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“Worst hotel ever, dont book it!” 1 of 5 stars
Review of Pirate's Inn

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Pirate's Inn
2.0 of 5 Small Hotel   |   Browne's Gap, 15151, Barbados   |  
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Hotel amenities
St Maarten-St Martin
1 review
3 helpful votes 3 helpful votes
“Worst hotel ever, dont book it!”
1 of 5 stars Reviewed 1 week ago

When I make the reservation for 2 weeks I received a confirmation. So far so good. When we arrived no complaints about the room. Unfortunately when we wanted to check out the hotel bill was $1.404 higher than the confirmation. The lady told me that by mistake they put us in a more expensive room which was never our request. besides that, we were in Barbados for medical reasons which was already very stressfull and painfull.

Because we had a budget for the room we were not able to pay the extra amount and the manager hold my passport and refuse to give it back to me. Because of the fact this is illegal I asked him to call the police.

After we were able to pay the extra amount it took us 2 hours extra and we end up missing our flight so we needed to stay one extra night.

I think it is very rude to put us in a more expensive room and just say you made a mistake. Mistakes can make every one but dont charge it on me.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Pirate's Inn, responded to this review, yesterday
It is regrettable that we have received this poor review and we are truly sorry that it must be dealt with in this forum. In order to frame a response that accurately represents the hotel's position we need to provide details and we will try to ensure that we do so with adequate consideration of guest confidentiality.

This guest checked into the hotel and was notified that their booking was for a category of room that was more expensive and the guest was provided with the cost. There was no issue raised in relation to this cost.

At the time of check out the guest indicated that they did not have funds to pay the bill and requested that their bank would wire the funds to the hotel. This payment would occur after the guest departed the island. The person responsible indicated to the guest that this was unusual but we would accept proof of the transfer from their bank once it was received prior to departure. The guest was due to leave the island early the next morning and by that time this proof was not forthcoming. The guest was asked to provide some comfort that they would not leave without paying the bill and this was done. There was no dispute regarding the amount due and absolutely no rancour in this transaction.

Later the following day, after the scheduled departure time, the guest was able to complete payment.

Over a month later we received an e-mail from a third party claiming to represent the guest in this matter detailing the claims raised in this review. We do not discuss guest matters with unauthorised third parties and given the nature of this matter we are surprised and disappointed that it is being ventilated in this manner.

The manager was actually out of island at this time but all reported interactions with this guest were cordial and we feel that we acted fairly and above board in this matter.

We are truly sorry that this incident occurred and invite the guest to contact us directly to discuss any other concerns in this regard. We wish to assure the guest of our best intentions at all times.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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150 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very welcoming to a single female traveller. Went to stay for one week and ended up extending my stay to four weeks. Highest possible level of service from staff; all guests are made to feel like family, so much so that I slept with my balcony doors wide open each night as did quite a few other guests. Excellent security with a guard on duty throughout the night. Superb location, no need for a vehicle. Fully comprehensive shopping centre right next door; if you forget something at home, you can purchase it from Lanterns. Am a huge fan of the Pirates Inn. Proper high-speed wireless allowing me to remain connected to the outside world as much or as little as I wanted. Hotel in January full of "repeat customers" who had been coming for 20 years+, some of whom even had requested preferred rooms in advance. Cannot recommend highly enough and am already planning my next trip.

Room Tip: I prefer to stay upstairs and thus sleep with my balcony door wide open during the night as did most...
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  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harrow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 4, 2014

We have stayed here for the last seventeen years and have become part of the "family". The staff are more like friends and enjoy a chat and a laugh and are also extremely helpful with whatever query you have. Renee is upgrading things as she is able to. We wouldn't stay anywhere else, its great for the beaches and the Hastings boardwalk is now a fantastic place to see the sunset,have a walk and enjoy drinks and food before heading back to the security of your own little oasis and more drinks or food around the pool. Can't wait for next year, see you then, Pirates Inn Crew. Pauline and Neil

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
4 of 5 stars Reviewed April 7, 2014

This was my 2nd trip to Pirates Inn, and next time I come to Barbados, I'll stay there again. I had an upstairs room this time, and it worked out very well. My grandson stayed nights with me, so we set up his game on the table and played every evening when we returned from our family outings. I had a great time visiting with the congenial people at the bar. Food is delicious, thank you Tony; and what can one say about Ian--always helpful and on-top-of everything. Janet, Diane and the front-desk crew are gracious and helpful. Rooms are spotlessly clean, nice pool and quiet surroundings, and we are just a block or so from the boardwalk, and Tapas, my family's favorite restaurant. I've come to feel like it's my second home. Thank you, Renee and everyone for an even better visit this year. See you in a couple years again.

Room Tip: If one is available, the poolside rooms have a nice patio, and some of the upper rooms a deck overlo...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed March 17, 2014

This was out THIRD time staying here. The great thing is that nothing really changes so there's no surprises its just a matter of relaxing and spending time enjoying the Island and beaches and attractions.

The pool is a great facility especially for the kids and elderly. Its quite deep at one end though. Luckily they now have a rule of not using it after 8.00 pm which mean that there's no drunken pool parties.

We had a room on the pool side and so could breakfast in the early morning sun, and feed the cheeky Barbados finches. They like milk and cornflakes!!

The joy about Pirates are the staff who are invariably helpful and knowledgeable. And Renee the owner even stopped her car in the main road to welcome us back!! We got a free full 'returners breakfast' one morning too.

Useful too is the happy hour between 6.00pm and 7.00pm - just right for a Banks before supper!!

The Pirates is set back slightly from the main road so it is also quiet. But there are convenient cafes and supermarkets just south, a KFC across the road, and easy access to the ubiquitous ZR minibuses to/from Bridgetown etc.

We'll be back next year - no doubt.

Room Tip: Ask - for a pool-side room!!
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
5 of 5 stars Reviewed March 15, 2014

I highly recommend Pirate's Inn. The mini apartments allow you to make a meal in a well equipped kitchen if you don't want to eat out everyday. Rooms are spacious and clean. Swimming area is great! Hotel menu is great, lots of choice, Bajan breakfast is a must have!! Hotel is conveniently located within walking distance to many different beaches, food, transportation and shops of all kinds. The staff are friendly and helpful.

Stayed March 2014, traveled as a couple
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Iroquois, Canada
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 4, 2014

Flight

This was our fifth time in Barbados also the wettest one. This past summer events were tough on both Sandy and I, concluding with me having a bypass surgery in late August and not knowing if I was going to be able to travel this winter ’till December. After getting permission to fly by my doctors, we booked our flights knowing getting a deal was going to be difficult and next to impossible, but luckily we had a credit with Westjet as our flights were cancelled last year. We also knew getting seats we liked was not going to be possible.

We flew to Toronto on Feb 2nd in the afternoon and because of weather conditions, we arrived a bit later than scheduled into Toronto. We had planned to spend the night at the Sheraton which is located right at the airport and then flew to Barbados the next morning. Having time to kill we headed back to the airport and had a couple of beers at Swiss Chalet to relax and people watch for a while. We then went back to the Sheraton and found our friend Simon still working the bar there. He expressed interest in visiting Barbados so I said I would send him some links and give him some pointers.

Arriving in Barbados

As usual there’s some paperwork to do before you land in Barbados. You will get a form to fill out on the plane. Customs/Immigration was backed up out the door of the airport as at least 3 planes landed at the same time, so it took at least 1 1/2 hours to go through, by then our luggage was waiting for us. We then went outside to grab a taxi to Pirate’s Inn, cost this year was $37 BDS same as two years ago. Last year we shared a cab with three others.

Our Room

Check in was quick, we didn’t have to wait long as Nadia took care of everything. Our room was number 75, our usual room now, which is an end unit on the ground floor beside the pool. It had a flat screen TV which you had to punch in the channel numbers instead of using the arrows on the remote to get certain channels. The room did have a room safe which is always nice, also included in the room was a bistro set on the patio which we promptly moved into the room and moved one of the plastic patio chairs to the patio (they need another table for the room).

This year we had no problem with the hot water, from the first day on we seemed to have either lukewarm water or hot water, but never cold.

The room was always kept immaculate by the Housekeeping staff also if you had any problems with the room, burnt out light bulbs etc., they were there promptly to fix it.

The only problem we had with the room was the Wi-Fi, it was pretty unreliable, while it was excellent in the dining area, once you went back to the room you would be lucky to get one or two bars no matter what the weather was.

Pirate’s Inn

This is the third time for us staying at Pirate’s Inn. It is a small complex consisting of 22 one bedroom Apartments and Studios with the front staff of Janet, Nadia and manager Renée taking great care of you. The cost for our room was $135 US a night tax included (10% reduction for repeat guests). It includes only one key which can be dropped off at the front desk before you leave the resort. The resort also has a small pool, which was pretty busy most of the time and with not enough sun loungers available at certain times. The area surrounding the pool is cork type flooring, which is nice to walk on. The restaurant is connected to the pool area, the area surrounding the pool and restaurant was always well maintained.

Outings

The location of Pirate’s Inn is excellent as you are within walking distance to a variety of restaurants, Accra/Rockley Beach, Lanterns Mall which includes a variety of specialty shops, IMart (where we picked up all our daily needs), RBTT Bank (where we did all of our banking) and the South Coast Boardwalk.

We walked the Boardwalk and Accra/Rockley beach every day (5.0 miles) for the first time in years. After our walk we would go back to the hotel pool for a rest and to keep cool in the afternoons.

We did walk to the Hilton and back to the Tiki Bar once and that seemed to be too tough for me, so we decided to just stick to the boardwalk only.

This year I decided to skip joining the Fitness Zone located in the Hastings Plaza for a workout. I will probably join next year when we return.

Sandy’s birthday always happens while we are in Barbados and this year she didn’t want to do the Champers thing. Lesley a friend of ours was having a house warming party on the West Coast so we decided to do a joint house warming/birthday party get together. As there was also two other friends celebrating birthdays, we all jumped into a taxi van and headed west. Lesley has a cute house that was nicely decorated, but don’t ask me how to get there because I always get lost once I leave the South Coast.

Restaurants

I ate all my breakfasts at the Pirate’s Inn, consisting of a fruit bowl, toast and coffee or poached, scramble eggs, toast, coffee and most of the time with chicken sausages. The restaurant is staffed by Sarah, Pat, Tony and Ian. The restaurant food, variety and service was good. We also ate a lot of our suppers here too. We always ended our night there with a nightcap. Their Happy Hour is from 6-7pm. Banks Beer was 2 for 1.

Pirates Inn had a couple of theme nights while we there, first was Back in Time Party with DJ Gerald B who cranked out the tunes that got everybody up dancing and singing, a couple of weeks later there was Nelle’s Spot Classic Jazz night which had a great night of Jazz and Blues. Great nights both times

We had supper three times at Blakey’s which is down the boardwalk from Pirate’s Inn. We did many Happy Hours there too. We met the owner Ronnie one night and I was surprised we had so much in common with regards to health issues and kind of compared notes. His staff call him Daddy, while I decided since I didn’t work there I would call him Uncle Ronnie. Bartenders Steve, Roger and sorry cannot remember my friend who sails name, always gave us friendly quick service with a smile. With great music playing in the background it made it an enjoyable time. Their Happy Hour is from 5-6pm. Banks Beer was $4 BDS.

South 7 Bar and Grill is a new establishment which opened up in 2012. Managed by Lemar, and taking care of our needs at the bar was Bryan, Robyn, Wason and Raheem who greeted us with a smile and hand shake (pump), also joining into the mix was a great and friendly waitress named Jacqueline who also had a great sense of humour. We frequented there quite often for Happy Hour and most of our suppers. They have great music playing (not afraid to turn it up when my song “I got a Feeling” came on as I requested). When not showing sports with sound on the 3 big screen TVs, they also have a juke box with great music on it.

Also interesting is all the furniture is stainless steel which makes it very unique when it comes to restaurants on the South Coast. This is the place I lost my fish eating virginity ;) Sandy had the catch of the day wrap one night, said it was excellent. Since what happened to me last summer I decided that I would try anything, so a couple days later I finally had it for supper and loved it. We had their combo platter a couple of times also and the choices where good. Most of their meals come with a side which completes the meal. Their Happy Hour is from 5-7pm, Banks Beer was $4 BDS.

Bert’s bar was also an establishment that we went to once for an Ottawa Senators game. Me of course being all dressed up in my Sens gear, but they were hammered by the Bruins (Bert’s jinx). Their Happy Hour is from 4:30-6pm.

We didn’t get to visit The Smoke Pit this year as they where closed one weekend and we had prior commitments the other weekends, next year for sure. They are only there Friday and Saturday night starting at 6pm.

We went to Mojo’s twice, once on a Thursday for a beer then the following Tuesday for $4 Banks beer day. We also had supper there too, which was good. They don’t have a Happy Hour.

We went to the gap once to eat at Cafe Sol. We had great seats overlooking the bay with a good possible view of the sunset. Unfortunately it must have been a bad day because the service was nonexistent compared to other years. They also removed Banks Beer from their Happy Hour (interesting not promoting Barbados products). We only stayed for one beer and didn’t go back. Their Happy Hour is from 5-7pm. On a good note, we did finally find the Saltash this year while down in the Gap. Previous years we looked for it and never found it.

This year instead of a Manager’s dinner, Renee invited us to the Grand opening of Infinity on the Beach. What an elegant occasion. They served sandwiches and other food and refreshments. We listened to the Minister of Tourism give his speech (will not say here what I thought of it). Then we did a tour of the place, very nice and a great location on the beach. The rooms were nice, if I had the money I wouldn’t hesitate in staying in the penthouse, but as I told Renee, once they extend the boardwalk to there, I would consider staying there.

Medical Services

This is the first time in a while that no medical services were needed but it is good to know they are there. We did have an incident while walking out to the plane as my insulin pump disconnected from my body and fell to the ground. I had to reinstall it once the plane was in the air. There was a lot of turbulence, not an easy task.

Flight Home

Check out was at noon and we were allowed to leave our bags in our room as they where painting the area where you store your luggage. We had a nice long chat with Sarah while having a couple of beers while waiting for Eddy’s Taxi Service to pick us up. Eddy was a great driver and very knowledgeable about Barbados. The fare was only $40BDS. Security at the airport was a breeze this year as I tried to avoid the lady that gave me a hard time for the past two years about my insulin pump.

This was our second time with connecting flights in Toronto. We landed at 9:45pm and our connecting flight was supposed to leave at 11:00pm. This year it went smoother as the flight leaving Toronto for Ottawa was late arriving in Toronto. Both flights had rough spots mostly turbulence on the flight to Toronto and the landing on both flights was rough. They were very heavy on the brakes and quite bumpy.

Final Statement

I had planned to do a lot more this trip but after a couple of days we knew we just wanted to relax with no worries. So we took it easy instead. There’s always next year to do more. We will be back next year maybe for a month this time.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pirate's Inn

Address: Browne's Gap, 15151, Barbados
Phone Number:
Location: Caribbean > Barbados > Christ Church Parish
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #8 of 23 B&Bs / Inns in Christ Church Parish
Price Range (Based on Average Rates): $
Hotel Class:2 star — Pirate's Inn 2*
Official Description (provided by the hotel):
Pirate's Inn is an intimate, family-run apartment-hotel centrally located in the Hastings area, seven miles from the Airport and three miles from the capital Bridgetown. It is 100 metres from the Boardwalk which gives access to one mile of beautiful South Coast beach. 22 fully equipped studio apartments feature kitchenettes, en suite bathrooms, cable TV, phones, free wireless access and in-room safes. All rooms face onto the central pool. There is a Bar and Bistro on site with an all day menu. ... more   less 
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Also Known As:
Pirate`s Hotel Christ Church
Pirates Hotel Christ Church
Pirates Inn Barbados
Pirate's Inn Barbados/Christ Church Parish

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