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NH Parque Central: Traveler Reviews


NH Parque Central
Neptuno, esquina Prado y Zulueta, Havana, Cuba
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Traveler Reviews

94% Recommend
4.5 of 5 stars 446 reviews
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The only place to stay in Havana ....

NH Parque Central

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5 of 5 stars
A TripAdvisor Member
Feb 13, 2006
17/18 found this review helpful

Our family just returned from a 5-day visit to Havana. We stayed at the Parque Central where we had an absolutely perfect stay. This was our 1st visit to Havana but our 2nd to Cuba (if you consider Veradaro to be Cuba).

We picked this hotel based on a number of criteria such as: 1) the many positive reviews, 2) the location, 3) the work of Maurits Looijenabd and his staff.

From the moment we arrived, we had excellent service from all of their staff (doorman, front desk, bellman, concierge). We had one of the best rooms (I think) in the hotel, with a huge balcony looking directly over Parque Central and The Capitolio. Everything with the room was perfect (the shower, the size, the cleaniness, etc).

The first thing we did was book our dinner reservations with the concierge (which is a must for some of the better restaurants in Havana) and it was done quickly and perfectly. La Guarita is a MUST visit. Even though El Patio is a very typical tourist restaurant, we enjoyed eating there twice and actually took 2 Cuban sandwiches with us on the plane ride home. As mentioned in many reviews, the food quality is good but not exceptional.

We had drinks, cigars, and food in the lobby each afternoon and we found no problem whatsoever with the service. After all, most people here are on holidays so I can't imagine what your hurry is, even if the service is not immediate. We were always served promptly and professionally.

The location is perfect for walking to Old Havana, the Malecon, and many historical sites. The horse carriage ride is highly recommended (we did it 3 times)as the guide usually speaks good english and is very informative. We did hire a 4-hour private car tour which we didn't enjoy. You can't appreciate Havana from inside a car. In fact, we only lasted 2 hours before we told the guide to take us back to the hotel.

We did visit a number of the area hotels and we were quite impressed with the lobby's of them all but I don't think their overall quality can match that of the Parque Central.

We have plans to re-vist Havana and will stay again at the Parque Central. Havana is quite a fabulous place and deserves another visit.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2006
  • Member since January 13, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of sales and Marketing
(Management representative)
Feb 14, 2006
Havana, February 14th, 2006

Dear Trip Advisor Reviewer and User,

Well...what more can I say? I am flattered by your review and once in a while, one does need some real positive feedback, which can be considered as a reward for the entire team of the hotel.

Thanks very much and I am pleased that you've enjoyed your stay. We hope to welcome you back in the near future.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Another NH Hotel that lives up to expectations

NH Parque Central

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5 of 5 stars
jp7541 13 contributions
London, UK
Feb 13, 2006
11/11 found this review helpful

Well I think its all been said before so here is a brief summary from me:

Staff are friendly and helpful. Rooms are clean and well equiped. Location is central.

Facilities are fantastic. The rooftop pool is an oasis in a city like Havana. Views are amazing.

Breakfasts are delicious and full of variety.

Only gripe would be with the not-so-helpful tourist agency they have in their lobby area, but i suspect this is not down to the hotel but the chain that lease the space.

Will definitely use this hotel again on my next visit to Havana.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay January 2006
  • Member since November 04, 2005
  • I recommend this hotel for An amazing honeymoon, Families with young children, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Feb 14, 2006
Havana, february 14th, 2006

Dear Trip Advisor User and Reviewer,

Thank you soo much for your positive comments. However,(there always seems to be a however), I saw that you were not quite happy with the service provided by the travel agency in the lobby.

Indeed, (and you are a sharp observer), the travel agency does not belong to the hotel. But..we do insist that the service they provide to our guests is up to a 5 star level. At the end, guests don't have to know that the travel agency is not ours. As long as it is a service which is provided on our premisses, we as hotel management have to make sure it lives up to each and everyones expectations.

We will address this matter in our next meeting with the responsable management of the travel agency and I would like to thank you for your observation.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Warning safety deposit boxes

NH Parque Central

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4 of 5 stars
A TripAdvisor Member
Feb 8, 2006
31/31 found this review helpful

I stayed at this hotel January 15 - 16 - 17, 2006. Got a good deal from venere I would give
this hotel a 4 star and that's about as high as you will get in all of Cuba. Good location Old
Havana, food excellent, the breakfast was great buffet style ( I did not see one fly ) as well as all
the normal breakfast food one would expect in a 4 star hotel they also had items such as Atlantic
smoke salmon, thinly sliced aged Prosciutto Ham and the fresh baked rolls daily, best I’ve had
anywhere, I am impressed. The staff very friendly. - One big problem and a warning for all
travelers. The day before leaving I returned to my room to find that my room safety deposit box (
which is a key code entry ) had been opened and two $50 bills removed. My passport and the
rest of my cash was OK just 2 large bills missing.. When I returned to my room the clue to
check my cash was the fact that my cloths had been removed from the top of my safety deposit
box and the cover plate from the hotel’s mechanical pass key was removed. Made me wonder if
this was a “one off” or does it happen on a regular basis. My hotel door was a electronic card
entry and the hotel security was able to tell who had entered the room and what time, however,
on check out I had a good look at the door and found it too had a hotel mechanical pass key
entry. I spoke to the hotel management and they were very concerned, but they could not
compensate me for my missing cash. I wonder does this happen in other hotels as well, I would
be interested to know if other guests had similar experiences.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay January 2006
  • Member since July 07, 2005
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Feb 14, 2006
Havana, February 14th, 2006

Dear Trip Advisor Reviewer and Users,

Thank you very much for your comment. Needless to say that I have to react to the safety deposit box incident to clear things up. Indeed you spoke to our manager on duty, as stated in our duty report of January 17th,at 19.30 hrs. Our immediate investigation learned us that there was no sign of any violation of your safety deposit box, nor did the reading of your room door-lock, showed any irregularities. The next morning you also had a meeting with our security manager in which you stated that the supposed incident must have taken place on the 17th, in the afternoon-evening hours. However, reading the lock of your room door, the only entrances which took place in the previous mentioned time-lap, where those of yourself. We also checked your safety deposit box, and no irregularities where found. The safe deposit box was functioning correctly. Besides that, if your safe would have been manipulated, there is no way you would have been able to open your safe with your security code, because your code would have been automatically deleted.
The cover plate is a small piece which covers the mechanical lock and sometimes comes out by itself, so nothing strange about that. It certainly doesn’t mean that your safe has been manipulated.
Hence, we came to the conclusion, that there was no proof of any money being taken out of your safety deposit box and together with you, we considered this issue as closed.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Fantastic views from rooftop

NH Parque Central

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4 of 5 stars
A TripAdvisor Member
Wirral, Merseyside
Feb 1, 2006
12/12 found this review helpful

We had a great time at this hotel. We stayed here two nights then went to Melia Cayo Coco for 9 nights and back here for a further two nights.

The pool area was great. I loved that it was on the roof. The views from up there are amazing.

The facilities are all nice and clean.

Rooms are great. We upgraded the scond time to a junior suite and it was huge!! The bed was huge!!

I realy liked this hotel and I felt posh staying here.

Food was nice. We were tired both times we stayed so we ended up getting room service a few times and this was very nice too.

The location of the hotel is excellent.

We went to Tropicana and had a fantastic evening. Very glitzy and glam!!

We also went on a horse and carriage ride around Havana and Old Havana. Whilst out try the cocktail Guarapa (i think) it knocks you out!!!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2005
  • Member since February 01, 2006
  • I recommend this hotel for Young singles, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $142 (year-round)
a safe choice

NH Parque Central

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4 of 5 stars
nmcc 12 contributions
london
Jan 30, 2006
10/10 found this review helpful

Stayed here for a week in early January. The hotel is a safe choice and is not too large as opposed to some of the Melia hotels.
it is superbly well placed and as everywhere in cuba the staff were friendly and helpful, although regular tipping of a peso does improve service even further.
The rooms are comfortable and in reality it is a good 4 star but not 5 star hotel.
as with everywhere in cuba it is not worthwhile chasing the gourmet food, it does not exist. we tried the silver service restaurant but in reality the bar snacks are just as good and much cheaper. Dont bother with the better restaurants in havana, they try hard but some-how mess up every time.
the pool in the roof is very good but fills up after lunch. As I see that the general manager monitors this site i would just ask him to replace the loungers which are seriously past sell-by date.
The range of choices in havana is limited, although one or two of the newer boutique hotels in old havana looked interesting and on balance i would say that the parque is a good choice if you wish to be comfortable and central if a bit antiseptic in its design

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay January 2006
  • Member since March 08, 2005
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Feb 6, 2006
Havana, february 6th, 2006

Dear Trip Advisor Reviewer and users,

Thanks for your comments. And yes, I am monitoring this site on an almost daily basis.

You are absolutely right about the sun-beds at the pool. They really are in need of replacement and I am pleased to inform you that the order has been placed. However, things take some time here, so please bare with me. Soon there will be new sunbeds at the pool. Thanks for pointing this out anyway!

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $142 (year-round)
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NH Parque Central Also Known As

Address: Neptuno, esquina Prado y Zulueta, Havana, Cuba