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NH Parque Central: Traveler Reviews


NH Parque Central
Neptuno, esquina Prado y Zulueta, Havana, Cuba
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94% Recommend
4.5 of 5 stars 447 reviews
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[ Date ] [ Rating ]
Excellent facilities but terrible lobby bar and breakfast service

NH Parque Central

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3 of 5 stars
doggyDivemaster 9 contributions
Bexhill-on-Sea, United Kingdom
Oct 19, 2004
3/6 found this review helpful

We stayed at the NH Parque Central for 2 nights on 13th and 14th October. This hotel is typical of a top class international hotel in any city. The location is exceptionally convenient. The rooms, bathroom and air conditioning are excellent. The large glass-roofed lobby area is air conditioned and tastefully appointed. The roof-top pool is great. Breakfast food is very good and varied.

BUT and a BIG BUT, we foud the service in the lobby bar absolutely dreadful and breakfasts inadequately staffed. We felt we could die waiting for someone to take our orders in the lobby bar area. We waited ages for them arrive and waited another age for the waiters to bring a bill. The waiters, who are mostly men, appeared sullen and frankly, didn't give a damn. Much of the time, we felt as if we were invisible. My wife informs me their attitude is even worse if you are a woman. This appalling service continued regardless of sensible tips left with every bill.

Apparently, we were not the only guests who thought this. A number of other English guests remarked to us upon similar experiences and concluded the same without prompting. In the end, we became angry and felt the hotel was cheating us by charging 5 star prices but delivering 2 star service.

We had chosen this hotel because, at the end of our holiday, we wanted to have available a comfortable refuge from sightseeing.

Consequently, the hotel's problem is a major drawback if the only alternative is to venture out, once again, onto the hot, dusty, polution choked streets of Havana at times when you may not feel like it. Nervetheless, we found the service in the lobby bar was so awful that we did precisely that, rather than endure the agony of trying to get a snack and a drink in the hotel lobby and suffering the indifferent and disdainful service of these waiters.

I would add that before coming to Havana, we stayed in the 5 star Paradisus Rio de Oro in Holguin. By contrast, the service we received in this resort was absolutely outstanding. The smiling waiters and waitresses were polite, obviously friendly and eager to look after you. The resort was genuinely 5 star and a credit to both the staff and its owners.

We booked the NH Parque Central because we wanted a five star refuge after tiring sightseeing trips. Our stay was spoiled by the shoddy service from staff with an obvious attitude problem.

I've given this hotel 3 'blobs' because of the location and quality of facilities but if you can find another good Havana hotel on Trip Advisor, I'd vote with my wallet and choose the alternative instead. They don't deserve your business. I hope their management read this review and arrange to sample their own service.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay October 2004
  • Member since September 14, 2004
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Maurits Looijen, Director of Sales and Marketing
(Management representative)
Nov 3, 2004
Havana, November 3rd, 2004

Dear TripAdvisor users,

Being abroad on a salestrip, it is only today that I have learned about this recent review, posted on October 19th, re. the slow service.

First of all I would like to offer our sincerest apologies for the fact that this couples stay in our hotel, did not meet their expectations.

We have, and always will, strive to be the leading hotel in Havana, Cuba. Ofcourse this needs a great deal of constant attention from the management and the staff.

Comments like this are warmly welcomed, as being a tool for improvement. It shows us that there still is room and need to train our staff properly.

In this case I am extremely sorry that this couple did not contacted our guest relations officer or the management in order to express their feelings. Much could have done at the very same moment to disminuish their negative experience and a personal approach is always preferable.

Nevertheless thanks for this open hearted comment. Rest assured that we have taken immediate action in order to avoid simular situations in the future. Honesty requires to admit that what happened to this couple, is not new to us. You can check the reviews based on this website on that.

We have sat down with the heads of the food and beverage department and with the captains and explained them that situations like this are completely unacceptable in a hotel with our standards. More important, we have explained them what impact this can have on the future results of the hotel and above all, the image of Cuba as a destination.

For what it is worth, I can assure you that what happened to this couple is not a regular practice in the hotel. We have weekly meetings in which all the guest comments are being discussed and in which we adapt our procedures where necessary.

Very much I would like to get in touch with this couple to personally offer our apologies. And ofcourse to being given the possibility to make up with them.

It hurts especially my soul to read that this guest advises other possible future guests to choose another hotel, stating that we are not worth their business. On a personal touch I would like to state that I have been with this hotel since its construction and I have seen it growing and improving. Situations like this is not what one would expect after almost 8 years of hard work and training the staff.

Once again rest assured that we have taken this comment seriously and that we are working on a constant improvement of our hotel and our services.

I trust to have informed you sufficiently and I am open for any suggestion whatsoever, so please do not hesitate to contact me at any time.

Hospitable Regards,
NH Parque Central

Maurits M.X. Looijen
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Havanna go again !!

NH Parque Central

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5 of 5 stars
A TripAdvisor Member
Derby, England
Aug 24, 2004
1/1 found this review helpful

We went on our first ever trip to Cuba this July for two weeks and stayed at the NH Parque Central. We honestly thought we'd arrived at the wrong hotel at first as the pictures in the brochure do not do it justice !! Its great !!

The service, food, rooms, the pool - you name it - really wonderful and very good value for money. Even if you don't want to explore Havanna and just stay in the hotel, the two restaurants in there are fantastic and we've never known such polite and helpful staff anywhere !!

We can't wait to go back. (Tip - remember to take lots of $1 dollar bills with you for tipping !!)

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2004
  • Member since April 25, 2004
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Good location and good air conditioning, but...

NH Parque Central

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3 of 5 stars
5pudulike 6 contributions
5pudulike
Aug 12, 2004
8/9 found this review helpful

This hotel is in a good location; in fact probably the best location for a hotel in Havana. It is, however, fairly soulless and "international". Service at the main bar is sullen and slow and the restaurant is always understaffed at breakfast. The rooftop pool and bar are good and the service is better up there, plus there is a great view.

Be aware that they don't have "no smoking" rooms and that, therefore, you room is likely to smell of cigar or cigarette smoke. This isn't unusual in Cuba though.

If you want something with more character and history and a lovely garden and ocean view, go for the Nacional; it's only a $3 cab ride away from the centre and it's cheaper.

As far as Havan itself is concerned, it is one of the safest cities I have ever visited with a policeman on every other corner. Yes, you will get hassled a bit but in my experience, never threateningly or persistently. I feel more relaxed there walking around late at night than in home town of London.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Best Hotel I've ever stayed in Anywhere!!!

NH Parque Central

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5 of 5 stars
rebecca2u 36 contributions
Cayman Islands
Jul 22, 2004
3/3 found this review helpful

Myself and my boyfriend stayed in the NH Parque Central for three nights recently. We picked this hotel because of other friends who had recommended it and because of the reviews on Trip Advisor. In no way were we disappointed. This hotel is amazing. The bedrooms and bathrooms are huge. The lobby is beautiful and the lobby bar is great. The breakfast is great and you can basically eat as much as you like. The swimming pool on the roof is breathtaking and the views from it are outstanding. The staff are all very helpful. Our digital camera ran out of battery and our American plug did not fit into their sockets so they charged our batteries at the reception for us. We kept a ‘do not disturb’ sign on our bedroom door while we were in the room and the day before we were due to check out, the housemaid wrote and left a note under our door telling us to have a great flight home – I’ve never had that in any country or hotel before. We left her a large box of chocolates as chocolate is hard to come by over there. One tip, when you’re in the lobby in the evenings, you’ll get serenaded by a group of musicians who at the end will ask you to buy their CD – we ended up buying two because there was a different group each night and the CD’s are crap, it’s a home made job and it’s not something you’ll listen to but then again, it was only $12 to us which isn’t much but that’s a month’s salary to one person there.

Basically, if you go to Havana, then you must stay in the Parque Central without a doubt.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Location, Location..........

NH Parque Central

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4 of 5 stars
A TripAdvisor Member
London, England
Jul 10, 2004
1/1 found this review helpful

Checked into this hotel after the fright of the giant cockroaches at the Commodoro Bungalows! Fantastic location, friendly staff, great lobby area with relaxed bar/lounge. Breakfast was really good (what’s with vegetables for breakfast over there!!) much better than at our resort in Guardalavaca. Evening meal menu really expensive so went to the Plaza for Italian. Rooms very comfortable, clean and cool. Great views from the roof terrace and pool area. Only downside is that when you are in this hotel you could be in any city in the world as it is just a standard chain hotel.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2004
  • Member since March 08, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Gay/lesbian travelers, Older travelers, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $142 (year-round)
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NH Parque Central Also Known As

Address: Neptuno, esquina Prado y Zulueta, Havana, Cuba