I spent more than a week with my girlfriend in this fantastic hotel. English speaking staff, nice choice of meals, good variety of food for breakfast (we especially enjoyed the champagne for breakfast) and little but clean pool on the roof. Rooms are spatious, very clean, bathroom is big with bathtub and shower separated. We did not experience any problem with security, as other reviewers reported. There is a safe depost box in room, and nothing was missling. Drinks are great, but there comes only one little complaint we have. Mojitos (cocktail) were not allways perfect. Someteims they were too sour, sometimes too sweet, sometimes too weak in rum. But this is the only, little complaint.

We stayed at this fantastic hotel for 2 nights before continuing on to Varadero.
Our party consisted of four adults and four children.

We arrived very late at night and were all exhausted after the long journey. Unfortunately, despite our travel agents placing very specific requests a year in advance, our request to have rooms next door to each other (so we could keep an eye on the children) was completely ignored and it took over an hour to sort out a compromise. We received no apology a smile or even a drink from the receptionist who was VERY slow and laid back about the whole thing!

The hotel itself was beautiful and had a fantastic location and swimming pool. The rooms were clean and spacious and provided everything we needed as a base to explore this amazing city.

Sadly the food at the evening restaurant was terrible and the service very slow although the restaurant manager was excellent and kept us informed about the delay.

The breakfast was chaotic but there was a huge choice of food and everyone seemed happy.

The biggest disappointment of the stay was that my husband and I had a substantial amount of money taken from our safe in our room. The hotel responded very quickly and we were interviewed by the Hotel Manager and Head of Security. Our holiday rep in Havana also informed our rep in Varadero and everyone took this very seriously and professionally.

Unfortunately, we have never received a reply from the hotel (who were going to write to us with an update) despite making a note of our home address and email address.

We decided not to post this review too quickly (knowing how long things take in Cuba!) and we have not chased up the complaint ourselves as it would achieve nothing. We know the money was missing and sadly, nothing can be proved or otherwise but we recommend that if you do stay at this hotel, lock your valuables in your suitcases.

I would once again like to reiterate that this is a beautiful hotel in a fabulous location and a great place to explore Havana from. If we went to Havana again, we would definately stay there again despite the negatives.

I do however believe that if people take the time to research their holiday on trip advisor that they deserve an honest and unbiased opinion, hence why I have mentioned the good and the bad about the Parque Central.

Myself and my girlfreind spent a week (june 20 - 28) in the hotel. All the staff were very friendly and helpful. And despite the lack of manners from the people staying in the hotel, the staff always maintained a great attitude. A fabulous place to stay, we shall definetly go there again. A fabulous country made even better by the fabulous people. If anyone who works in the hotel reads this board then pay attention to this. The staff at the pool bar are the best anywhere in the world. Roberto, Douglas and Oestero (i do not think i spellled his name correctly) are the best staff any hotel anywhere could ever have. Thank you for such a nice time. I do not think my holiday would have been as enjoyable had i not had the chance to stay in your hotel.

We recently stayed at the Parque Central for a total of 4 nights at the start and end of a fortnight’s holiday in Cuba. We echo the many positive comments about the hotel’s fantastic location and rooftop terrace, but feel obliged to post a review based on the events surrounding the theft of a mobile phone from our room. The incident clouded our holiday and left us significantly out of pocket. We have travelled widely and never experienced anything like the abysmal attitude and lack of customer service taken both by the local management of the hotel and by their head office in Madrid when we attempted to follow this up.

Should you wish to take advantage of the facilities, location and generally high quality service that this hotel provides, then be extremely watchful of your possessions, particularly on the day you are checking out. Even if you notice that items are missing before you leave Cuba and have time to report them, the hotel management will not be at all helpful. As with previous negative reviews that have been posted, they will probably try to discredit this account, but remember that we have nothing to gain from writing this review - we just want to warn other people so they can avoid our experience, as we have exhausted all avenues to resolve this matter.

You will see that several other reviewers in this thread have commented about money going missing from their safes earlier this year so we kept everything of value in our locked suitcase instead. On the morning before we travelled to our second hotel, we locked our room and went out for 45 minutes. We left a mobile phone packed and hidden deep in a rucksack, impossible for a pickpocket to find, so it would be accessible in transit - this was the only time that we left our baggage unsupervised. When we arrived at our destination, we unpacked the rucksack to find the phone was missing. We checked with our phone company to find that the phone had been used by someone other than us to call several Havana numbers earlier that day, so this showed that someone had to have taken possession of the phone while we were at the hotel. As we were in Guardalavaca and only due to return to Havana briefly before coming home, we did as our tour rep recommended and contacted the hotel to get them to investigate as it would be impossible to lodge the theft with the police in the time available.

On our return to the hotel, we spent 2 hours of the final morning of our holiday meeting with the hotel management. This was a frustrating experience as they first tried to discredit our account and then, having disclosed that the room lock record showed that a member of staff had been in our room during the time in question, said that it was impossible that the person could have taken the phone as they had denied it and never been caught stealing before! We demanded reasonable compensation as we knew our travel insurance would not cover theft from a locked room. The hotel manager told us that they would put a claim to their insurers - we had no option but to take him at his word as we had to catch our flight home.

Once home we e-mailed the hotel with details of our claim and provided proof of the numbers called on the phone after its theft, so they could try to link these to their staff. However the hotel refused to investigate further and the promised insurer’s investigation never materialised. The manager wrote: “After going through the entire file… we have now arrived to a point where it is your word against ours. So with this letter, our investigation has come to an end”.

We then complained direct to NH Hotels head office, but they have failed to reply to any of our correspondence. We’ll let you draw your own conclusions on their concept of ‘customer care’!