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NH Parque Central: Traveler Reviews


NH Parque Central
Neptuno, esquina Prado y Zulueta, Havana, Cuba
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Traveler Reviews

94% Recommend
4.5 of 5 stars 446 reviews
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A Good Hotel

NH Parque Central

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4 of 5 stars
Donny316 1 contribution
Swindon
Sep 12, 2005
5/6 found this review helpful

We stayed at the NH Parque Central for 4 nights over the period 28 Aug - 1 Sep 05. The hotel is conveniently situated in the Old Town area and the main places of interest are within walking distance. The air-conditioned lobby provides welcome relief from the heat and humidity; the air-con in the rooms, which are spacious and modern, is equally welcome. Expect to be approached by the locals as you leave the hotel. Although it can be overbearing, they are very friendly and we did not feel our personal safety was compromised. Soap, pens and pencils are often requested

The food in the hotel was excellent, particularly the breakfast, and the dining room staff are very friendly and helpful. Likewise the bar staff (Alexis in particular) and lobby staff were efficient (the slow service referred to in earlier reviews was not in evidence); however, the Reception staff were not overly helpful in helping with queries. The roof top pool with its stunning view of Havana is worthy of mention.

On a minor point, the hotel is very business orientated with many corporate conferences and we felt that this detracted from the personal touch for holiday makers. To illustrate the point, the hotel staff were advised that we were on honeymoon by the tour operator and by personal email with a request for a parque facing room (away from the building works to the rear). However, this was not acknowledged and we were allocated a rear-facing room. Similarly when we handed in a letter of complaint to the Guest Relations Executive on day one, the courtesy of a reply was not forthcoming before we checked out. My point is not to make a special case for honeymoon couples - but to highlight the poor communication by hotel staff when it comes to customer relations.

That said, overall, we enjoyed our stay at the Parque Central in Havana and, in comparison to the other hotels we visted in the City, we would highly recommend it.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay August 2005
  • Member since April 21, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Sep 20, 2005
Havana, September 20th, 2005

Dear Trip Advisor reviewer, Dear Mr. Don Kennedy,

Thanks very much for your comments posted.

Of course I took immediate action and tried to find out what exactly had happened during your stay.

Pls allow me to comment on your points mentioned, one by one:

1. The locals as you leave the hotel: That's correct and this has our full attention. Taking into account that the area otside the hotel is being considered a public area, the control needs some coordination with the local authorities. However, since last week we have 2 permanent doormen at the entrance of the hotel whom also control the area outside.

2. Reception staff not overly helpful in helping with queries: What can I say: On this point I would very much like to ask all of our future guests, that you give us the benefit of the doubt. Almost all staff at the reception is new and they are still in the middle of their training programm, which ofcourse takes time. However, pls do not forget that we have a concierge-desk as well for any inqueries.

3. Being a business orientated hotel is a minor point: Well, to me it seems a bit of a subjective point of view. Some people like it, some people don't. The fact that we are a city hotel, brings with it that we do get quite some conference groups in the hotel. However, and I don't want to sound defensive or what soever, I personally am not convinced that this would detract our staff when it comes to the personal touch for our (other) guests.

4. Your room request not being honored: Indeed we did commit an error here. I went through the files and indeed the request is there. However, at time of reservation this was not noticed, for which I offer my sincere apologies.

5. Your letter to our Guest Relations: Well...Murphy's Law?? I have your letter right in front of me. It was accepted by our front office manager and placed in the postbox of our guest relations.....but she was on holidays. Apparently there was indeed a serious lack of communication, but adequate measures have been taken to avoid this in the feature.

We did try to contact you after your check-out via the Virgin Holidays Rep, but of course...too late.

Nevertheless Mr Kennedy, many thanks for your candid comments and pls rest assured that we will do our utmost to keep improving.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Havana's No 1

NH Parque Central

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5 of 5 stars
A TripAdvisor Member
DUBLIN
Sep 12, 2005
4/4 found this review helpful

Congratulations on reaching no. 1 again. We stayed there for 4 nights from 31 August 2005 and found it to be excellent. I had been concerned about the service in the Lobby bar having read some of the reviews but the service was excellent and the Hamburger is delicious. The girls serving were pleasant and efficient and we never had to wait for service. I would have no reservations recommending this hotel to anyone.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2005
  • Member since September 12, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Hola Havana

NH Parque Central

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5 of 5 stars
A TripAdvisor Member
Surrey
Sep 9, 2005
7/7 found this review helpful

We originally intended to stay at the Parque Central for two nights, but due to unforseen circumstances (Cubana Airlines!) we ended up spending an additional four nights at this hotel and the staff were great at accomodating and welcoming us back each time.

During my stay i had rooms on the 3rd, 6th and also 7th floor. The rooms were good, I felt the rooms on the higher floors were superior as you got amazing views of Havana and they seemed more light and airy.

One point i should make unfortunately on the Saturday night there was live music in the bulding next door which kept us awake till three in the morning- but this is no fault of the hotel and i don't know wether it happens every weekend.

The hotel is in an amazing location, and the views from the pool on the roof take your breath away i could spend hours watching the hustle and bustle in the streets from the quite sanctuary of the roof.

I was very impressed with the breakfasts- with fresh bread and pastry's we never went hungry. I must also make a special mention of the chef who prepared my eggs to perfection every morning and always had a friendly comment and a smile on his face!

I would also recommend having a cocktail at the lobby bar- where the service is great and the drinks are of a high standard. There was alway live music to keep you entertained.

We ate at the pool bar on one occasion and were particuarly impressed with the burgers, we did not eat at any of the other restaurants so i can not comment.

If i were ever to return to Havana I would definitely return to this hotel.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay September 2005
  • Member since September 09, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
NH Parque Central Lovely Hotel

NH Parque Central

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5 of 5 stars
A TripAdvisor Member
London
Aug 29, 2005
11/11 found this review helpful

Just returned from Cuba, I stayed at the Parque Central for two nights. I arrived around 11pm, check in took around 15 minutes and then we made our way up to our room. The rooms are really spacious and there was a balcony that opened out onto the main road and looked down into Parque Central. I woke up at 7am and took another look outside and the view was breathtaking. Fantastic views over the city and the buildings, i could see the rooftops and into dwellings. Breakfast was very good - huge selection ( I did see a man eating rice and chicken in the morning and thought why? - but hey whatever turns you on). The restaurant was really nice and the staff friendly. The bar and lobby areas were cool and spacious. The rooftop pool and jacuzzi lived up to its expectations and the views were stunning. We took in the city in the mornings and relaxed by the pool in the afternoons. The hotel is very central and as soon as you step out of the door you feel like you are right in the centre of everything, there are taxis outside of all kinds, regular, vintage, horse, bike and some little three wheel bubble taxis too. I throughly enjoyed my stay there and would definitely go back again. I read some critical reviews on this site but I had no need to worry.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay August 2005
  • Member since August 29, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $142 (year-round)
location, location, location

NH Parque Central

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5 of 5 stars
babsiewabsie 4 contributions
london
Aug 23, 2005
16/16 found this review helpful

Location, location, location. The hotel is slap bang in the middle of all you require in Havana. The pool is fantastic with inspiring views over the rooftops. Rooms are large, beds enormous, fab bathroom and all meticulously clean. Staff were all very helpful, polite and friendly. It was a pleasure to stay in a well managed hotel.
Drag yourself out of the huge bed for an equally impressive spread. Please remember they are catering for all tastes from around the world so some food items may appear as an unusual inclusion. The omelettes went down very well with all the guests.
We stayed for a week in Havana and had a wild time exploring the countless museums and salsa bars. For a fantasic nights entertainment head to Bar Monserrate which is the liveliest. It combines free live music, basic food and delicious cocktails and is within crawling distance of the hotel and compared to London prices incredibly inexpensive.
The only thing that I can think of to improve the hotel would be an ATM and internet access. They are within spitting distance of the hotel but in house would be better. I may even be wrong about the above as we couldn't wait to sashay our way around Havana Vieja that we did not exactly inspect every nook and cranny of NH Parque Central.
I miss the unique atmosphere of Havana and most of that bed!

  • Date of stay July 2005
  • Member since May 01, 2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of sales and Marketing
(Management representative)
Aug 30, 2005
Havana, August 30th, 2005

Dear Trip Advisor Reviewer and Trip Advisor users,

Yep, you were absolutely right with your last comment...It seemed you caught the vibrant cuba virus and just enjoyed your time in the city.

The NH Parque Central does have internet service. We provide internet at the business centre and via the interactive TV in the rooms.

And since a few months we are happy to announce that we have an official money exchange office in the hotel, where guests can change money and withdraw money with their creditcard.

Just in case....

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
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NH Parque Central Also Known As

Address: Neptuno, esquina Prado y Zulueta, Havana, Cuba