Perfect base for exploring old Havana located on a one of the nicest squares I have seen (Plaza de Armas).
Although it is true that 5* service in Cuba is not what you are used to in the rest of the world, must say that we had very nice time on our 5 days there.

Lovely location, beautiful building. Nice looking rooms. And that's about it. It's basically a scalpers paradise. Can't charge drinks to room bill as bar run seperately (and when asked they can't produce a receipt) - and if you don't have the cash on you that night they'll come banging on your door at 8:30 in the morning demanding it. Want a late check out - that'll be $10 per room. Car park run seperately and charges fee that hotel claim they have no control of. Internet fee $6 for an hour. You name it they will fleece you. Leaves a really bad taste in your mouth. Oh, and in a $200 a night hotel there ain't much hot water, you don't get a bath plug unless you ask for one - and check your sheets as mine had hair on them. Lots. Plenty of other places to stay in Havana that are as beautiful and don't have such unpleasant practices.

We stayed 3 nights here and I would definitely recommend it.
The hotel is beautifully restored, couldn't fault the room,it's cleanliness and the lovely balcony overlooking the Plaza del Armes. The great thing about this hotel is that it's not on a busy street like so many other hotels so it's a peaceful retreat after a busy day yet it's moments away for everything you want to see in Havana Vieja! The breakfast was average however that's good by Cuban terms! After reading other peoples comments , we paid for everything in cash at the time so there were no issues with mystery bills.

This is a delightful hotel. the structure that is.
The staff here are HUSTLERS! If Cuba is trying to stop jinaterismos they should start here! I visited from Australia and was delighted to hook up with relatives of a great friend of mine who came from Havana. We decided to meet our friends at the hotel and when my guests came to meet me, a sleazy security guard intervened and told me that If i wanted to invite Cuban people into the hotel that I would have to look after him... to the tune of 60 CUP (60 Us dollars) (I am aware of Castro's policy of keeping tourists and locals separate). Neveretheless, I was very embarrased and my friends were nearby so I just gave him the cash, we all had a drink and split. It's despicable that Havana is touting this as their #1 hotel. Sure it's a beautiful hotel in an amazing location, but If you want a sense of authenticity or respect for being a touris, it is not here. THIS PLACE IS VERY CORRUPT.