To be very objective in my review I will start with the positive comments:
This restaurant has a cute decor very much intandem with its name "Bistro monet", therefore a very artistic, quaint, and colourful background . In addition, the majority of our table throughouly enjoyed their entrees. I had the Monet chicken breast stuffed with spinage, cheese and mushrooms. Very delicious...
...and now for the not so nice commentary
After having joined my party of four and having a look over the menu. It took quite sometime for the waiter to take our order. Granted we recognised it was a busy evening and it appeared the restuarant was severly understaffed. HOWEVER, after having waited an hour and half bordering two hours for our appetisers, our table was not pleased. During this time, noone came back to apologise for the wait, fill out water glasses nor offer even a bread basket for a group of hungry customers.I then proceeded to address the matter to the manager Ernest. I politely pointed out that our table had been waiting for an excessive amount of time and therefore were asking for some form of compensation in the form of a bill reduction. Ernest then begrudgingly replied that they would see what they could do.
After this point, I assumed that they would try to see how they could recover from the situation. However no such luck. After having finished our appetisers, we had another fairly lengthy wait on our entrees (which thank god were tasty). Again during this time, the level of attention we were given was almost non-existant, despite our previous comments on the service and long wait for food.
After having quickly consumed our meal due to our state of hunger, I couldn't help but notice the level of attention and service being given by Ernest to a large table inside. At this point, most of the other tables were gone and there were only three tables left attended in the restuarant. Again, it took a little while for our plates to be cleared and water glasses to be filled. Not to mention that one of the guest at are table had the lamb curry that was way over salted (because I also tried the dish). My friend mentioned this to Ernest who stated that they would take the dish off the bill as a result ( good move).
I believe my boiling point was hit upon receiving the bill. Up until this point, noone had apologised for the delay in the food nor the service received. Furthermore, Ernest handed me the bill and then gave us a half hearted apology for the entire evening. It was only upon inspecting the bill and getting a second check by someone else in my party that I realised no discount or reduction had been done. I politely asked Ernest if he could explain the bill and further asked if there was no modification. It was at this point Ernest chose to tell me he could not take anything off the bill.
Without saying I aired my views to him on the entire matter. I will admit it was done in a very stern and harsh tone as I was fed up with the entire situation.
I wanted to give a full account so that the trip advisor readers can objectively judge my commentary. My point of contention was really how the entire ordeal was managed. No form of service recovery was made. The level of service did not get better after our first complaint nor did I feel adequately compensated. As tasty as my dish was this experience will probably make me not come back to this establishment for a long time and furthermore, it hinders my ability to promote it at my hotel.If it it one thing I have learnt in the Hospitality industry is that the service recovery is just as important as making a good impression on the customer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.