We stayed here 3 times during our 10 days in Cuba. We had 2 rooms for 6 adults and 2 children. Our first stay was horrible. We were in room 527 and the window was broken and housekeeping took 3 hours to bring us an extra bed for our 4 yr old son. The room was old and it was not clean. We found old candies under our bed from the previous occupants. Then we travelled to Vinales and came back and had room 515 which had a great view of the park and the room was clean. And then we went to Trinidad and back and had room 708 which was fine also. If you need help with cars or anything, the concierge is great - especially Leonardo and Alfredo who both helped us out time and time again. The thing we really discovered about Cuba in general is the people are really what make the country fantastic. The country itself is old and decaying but the people are very nice and friendly and full of life.

Stayed in the Parque Central 5 nights at the start of our holiday then 1 night 3 weeks later before our return home. Very nice hotel no complaints , no problems only praise for all the staff in the hotel. Perfectly placed in the middle of the old town in Havana (talked to people in the beach hotels and they said they were too far out). Very clean, nice big rooms and breakfast in the morning couldn't be bettered. Rate of exchange in the hotel was as good as anywhere ,not worth trawling the streets for banks offering a better rate of exchange. Roof bar and pool excellant and nice place to relax before going at for the night. Highly recommended.

We stayed at the Parque Centrale over the Easter long weekend after having it recommended by a few people as "the best hotel in Cuba". Now this may in fact be true (we don't know, as this was our first time there), but it certainly isn't a luxury hotel by any stretch of the imagination.

Of course, you have to take into account the fact that we're talking about a country which is very poor and which is still the subject of trade sanctions with the US. However, given the price (which isn't cheap compared with the cost of living in Cuba), we were a little disappointed by the standard of our room. The bed, whilst large, was the most uncomfortable hotel bed we've ever slept in - I'm surprised no other travellers have mentioned it, but our mattress was like a rock! (and we confirmed this with a couple of other guests staying there at the same time). The bathroom was not particularly clean and we had problems with the toilet not having been cleaned on arrival, and not flushing properly during our stay. Oh, and of course, the view through our window into a massive construction site was not exactly a bonus...

There were a number of positives though - the roof-top pool and bar was very nice, the buffet breakfast each morning was fantastic and we found the concierge to be very helpful in planning some activities. There were some problems with the foreign exchange facilities, but I understand this is not unusual in Cuba.

In summary, a great location and good general facilities, but the quality of the standard rooms leaves a little to be desired.

I can agree with the majority of the content in the positive reviews given by guests. It is a fantastic hotel - good food for Cuba, very clean, very comfortable, internet access etc. However a word of caution to watch your personal belongings. I had a watch of sentimental value and toiletries stolen which i believe could have been taken by staff. The key card never worked properly on my room and i spent hours asking nicely and waiting patiently for it to be fixed again and again. I did encounter the laissez - faire attitude you read about of two the reception staff and one of the chambermaids.
I was interviewed by security who said they would investigate and let me know if they found out who did it but after a couple of months all i got was a sarky letter telling me the contents of the rubbish bin in my room after i checked out!
In the end i left the hotel after 3 days and moved to a casa particular, which was fantastic and a fifth of the price.