We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in NH Parque Central and Havana?

We'll send you updates with the latest deals, reviews and articles for NH Parque Central and Havana each week.

  • Save NH Parque Central
  • E-mail this page
BOOK NOW!

NH Parque Central: Traveler Reviews


NH Parque Central
Neptuno, esquina Prado y Zulueta, Havana, Cuba
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to Havana

Traveler Reviews

94% Recommend
4.5 of 5 stars 447 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (447)
[ Date ] [ Rating ]
A lovely hotel that could be anywhere

NH Parque Central

Save Review
4 of 5 stars
EnthusiasticTourist 2 contributions
Peterborough, Ontario, Canada
Mar 10, 2007
5/5 found this review helpful

We spent 5 nights at the nH Parque Central. We agree with much of what others have written, but there were a couple of things that we wanted to add. The rooms are lovely, although without any ambiance or local "flavour". The bathtubs are extremely narrow, and for those people who are wider than average, a bath in these tubs would be uncomfortable if not impossible! However, the separate shower is very accommodating! The bathrobes were a nice extra. Our room was kept well, and we received chocolates on our pillows and a lovely note from our maid when we left her a gift. The service at the breakfast buffet was pleasant enough, but often inattentive. We were concerned to notice that the cutlery and dishes on the tables were sometimes not completely replaced after guests left (there was no way for the person setting the table to know for sure if this cutlery had been used or otherwise dirtied by the previous customer). Service at the lobby bar was slow, particularly when ordering food. The 3 lobby elevators were often slow and one was regularly out of service, making a walk to our room on the 4th floor a much quicker option. Two hints for pool-users: 1. take any elevator to the 8th floor, climb up the 4 or 5 steps to the 9th floor and you'll be at the pool much faster than waiting for the single elevator that goes to the 9th floor; 2. take your room towel and/or robe to the pool as they are frequently out of pool towels.

  • Date of stay February 2007
  • Member since March 10, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Mar 22, 2007
Havana, March 22nd, 2007

Dear Trip Advisor user and reviewer,

Thank you for the time and effort you took to post your review. Although you rated us as 4 out of 5, (thank you for that), pls allow me to answer to your less positive comments:

1. Service at breakfast was pleasant but inattentive:

Well, I am pleased to hear that you found the service pleasant and I do understand your qualification as to inattentive. Pls see one of my responses to previous reviews re. the service at breakfast. Meanwhile, once again, I have brought this to the attention of our food and beverage manager, so it has our constant attention.

2. Slow service in the lobby bar:

What can I say? Indeed I have to admit that sometimes the response time gives room for improvement. This issue has been mentioned in previous reviews as well, but it is something which from time to time keeps haunting me. I know I have said this before and it sounds cliche, but trust me, this also has our constant attention. Nevertheless it isn't a daily and / or common issue and we are still referring to isolated incidents.

3. Bathtubs are narrow:

Yep...you are right. Just out of curiousity I checked this with our head of maintenance, who was involved already during the construction of the hotel and funny enough though, the measures of our bathtubs are according to the international hotel standards. Maybe those international hotel standards should be revised? Meanwhile, pls use the separate shower....

4. Elevators:

Indeed we have a problem with one of our elevators. Please do believe me when I tell you that we are constantly working on this and without trying to justify, it is an issue of our provider. It seems that one of the computer circuits has to be replaced, but our provider, untill today, has not been able to provide one. So meanwhile we have to live with this situation and reset the system every time in order to have it functioning correct. I do hope that by next month this problem will be solved.

5. Lack of pool towels:

Indeed we had a small hick-up there and we lived a moment in which we hadn't enough pool towels available. Meanwhile I learned that last week an order has been placed to buy addtional pool-towels. So consider this issue solved.

6. The hotel could be anywhere:

Might be, but boy, am I glad that we are in Havana!

Thanking you once again for your observations,

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $142 (year-round)
Great Place!

NH Parque Central

Save Review
5 of 5 stars
BeautifulBC-7 7 contributions
BC
Mar 8, 2007 | Trip type: Couples
4/4 found this review helpful

We just returned from Cuba and stayed our first three nights at NH Parque. We were with another couple and all of us found that the hotel was wonderful. The rooms were very clean and well decorated. The staff was very helpful and pleasant. We do not have any negative things to say about this hotel. We had read that it did not have a cuban feel, but I disagree. Besides, you get the cuban feel after being out all day in the streets of Havana. It was nice to come back to a place that felt just a little like home. We travelled to Vinales and Trinidad and got enough of the real cuba to know that NH was a great place to return to. The pool is spectacular and the staff was more than attentive. The food in the buffet was probably the best we had in Cuba. I would definately recommend and also return to this hotel in a heartbeat.
Patti and Norm Lea
British Columbia Canada

  • Liked — Cleanliness, location, staff
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $142 (year-round)
Not much Cuban about it

NH Parque Central

Save Review
2 of 5 stars
L0nd0n-calling 1 contribution
UK
Mar 2, 2007 | Trip type: Business, Solo travel
11/19 found this review helpful

Stayed here in February. Hotel is nothing special and lacks authenticy, nothing Cuban about it, you might as well be in London. Had problems when paying as receptionist did not speak sufficient english and tried to apply wrong rates. Not sure if this is regular, but also had problems with drunken Russians (at 1 pm in afternoon) bothering other guests. Appears to be overrated.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since March 02, 2007
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Mar 13, 2007
Havana, March 13th, 2007

Dear Trip Advisor reviewer and user,

Thank you for posting your comments and your opinion re. the hotel. Unfortunately there is not much I can say, taking into account that your observations are rather subjective instead of objective.

All our staff speaks english and ofcourse some speak english better than other, but I don't think this is something to complain about.

Trying to apply the wrong rate is impossible, since our system does not permit this. Trust me on that one. I think there might have been a misunderstanding maybe due to the language barrier?

Drunken Russians at 1 pm in the lobby: It goes without saying that I can not be held responsable for the behaviour of other guests, but rest assured that we are very well aware of the Russian culture. We are keeping a close eye on this and will react whenever necessary, but hospitality (for everybody), is our business. However, being Russia only the 8th nationality in our hotel, I would consider your observation as an isolated incident. Really sorry you felt not comfortable.

The hotel appears to be overrated: What can I say? This is your personal opinion and everybody has a different taste. However, reading all the previous reviews and our current position in Trip Advisor, (which by the way shows that we went from number 1 to number 2...- have to work on that one -) I don't share this opinion.

Apparently, reading your review, something has happened during your stay in Cuba, which made you leave with this opinion. Really sorry you didn't contacted the management during your stay. Maybe we could have done something to change your opinion?

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $142 (year-round)
Very good hotel

NH Parque Central

Save Review
5 of 5 stars
SLR&SLR 26 contributions
Herts, ENGLAND
Mar 1, 2007 | Trip type: Couples
5/5 found this review helpful

We have just come back from a 3-night stay at the NH Parque Central. The location is fantastic and the hotel is of very high standard. The staff in the lobby bar and the Mediterranean restaurant are good, however not always very friendly or smiley. If you go to the Parque Central after staying in Varadero or Guardalavaca, it might seem a bit of a shock.

The view from the rooftop is fantastic and the staff at the grill restaurant are really nice and friendly.

Breakfast is also very good, however avoid going down at 8am as it can be difficult to get a table. Go earlier or later.

The location is also ideal, a few minutes away from old Havana, right across the capitol and behind the Revolution Square.
I would recommend this hotel for a short stay in Havana!

  • Liked — location
  • Disliked — lack of tables at breakfast!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 24, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Mar 13, 2007
Havana, march 13th, 2007

Dear Tripadvisor reviewer and users,

Thank you very much for posting your review. I really thank you for your rating of 5 out of 5 and I totally accept your less positive comment re. the busy period at breakfast. Not to justify anything, but I feel I owe you, and all other reviewers who pointed this out, an explanation.

The breakfast restaurant has 190 seats. The hotel has 278 rooms and our room occupancy is an average of 1.56 person per occupied room. A simple calculation shows us that if the hotel is fully booked, you will have an average of 400 persons attending breakfast, in a restaurant which has 190 seats. Hence the complication. What happens if we have large incentive groups in the hotel, is that everybody comes down for breakfast at the same time, because they all have to leave together for their day-programm at the same time.! Thus the restaurant gets crowded. Adding to that we have different table settings: There are tables for 2 persons, for 4 persons and larger tables for 6 persons and up to 8 persons. So if somebody is alone for breakfast, an individual traveller, and takes a table of 2 persons, then I already have 1 seat less to use, since you are not going to share your table with a complete stranger.

Pls note that we are fully aware of this situation and we are doing our utmost to limit this inconvenience to a maximum.

And pls believe me when I tell you that this only happens when the hotel is fully booked. On the majority of the days, there is absolutely no problem at all.

I trust this answers your observation re. breakfast.

As far as the friendliness of the staff is concerned: I think you are very right when you say that if you just came back from a beach hotel, you might get this impression. We always learn our staff that they have to be friendly and polite, but that they always have to maintain their distance in order not to invade the privacy of our guests. So you won't find staff addressing themselves to you by your first name for example, that's true. But I don't think they are unfriendly.

Anyhow, really hope this answers your observations and we hope to welcome you again during your next visit.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $142 (year-round)
Excellent!

NH Parque Central

Save Review
5 of 5 stars
travelbug77179 1 contribution
Bedford, UK
Feb 19, 2007
12/12 found this review helpful

I stayed at the Parque Central, with my sister, for 3 nights in December 2006. We we're so impressed that we arranged to come back from Varadero a day early so that we could spend our final night in Cuba at the Parque Central.

The rooms are clean and spacious, if you can request a front facing room as the views are breathtaking. The housekeeping staff are very thorough so the rooms and bathrooms are kept spotless.

The breakfast was amazing and we were spoilt for choice. We didnt get to eat at the other restaurants as we didnt get time.

The views from the roof top pool are amazing and it is definately one of the hotels' best features. Another is the location, most of the local sights are within walking distance.

The staff were always smiling and happy to help, especially Lazarro on the door.

I have read on other reviews that some people mentioned security issues with leaving their luggage stored at the hotel, but we had no issues with leaving our luggage there.

I would highly recommend this hotel; my sister and I will be returning there on our next trip to Cuba

  • Liked — Everything
  • Disliked — Leaving
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2006
  • Visit was for Hobbies / interest / culture
  • Traveled with Other
  • Age group 18-24
  • Member since February 19, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $142 (year-round)
Travelers Who Viewed This Property Also Viewed
*Average price
Write Your Own Hotel Review
Been to NH Parque Central? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own NH Parque Central?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

NH Parque Central Also Known As

Address: Neptuno, esquina Prado y Zulueta, Havana, Cuba