Stayed here as a couple for four nights at the end of August / beginning of September. It was a bit out of the way and there wasn't much in the area. It took us about 30/40 minutes walking along the sea wall to reach Old Havana, where there seemed to be much more going on. We got ill the night after our arrival and due to this, found it very difficult to find somewhere to eat as we didn't want to travel too much. We weren't big fans of the restaurants in the hotel, so ended up just ordering room service for a couple of nights - this was a plus, as we found this food a bit better and the service was pretty quick, though after already adding a percentage onto the bill as a tip, it was a little off-putting that the people who came to deliver the food would then hover round for yet another tip - as well as the people who then came to collect the plates. However, this is simply part of the culture in Cuba and something we quickly got used to.
The pool was nice and there were always sunbeds free and my boyfriend enjoyed using the gym. The cabaret show they put on there was also really good, though we never got a chance to see the actual Tropicana to compare it to, due to being ill.
Our room was on the third floor. It was nice enough, though I was glad to leave on the last day, as it was that morning that I noticed the ants crawling over everything - mainly the bed. Not sure how, as it was on the third floor, but it happens! We had a nice view seaview and, excluding the ants which aren't really the hotel's fault, the room was clean and had everything we needed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We appreciate you have shared your comments with the Tripadvisor community. It is a pleasure to know that you enjoyed our Cabaret Show, the pool, the gym and the room with a beautiful view in the third floor. We would like to express there are additional facilities inside the Hotel which hopefully you can enjoy in your next visit to Havana without any sickness. We expect both of you are fine now.
The Hotel location sometimes is considered an additional benefit as it is not so far of the Havana center as you referred and at the same time is situated in a hill just in front of the sea. This privileged view can be enjoyed while sitting in the garden area or during the historical free tour of the Hotel every day except on Sundays. As other Tripadvisor reviewers have commented, only our guests can experience this spectacular scene.
We regret the unusual incident inside your room on the last morning at the Hotel. We can describe it as unusual due to you were satisfied with the cleaning of your room and it only ocurred the last of your 4 nights.
Really we look forward to welcome you to the Hotel anytime soon.
Hotel Nacional de Cuba
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.