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“Great location, lumpy pillows” 4 of 5 stars
Review of Iberostar Parque Central

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Iberostar Parque Central
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5.0 of 5 Hotel   |   Neptuno, esquina Prado y Zulueta | Habana Vieja, Havana 10100, Cuba (Formerly Parque Central)   |  
Hotel amenities
Ranked #1 of 76 Hotels in Havana
Certificate of Excellence 2014
Toronto
Top Contributor
87 reviews 87 reviews
58 hotel reviews
Reviews in 51 cities Reviews in 51 cities
71 helpful votes 71 helpful votes
“Great location, lumpy pillows”
4 of 5 stars Reviewed December 7, 2013

I had a spacious clean room and bathroom; excellent service at front desk and in the dining room. The lobby is a little loud and garishly decorated. The bed and pillows were not very comfortable.
But overall, highly recommended.

Room Tip: In the 'colonial' section, the interior-facing rooms have no view but are very quiet.
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Manager at Iberostar Parque Central, responded to this review, December 8, 2013
Dear Spadina2,

On behalf of the staff of Iberostar Parque Central, I would like to thank you for your positive feedback regarding your past stay with us. Regarding our pillows, we do have a pillow menu where you can order a different type/material pillow that meets your wishes.

We are confident that you will be staying again with us.
Paulina Chahin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,107 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (742)
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Abbotsford, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 7, 2013

This was certainly are great hotel as far as location is concerned. It is situated near all the major tourist attractions and the rooms offer fabulous views of the city. I can't imagine you will find anything better in Havana. We spent 3 days at this hotel before moving to the beach at the Iberostar Varadero for out remaining 12 days.

The rooms were reasonably spacious and the beds were comfortable. Although the decor and design was no the most modern, our 6th floor room offered great views of the capitol building and the central park. The bathroom had all the standard equipment as well as a nice deep bath tub. Beware the mini bar in your room. Items like water and pop are 3 CUC if you choose to partake. Whereas you can get a 1.5L bottled water for a CUC at the stores.

The rooftop pool is kept cool even in the afternoon sun. You also have access to a spectacular panoramic with of the city from the rooftop perch. You can order food poolside and the area also doubles as a restaurant in the evening.

The complimentary breakfast was large and offered something for everyone. There was a fresh made to order egg station in addition to the rest of the exhaustive breakfast buffet. We left full and ready for a long day on the city after this meal.

The hotels evening restaurants offered quality food at surprisingly reasonable prices. The hotel lobby and reception area was gorgeous. WI-FI was offered in the lobby area at a price of 8 CUC's per hour. The bar was also extremely well stocked with anything you would find at a North American bar.

With this being the nicest hotel in Havana, be prepared to be hustled from the second you exit the hotel. People will be right there to offer you carriage rides, taxi cabs, cigars, escorted tours, restaurants, etc. A simple no thank you will end any of these conversations. If you happen to ask a question about a destination for instance though, be prepared to be led to the store or museum or whatever by the person who will then be expecting a tip for this invaluable service.

Room Tip: Ask for a room facing the Capitol building.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Manager at Iberostar Parque Central, responded to this review, December 8, 2013
Dear Coreydino2

We would like to thank you for the opportunity you have given us by choosing our hotel on your holiday. It motivates us to continue improving to read that you enjoyed our service and facilities.

We are confident that you will be staying again at Iberostar
Paulina Chahin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol,UK
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed December 6, 2013

We requested a quiet room on a higher floor and were not disappointed. We were allocated a marvellously quiet and well-appointed room.
The lobby area was very comfortable and a good place to relax, chat to other residents and try the first Cuban cigar.
The rooftop pool was fab and we were treated to live music and super views there.

The hotel has a "cadeca" (money exchange) which was one of the best & most convenient - not actually a hotel desk exchange, but a bank-operated one, which meant the rate we got was very good. No wonder the queue was so long (but worth persevering, and the exchange didn't close till 10 pm).

I rather wish we'd returned here after our week touring around, than end up in one of the Beach Hotels in Varadero which, although excellent in its own way, was a bit of a gilded cage!

Room Tip: Email us..! But anything facing the internal courtyard should be quieter
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Manager at Iberostar Parque Central, responded to this review, December 8, 2013
Dear Esteban,

On behalf of the staff of Iberostar Parque Central I would like to thank you for sharing with the online community of Tripadvisor your experience at our hotel. We are glad to read that you have found heaven in Havana at our hotel.
We hope to be able to offer you our hospitality once again.
Paulina Chahin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 5, 2013

A central hotel...convenient location....restaurants, sightseeing, bars etc within easy walking distance. Clean and friendly. Our only wish was for tea/coffee facilities in the room. Nice small roof top pool and restaurant overlooking Parque central...overall a comfortable three night break before going to Varadero,

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Manager at Iberostar Parque Central, responded to this review, December 8, 2013
Dear 3Muir2011,

We would like to thank you for the opportunity you have given us by choosing our hotel on your holiday. We are thrilled to read that you have had a comfortable stay at Iberostar Parque Central.

We are confident that you will be staying again at Iberostar.
Paulina Chahin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redhill, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 5, 2013

We stayed here end of Nov '13. We were shown to a room in the modern part of the hotel but it was on the 2nd floor and I thought it was quite noisy so asked if we could be moved to a higher floor. The staff were very accommodating and showed us to a room on the 5th floor of the older part of the hotel. This was a lovely room with a great view over the park. It was older décor but somehow a bit more comfortable than the room we were shown to in the new part of the hotel which was more like an apartment and had a very odd layout. The facilities in the room were excellent and although we didn't dine in the hotel, we did have breakfast every day and this too was really good. Great location as it's only a short walk from lots of major attractions.

Room Tip: If you are a light sleeper would suggest a room on 5th floor or above as this hotel is surrounded by...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Manager at Iberostar Parque Central, responded to this review, December 8, 2013
Dear Drannan,

We are very happy to read that you have had a wonderful experience at Iberostar Parque Central Hotel. Thank you very much for choosing us as your vacation hotel, we hope to be able to offer you our hospitality once again

Paulina Chahin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 4, 2013

We stayed in the new part of the hotel, it looked nicer then the old part and the pool was better. The room was very nice and spacious and modern, the beds were slightly uncomfortable. The pool on the roof is amazing and the views are fantastic and the pool side service is brilliant. The lobby and bar in the old part of the hotel is very nice to have a drink and listen to music and have a cigar. The hotel on the whole is brilliant and is in a brilliant central location but the food is not five star but it is not the best in Cuba as a whole. I would recommend this hotel to anyone staying in havana the staff are also very good and will do anything to help you.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Manager at Iberostar Parque Central, responded to this review, December 8, 2013
Dear WillDornan,

We would liek to thank you for choosing to stay at Iberostar's Parque Central Hotel. We are glad to understand by your comments that you have had a wonderful experience with us, with friendly service and good facilities.

We appreciate your recommendation and hope to be able to offer you our hospitality again in the future
Paulina Chahin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Balmain, Australia
Top Contributor
398 reviews 398 reviews
108 hotel reviews
Reviews in 145 cities Reviews in 145 cities
256 helpful votes 256 helpful votes
4 of 5 stars Reviewed December 3, 2013

Very well positioned across from Parque Central and major Havana buildings, select old building (of the two buildings) if possible to appreciate the history and character without sacrificing comfort, staff very good and plenty of reasonable English, Junior Suite facing the Parque was great with plenty of space, great bar at Lobby level with live music (but lots of cigar smoke). Initially thought the lifts were a problem, but soon realized that they're relatively good by Havana standards. European plugs only in Cuba so don't follow suggestions that US plugs will work. On return visit, the first room didn't have a safe (the instructions were there but no safe) so we were moved. The new rom was on the corner and rather cramped, noisy and we asked to be moved the following morning as we found the carpet was damp in one corner, which explained the smell! We were relocated to a much better room. It seems that there is quite a difference in what they call Junior Suites (some much lager and better designed than others) so it would be worth asking to see the room before unpacking.

Room Tip: Opt for the "old" building if you want the true character of Havana. Ask to see the room...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Manager at Iberostar Parque Central, responded to this review, December 4, 2013
Dear Jrandsk,

We would like to thank you for choosing to stay at Iberostar Paruqe Central. We are glad that you have had an overall good experience with us. We apologize for the fact that there was a problem with your safety deposit box on the first room you have got and we are glad that you were switched to a new room right away.

We hope to be able to welcome you back at any of our hotels
Paulina Chahin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Parque Central

Address: Neptuno, esquina Prado y Zulueta | Habana Vieja, Havana 10100, Cuba (Formerly Parque Central)
Location: Caribbean > Cuba > Havana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Havana
#1 Family Hotel in Havana
#1 Romantic Hotel in Havana
#3 Best Value Hotel in Havana
#4 Business Hotel in Havana
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Parque Central 5*
Number of rooms: 427
Also Known As:
Parque Central Hotel Havana
Nh Parque Central Hotel Havana
Parque Central Havana
Nh Parque Central Havana

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