Arrival
We visited the Casuarina for two weeks June 13-27. I would like to start by saying we had problems right from the start. We got Crawley ( Almond ) to email twice & also a friend stayed the week prior and spoke to the hotel about my wife who has a back problem so could we please have either a ground or 1st floor room close to the amenities to reduce her walking as much as possible. On arrival we were informed our room was not quite ready, would be about ½ hour & were offered cooling Rum Punches while we waited. This wait turned out to be 2 hours before we were shown to our room block 5 floor 3. This was a non starter & I asked for another room. We were then offered block 4 floor 2 which we reluctantly accepted for the night, but I did say we were not unpacking & we would need to change again tomorrow.
The duty manager Joanne Kelman really helped the next day & we were moved to block 3 1st floor, the room was great, close to everything for my wife
Restaurants
The hotel has 3 to choose from. Waves, Dover Grill & Enid’s ( Thursday to Sunday)
Again small things let them down. You are asked for you room number & then seated but by doing this even at breakfast the queues get longer & longer & increase waiting time & frustration. I did suggest just to take the room number & let people sit where they liked, this fell on deaf ears, the other alternative is to give everyone ID armbands.
Believe it or not you get offered the same menu two nights running, silly or what.
Swimming Pool.
The main pool we were told will be adults only ( just waiting for the signs ), the downside here due to the wind every day at least 2 parasols got broken quickly resulting in not enough shade around the pool. When we first arrived we would claim our pool beds about 9.30 and at the end it was close to 6.00 am.
Beach
Good & fun with serious waves, don’t go out of your depth, but too strong for young children.
Service at Bars & restaurants was very slow but this was without the new block opening with about 300 more people to look after. Where are these people going to eat, sunbathe or get to the bar I really don’t know.
Would I return, yes to Barbados, a definite no to the Casuarina. We will be going for our 11th time to The Grand Palladium Bavaro Resort in Punta Cana Dom Rep in December, now this is a fantastic hotel in our opinion, cant wait, and probably around half the price.
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Check in / front desk
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