. I love the huge bed,
big enough to get lost in :) The room was always clean, our maid was very polite, she should get a raise, our room was 640.

The roof top pool was amazing, great view, the breakfast was very good, great location. I love the lobby area, the bar, the grand stairs surrounded by all green plants.

In the city, you can alway hear music and car horns, I don't think I
could drive in Cuba.

The only thing that I didn't like was the security people, they were
very aware of everyone going in and out of the hotel, which is good,
makes you feel very safe, but, I am a female of East Indian background, I was born in South Africa but I am Canadian and I could pass for a Cuban female, I didn't know this until I landed in Cuba.
Each time I walked into this hotel, I could feel the security guards
watching me very carefully, Cuban people are not allowed in hotels. My husband who is also Canadian, noticed this as it was very plain to see. None of these guards ever asked me any questions or anything like that. I also found this in Veradero, so it was not just this hotel.

I would love to have Maurits Looijen respond and I'm sure he will as he is very good about checking this site often and writing a review in response.

Overall, we had a very enjoyable stay in Cuba, the people are very
friendly, the hotel, very clean, wonderful location and the ocean warm.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay May 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 25, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
May 21, 2007
Dear Tripadvisor user and reviewer,

Since you indicate that you would love to receive an answer, here I am. It took me a while because as you can see in the reviews above, we’ve experienced some problems with our internet connection and I have been disconnected for a few days.
Anyhow, to get back to your concern. I understand you completely and can imagine that you felt a little uncomfortable with our security people. I have no excuse for this, but I am sure you understand that in Cuba there are certain regulations which the hotel has to respect. If we fail and an incident takes place, our security people can get in a lot of trouble, so that’s why they were so alert since you yourself already said that you could be a cuban national. Although we have very little control on this, I will definitely bring this under the attention of our head of security and maybe the guys can be a little more discrete.

I really am sorry, but nevertheless I am pleased to hear that all with all, you had a pleasant stay with us.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
sales@nh-hoteles.cu

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
OK, but needs a shake-up

NH Parque Central

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3 of 5 stars
Jeremyh 7 contributions
Perth, Australia
May 8, 2007
0/2 found this review helpful

While it's quite a nice hotel, with reasonable rooms, it's not cheap, and needs a few things to make it more pleasant. The room service menu is very limited, and the quality ordinary. The only in-room internet access is via a remote keyboard which is tortuous to use, and uselessly slow. There are 3 other internet linked computers in the "business centre" - also appallingly slow. They desperately need some wi-fi access. The air-conditioning in the room was not effective, and overall it was a disappointing experience, especially compared with the Saratoga.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Member since June 12, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and marketing
(Management representative)
May 10, 2007
Dear Tripadvisor user and reviewer,

Thank you for your comments, although I have the impression that your stay with us, didn’t meet your expectations. First of all, and I am sure I have mentioned this before in my responses, please, if you have a comment about something malfunctioning in your room, pls mention your roomnumber you’ve stayed in, if possible. That way I can chase and follow up. Or even better, pls inform us right away and we can solve it immediately or change your room.

As far as the internet connection is concerned……no comments. You are absolutely right. Internet is appalingly slow and in the last 2 weeks, in addition to that, there were problems with the connection in the whole of Cuba. As you might understand, beyond my control, but I do understand that this affects our image. Wi-Fi…? Well, let’s first make sure we have a decent connection and speed, and if completed, then we will think of Wi-Fi.

And yes…I admit, the Saratoga indeed is a nice hotel. I trust this answers your questions.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
sales@nh-hoteles.cu

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Fantastic location

NH Parque Central

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3 of 5 stars
NMelton 7 contributions
Berkshire
May 1, 2007 | Trip type: Couples
1/1 found this review helpful

We stayed at the Parque Central for 2 nights, after 7 nights in Guardalavaca as part of a package deal booked with The Holiday Place.

The hotel is supposed to be 5*, but I would say it is more like a 4*.
The room was nice with good facilities, but the furnishings were getting a little tired (even the bath was cracked). We only ate lunch there - pizza's by the pool, and these were very good by Cuban standards.

The pool - this alone is worth staying there for. It's up on the roof
with views over Havana, it was amazing to lie up there and survey the view, sipping a cocktail.

The hotel is right in the middle of old Havana, you can walk to just about everything within 5-10 mins, including tourist hot spots like El Floridita. For food, I would recommend the Italian just across the
road from the hotel, they do fantastic food at very reasonable prices.

Veggies beware - after 7 days of limited options in Guardalavaca we went to a veggie restaurant on the edge of town, they ripped us off there and the toilets were undescribable - only the mens toilets were
open, but obviously didn't flush, and the taps didn't work....
Generally a lovely hotel. And again, our The Holiday Place rep was lovely and informative. The overall holiday was excellent value for money. Although I doubt I'll go back to Cuba, I'll definitely book with THP again.

  • Liked — The pool
  • Disliked — It wasn't 5* standard
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay March 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since November 17, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
May 10, 2007
Dear Tripadvisor user and reviewer,

Thank you for your comments and pls allow me to answer. I am not going to argue about how many stars we should have. For me, good service and quality and standard of the product is the most important thing. The star category only gives you and indication of what to expect. (and it helps me to establish my rates..:>). Once again I would like to point out that if any comments whatsoever, the mentioning of the roomnumber would be very much appreciated.
You mention that the room was a little tired and that the bathtub was cracked. I think I mentioned this before, but 2 years ago we started a project in which all rooms will be completely refurbished. This takes time as you might understand, but we plan to complete this project by the end of this year. Indeed some bathtubs have little cracks, and we try to paint those cracks with a special product. (It seems that some guests have difficulties in holding the shower in their hands). As you can imagine, it is practically impossible to change a baththub just for one small crack. But anyhow it is planned to change the bathtubs by the time we open our annex, which will be approx. by the end of this year. Making use of the construction, it will be a bit more easier to obtain the new bathtubs.

Thank you once again for your comments and I trust my answer satisfies you.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
sales@nh-hoteles.cu

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
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NH Parque Central Also Known As

Address: Neptuno, esquina Prado y Zulueta, Havana, Cuba