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NH Parque Central: Traveler Reviews


NH Parque Central
Neptuno, esquina Prado y Zulueta, Havana, Cuba
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Traveler Reviews

94% Recommend
4.5 of 5 stars 447 reviews
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Excellent hotel in Havana

NH Parque Central

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5 of 5 stars
MaggieJ 23 contributions
Suffolk, England
Oct 30, 2005
11/11 found this review helpful

Rooms are modern, clean and spacious with comfortable beds, TV and air conditioning. Bathrooms are large with bath, separate roomy shower and lots of hot water. Housekeeping are very helpful and are quick to deliver extra towels and a selection of pillows. In fact all of the employees were friendly and helpful.
Excellent and substantial breakfast buffet served until 10am, 11 at weekends. This is kept well stocked throughout breakfast with fresh tropical fruit, cereals, cooked food, ham, cheese, fresh bread, desserts, coffee etc.
Ate at El Paseo restaurant in the hotel and could not fault the food or service. I ate out in Havana the rest of the time and enjoyed all of the meals I had in Cuba, no complaints at all - much better quality than many capital cities.
Some of the other hotels are lovely old historic buildings - to visit. NH Parque Central is a comfortable haven where everything worked - air conditioning, hot water, lifts, even when the rest of Havana seemed to be suffering from power outages... such as during Wilma. It is well designed, in keeping with other buildings in the area. There is a bar and pool on the roof with a view of Havana and a lovely cool breeze.
There weren't any Parque view or atrium rooms available as our tour operators request had not got through, so unfortunately ended up at the back of the hotel overlooking the building works, but the room itself was still excellent.
Very convenient location at the edge of the old town and 15 minute walk down to the sea. Over the road there is a good pizza and pasta restaurant - A Prado y Neptuno and a shop selling water. Stayed in Havana for 8 nights and I am very glad I read the reviews first and selected this hotel.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2005
  • Member since March 26, 2005
  • I recommend this hotel for Young singles, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
A lovely hotel

NH Parque Central

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4 of 5 stars
A TripAdvisor Member
Kent, England
Oct 27, 2005
6/6 found this review helpful

Have just returned home after an extended holiday in Cuba (Extended by 24 hours due to hurricane Wilma). Stayed at the Parque Central for 7 nights and then onto the Tryp Peninsula at Veradero. We found the Parque Central to be an excellent hotel, our room was very comfortable and the housekeeping was good. The staff were very friendly and made huge efforts to speak to us in English. The food was a little tedious, but we hadn't expected high cuisine, and so were not disappointed.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2005
  • Member since October 27, 2005
  • I recommend this hotel for Older travelers, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Nov 19, 2005
Havana, November 19th, 2005

Dear Trip Advisor Reviewer and users,

Thanks very much for your positive comments posted in your review.

Concerning the food being a bit tedious...(Sorry, I had to look up the word, because I was unawere of its meaning). OK, whenever reviewers refer to the quality or variety of food, I tend to think that this is quite subjective. So many different people, so many different tastes.

Anyhow, tedious means " with little variety". I have taken your comment up with our Food and Beverage dept. and we definitely take it into consideration and if necessary, implement improvements.

Once again, thanks for your comments.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing


This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Great Hotel for Cuba

NH Parque Central

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3 of 5 stars
Ewok 7 contributions
London
Oct 12, 2005
12/18 found this review helpful

I stayed at the Parque Central in May 2005 for six nights with my boyfriend.

Positives:
- Great location (adjacent to the old town)
- Heated swimming pool on the rooftop with great views
- Friendly housekeeping
- Stunning building
- Large bedrooms

Negatives:
- Service is slow in the hotel bar (you are better off going up to the bar to order your drink rather than wait for table service)
- The food is poor quality (but bear in mind that the food in Cuba is generally bad).

Overall, we had a fantastic stay in the Parque Central. I would suggest it is a 4* hotel though (possibly 3.5). I have stayed in many 5* hotels around the world and the Parque Central is definitely not top tier. However, by Cuban standards it is great. Given time, I think the hotel will eventually get there.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2005
  • Member since May 03, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Nov 6, 2005
Havana, November 6th, 2005

Dear Trip Advisor Reviewers and Readers,

I was out on holidays, thus the delay in answering this review.

First of all, for all you readers and users paying attention, this comment refers to a stay in May 2005, so already almost 6 months ago. The issue of the lobby bar has long been addressed to as you can see in previous reviews. So no comments on this one.

Re, the poor food issue and generalizing this for the rest of Cuba as well, I can only say that this is a rather subjective opinion. The standard and quality of food at the NH Parque Central, is one of the best in Havana. I don´t say this because I represent the management of the hotel, but as a foreigner living here in Cuba, you might trust me on this one.

And I certainly do not agree that food is poor overall in Cuba. Havana has lot´s of places where you can have a delicious meal, taking into account the price-quality relation. Just see and check other reviews on this site or join the forum.

But then again, everybody has it´s own taste and maybe Cuba is just not yours?

Nevertheless I urge all of you reviewers not to wait 6 months in posting your comments. This makes it extremely hard for me to answer after such a long time.

But keep posting your reviews and I will do my utmost to give everybody an objective answer, since everybody is entitled to one.

Hospitable regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
NH Parque Central - Lovely hotel but service not 5 Star

NH Parque Central

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4 of 5 stars
A TripAdvisor Member
Sep 23, 2005
11/13 found this review helpful

Having spent a week in the Sandal Princessa Del Mar in Varadero, at the end of August, we were excited if not a bit sad to be leaving for Havana.

We found the Parque Central to be a clean nice centrally located hotel with lovely breakfast and snacks on the Roof Pool Bar (with fabulous views of the city). We didn't try either of the restaurants in the evenings as we preferred to wander about and find our own restaurants in Havana.

We did however eat in the Lobby Bar on a couple of occassions and although the food was by and large of a reasonable quality the service was quite bad especially from the female waiting staff. This was a big shock after Varadero and the 5 star service we received there. There was rudeness here that we had not encountered in Cuba previously.

Having stayed in many 5 star hotels throuhout the world I would give this hotel an overall rating of 4 or 4.5 stars.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Sep 26, 2005
Havana, september 26th, 2005

Dear Trip Advisor reviewer,

Thanks very much for your comments. Although it's a shame to read this comment after you leaving the hotel, I have been wondering what could have caused your impression re. our female waiting staff.

Since I don't have any exact details, it is hard for me to give you a satisfying response.

Please feel free to let me know what exactly happened, so I can answer more exactly.

The only thing I can think of is that you state that you have just been in Varadero before.

The NH Parque Central is a city hotel and therefor the ambience is quite different from an all inclusive resort. We train our staff to always maintain their distance and to respect the privacy of our guests.

Maybe this distance might have caused you the impression that our female staff is "rude".

But then, once again, I don't have any details.

Nevertheless, rest assured that we will discuss your comment in our next meeting.

And to all future guests: Please, please...if you have a certain experience or a complaint, do not wait untill you are home. Just inform us immediately. Our guest relation officer will be more than happy to take away your discontent and to make your stay a pleasant one.

Hospitable Regards,
NH Parque Central
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
EXCELLENT HOTEL AND LOCATION FOR HAVANA

NH Parque Central

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5 of 5 stars
A TripAdvisor Member
Lancashire, England
Sep 21, 2005
10/10 found this review helpful

Parque Central Hotel -Very clean, excellent service. fabulous room, we were given a SUITE with lounge and TWO sinks in the bathroom, swimming pool on the roof which was more than welcome considering the heat and humidity. We booked a two centre holiday with 3 days in Havana and 11 days in Varadero at Breezes Varadero, another excellent hotel and facilities.

Dont take US dollars!! Exchange rate is extortionate at hotels 10/12% everytime you changed them and paying by credit card is also a disadvantage as you will be charged extra 1 or 2% on top of your cost.

We took two trips whilst in Havana, a city tour of both old and new which included cigar factory tour and the best was a trip to Vinales Valley-definitely worth while, breathtaking views and you get to see a lot of countryside and villages.

We couldn't wait to get to Varadero and we were not disappointed with the location or the hotel. All inclusive absolutely recommended. White sandy beaches, safe and warm swimming-although we did spot a jellyfish a couple of days. We booked two trips - one to see the dolphin show and then swim with them-fantastic and the other trip to the swamp in the South
which included a boat trip across their largest lake to see the crocodiles.

Flew with Virgin paid extra for Super Economy definitely worth the money
but the flight coming back to Gatwick was exhausting thro the night arriving back in Gatwick at 6.30am-so you gain going out 5hrs but lose coming back-so be warned-take an extra day off to recuperate from the journey.

If you want to know more in details email me at admin@fly360.com
Regards Mandyx

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
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NH Parque Central Also Known As

Address: Neptuno, esquina Prado y Zulueta, Havana, Cuba