We were in Cuba for the first time Aug 11-16.2004. We arrived the day before the first hurricane hit. This of course caused some problems at the hotel, none of which is the staffs fault. We found them to be very friendly and as obliging as they could be. We did not speak the local language so made do with some words and lots of sign language. We were in the bungalows which though not really up to date were quite comfortable, 2 very quiet a/c's. The pool was ok but of course the hurricane caused some problems there. Of course no water was another problem, but we made do. One thing to be aware of is they have 110v and 220 v power points next to each other and they have the same connections. The supermarket in the complex was only open 2 days out of the 5 we were there. You have to produce your passport or give your room number when you purchase goods. The food at the hotel was fine, but maybe not to everyones liking. The breakfast buffet was plentiful and a good choice. The chef makes great omelettes. Security was plentiful so we felt at ease at all times. Cuban beer is quite good, especially Bucanerro, but make sure its very cold. At least they had fridges in the rooms to keep the beer cold. We would stay at the hotel again should we return to Cuba.