When we arrived at the hotel we were instantly looked after.
However i had trouble as i am claustrophobic and cannot use lifts. The staircase was only in use for emergancies and was always locked so i had no choice but to use the lift, which i was none to happy about. We requested a low floor, but were assigned one of the highest as this was an upgrade. The lift experience was not pleasant for me, but i had to do it.
The hotel in itself was lovely. It was mainly a base for us, as we only satyed two nights. We explored Havana which was very educational.
The hotel has so much history so it was fabulous. I loved the photos of the celebs, and the hall of fame was great. The pool was very relaxed, and the food and drink was affordable. However the choice was limited.
It was well worth the money and for anoyone who wants to vist the most luxurious hotel in the city then this hotel is well worth it