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“Great Hotel Facilities - Average Customer Service” 4 of 5 stars
Review of Waves

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Waves
4.0 of 5 Resort   |   Prospect Bay, BB23000, Barbados   |  
Hotel amenities
Ranked #18 of 27 Hotels in Saint James Parish
Manchester, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Great Hotel Facilities - Average Customer Service”
4 of 5 stars Reviewed November 20, 2012

We stayed at Waves for one week going out November 12th - have been to Barbados twice before...

Waves is a good hotel...there are many great things about it but for me I felt just a tiny bit like it had not lived up to expectation...mostly from a service perspective...

We arrived early eveing and were checked in efficiently and quickly...the room on the Spa side of the hotel was superb, massive, really clean and modern and with the comfiest bed and pillows I have ever encountered anywhere in the world - nothing bad to say about the room at all and some really nice touches...all eletrical points adapted for UK plugs, mini bar, really good quality towels and linen, modern flooring, nice size balcony etc...

Sunbathing - they have two pools - one by the spa that is very pretty - lots of palm trees etc and one on the first floor that is smaller with comfier sunbeds but unfortunately does not get any sun after 13.30 so you if you want to sunbathe for a tan you have to move from there after this time - and of course there is the beach which is lovely and there is also a deck overlooking the beach...no complaints here...again really comfy sunbeds....

Dining - 3 restaurants....all ala carte at night (an Asian Fusion type place, an Italian and a mixed/traditional one) all of which you have to make a reservation for and one for breakfast and lunch each day which is buffet style. I found the food to be ok - good selection, well prepared, plenty of choice etc...Where they did fall down tho is dependant on which staff was on each day the service could be really slow...and I know about being on Barbados time...but to me 50 mins to wait to order after being seated is ludicrous....also they were not so hot on replenishing things that had run out at breakfast...there was more than one occasion were there were not enough plates etc and some of the food had just gone never to be seen again as early as 8am on a breakfast that ran until 10.30 etc...some of the staff were great (especially Sandra who seemed to do a bit of everything and is an absolute credit to the place) but some were shockingly slow and sullen...
The drinks - Very good here - quality of alcohol seemed to be better than in other places I have stayed in the past...they also had sparkling white (it was an Asti I think) as part of the AI which I thought was really good as I have paid for this in other places...again the service could be variable on the bar...the younger tall bar man very good, but we had a night with an older guy on who was really slow and seemed a bit drunk himself...but this was only once

Niggles: Having a set time to be able to change your beach towel...5pm! Bit of a pain as i like a nap at this time but that is how it goes at Waves
If you don't book your spa treatments as soon as you get there you'll not get in...they will be booked up - I managed to get in for the day we were coming home and then when I turned up they did not have the booking...but to be fair when I complained about this in a polite way they did squeeze me in later on that day
It's a bit on the older side....fine for some but I felt a tiny bit bored with it later on in the evening...though if you are there to relax and want to be in bed earlyish most nights it will suit you down to the ground
Trip to Oistens (organised through the hotel)...can't fault Oistens but the driver spent the whole journey flirting with one of the guests sat up front....it felt unsafe as he did not have full attention on the road and it was a long journey
Courtesty room when going home was not an actual room with air con etc...it was the shower room in the spa and was swelteringly hot...came out sweatier than when I went in

All in all Waves is a good hotel...the food, drink and rooms are better than other places that I have stayed but the service is just ok...if they could get this right this would an amazing hotel...oh yes...thinks it's adults only...(which I was more than happy with) as did not see any kids but I could be wrong...worth knowing if you have kids as there will be nothing for them to do

Would I go again...Yes I would...but there are other places I will try first...

Room Tip: Spa rooms are the way to go....yes they don't overlook they beach but who stays in there room al...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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945 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (441)
Date | Rating
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English first
swansea
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 17, 2012

Stayed at Waves 5th to 15th November with 2 friends,we had a ball.
ROOM -was hugh,very clean and modern.Seperate dressing room and bathroom.Plenty of shower gel and shampoo provided.
FOOD-Can`t decide which restaurant was our favourite as they were all very good.Didn`t have a bad meal in 10days.
DRINKS-all were good the wine was very drinkable.Only complaint white could have been colder at times,but that didn`t stop us drinking more than our share.
ENTERTAINMENT-very good for caribbean,some nights better than others. Yes it did finish about 10.30pm could have gone on a bit longer but most nights ready for bed not long after.
STAFF-yes a few were sullen but that didn`t spoil the excellent service,you only had to ask and if they could get it they would.
SPA-we had free spa treatments with Virgin and they were very proffesional.
Hello to all the new friends we met.This is the most friendliest hotel we have ever stayed in.We will return

Room Tip: ocean view superior rooms.overlooking the ocean.Lulled to sleep at night by sound of sea.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 16, 2012

The room we stayed in overlooked the beach and was lovely. The room was spacious and clean (thanks to the cleaner, who was friendly.) The beach was beautiful and on our doorstep. As smokers we spent a great deal of time hunting for the ashtrays but at least we could smoke on balcony and on terrace. We had been advised of how friendly the locals were and were disappointed that the vast majority of staff appeared to be miserable and rarely cracked a smile. There were a few lovely members of staff who made the effort to be friendly. The regimental requirements to book your meal slot and attend to change beach towels at a designated time took away from the relaxed feel of the island. Entertainment was ok but just as the party started it stopped with entertainment ceasing at 10.30ish each night. I suppose if you are over 60 this may appeal but being slightly younger it was a disappointment. The island itself is beautiful and our trips out made the holiday special. Thankfully we met two lovely couples to share some good times and occasional grumbles with. The food was ok but a buffet style evening meal would have been nice rather than having to have a formal meal every evening. I would recommend Barbados to anyone but if you are pre-retirement maybe another hotel may be more suitable.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 15, 2012

overall i liked waves. my friend and i were allocated a standard beachfront room 214. this is an amazing room. very large. a small double and a queen size bed. balcony and uniterupted views of the carribean sea which was absolutely fantastic. lovey sandstone bathroom with multi-shower j ets and toiletries from the white company no less. i think the lady that owns the hotel is british and it shows. the rooms are decorated in a modern boutique style kind of like "next" modern and comfortable.lovely beds and good pillows and beautifull high thread count sheets. understated luxury. a note on rooms. they vary widely and its not about cost. its the build of the hotel. i saw other rooms and i did not like them as much as our standard beachfront room. it was truly lovely.some of the views are really not very good. for example overlooking a mouldy looking pool on the beach side of the hotel and the generators are very poor views but we had a standard room and it was fab. i did not mind the street views as i find this interesting seeing the locals and traffic quite fun. you have a fridge which is stocked with soft drinks and bottled water. a kettle.cups and saucers and good instant coffee etc. you have cut glass decanters with vodka and rum. a lovey touch

anather odd thing about the rooms. my daughter was given a duplex room. these are in my opinion the worst room in the hotel. they are very very small nearly a third smaller than some of the standard rooms so dont pay the extra. you are not necesarily facing the sea and like i said some views are not nice. with the duplex you have an upstairs which is a real waste of space. you do have a sink and a sofa but the space detracts from the room it does not add to it.
housekeeping was good and the staff lovely. nice ladies give them a tip they work very hard. one note i would like to see more mopping as sand is difficult to shift but other than that towels are replaced daily. the blue/white ones are beach towels a nice touch.

food was ok. not gourmet (west is the best a'la carte at waves) smallish portions but you could order as much as you wanted which we did. my daughter had noodles and no-one is going to tell me that the noodles were not the dried flavoured type for 12p a packet no-one lol.

the italian was not good. someone reviwed on here earlier that the antipasto had spam in it ....she was right. it looked ok but it was spam lol. the pizza bases were thin like a water buscuit and there was no cheese just a light dusting so very uninpressed. the meat pasta sauce was quite dreadfull. tooo sweet. no herbs just a sweet red mass! overall the dinner buffet was actually a lot better. fish fried to order and lots of it. macaroni cheese,curries,stews,fresh veg and some nice desserts in paticularly the custard and apple crumble just like homemade beautifully . met the lovely pastry chef this adorable lovely lady. actually quite typical of all the staff barring the management but more of that later.
i would class the food as home made comfort food. i quite liked most of it its not pretending to be anything other than that. breakfast was bufftet again adequate and omlettes made to order as are fried eggs sausages and bacon. fresh fruit, cereal etc oh and pancakes and syrup. like i said comfort food, we all put on a lot of weight at waves lol

beach is lovely. everyone enjoyed it. the beaches in barbados are all public but the locals are very very respectfull. they dont bother you like in jamaica so no need to worry. there were enough loungers and some lovely beds on a pretty decking area but we were there in late september not exactly high season so...

the management and some staff. management need to be more high profile as when you have a problem everyone is deaf dumb and blind as to who you should approach. we had an issue where the room allocated was grossly unsuitable for some of our party and we were fobbed off when they refused to cahnge the room. it actually spoilt my holiday as i felt that i could not trust the hotel to manage the situation proffessionally. took a week to sort it out. left a bad taste in my mouth. the allocations manager was trying to be cute by saying thats the room you paid for but as i had to reply to her that you dont know what you are going to get until you get there. the ,problem was regarding the duplex room with one bed, inadequate storage and floor space which for some odd reason she thought two women not related to each each other should share a bed with a baby. not good at all.

spa: had an incident with a very very rude girl working at the spa. she sucked her teeth when i came for my massage. not a good start. i was offered a glass of water which i declined (obviously) i left without having my massage as i felt it would not be nice. by accidet when i left saw the spa manager. a very nice polite and proffessional lady who arrnged for me to have my massage on anather day with anather therapist. it was TRULY AMAZING. i loved every minute of it thank you. i also found some of the concierge staff not helpfull at all. ALL the other hotel staff were lovely. hard working,polite and attententive. the chap who helped with the cases,the bar staff, the cooks that worked in tremendous heat (bless) the waitresses and waiters. all were lovely a++++

all in all i loved waves. its not an all inclusive resort like the bahamas,cuba or jamaica. its in a small tropical island and tbh you go to barbados to experience barbados. barbados has quite small hotels. you are not barricaded in the hotel because you can go outside (jamaica take note) as its such a lovely safe island. this is your base. it does not have a gym and i did not like the look of one of the pools tbh. but you get all your meals (food is very very expensive here in barbados) so are drinks so it still pays to do all inclusive. its a very british clubby kind of hotel which i liked. what an amazing lot of people we brits are. the entertainment is very low key but fun but be prepared to be in bed by 10.30. manage your expectation this is a relaxing lux hotel not an international resort. have fun chill and enjoy a lovely stay at the waves hotel st james barbados!

Room Tip: room 214 where we stayed is a beautifull large room whith an amazing view of the sea. this was aweso...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brierley Hill, England, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

best hotel that i have stayed in for a while, small but with a lovely family feel . the staff go out of their way to do everything they can for you. food is yummy and varied, spa treatments a real luxury. Read other reports about unfriendly staff- well all i can say is rubbish maybe the people that wrote the comments were too busy complaining to smile and be friendly with the staff. they were lovely right from maintenance man up to manager.nothing was too much trouble. You make the effort to smile and relax and you will enjoy your holiday so much more. We had a great time and will be back next year without fail. already arranged to text one of the staff so that she can get day off to take us to a beach party now does that sound unfriendly??


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Room Tip: all rooms are clean and spacious island view gives you a view of the room
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larkhall, United Kingdom
Top Contributor
102 reviews 102 reviews
20 hotel reviews
Reviews in 45 cities Reviews in 45 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed November 14, 2012

Just back from a 10 day trip and having read all the reviews beforehand we had our eyes wide open prior to arrival and didn't expect it to be all singing all dancing but a number of it's selling points appealed to us greatly. The hotel, like many on the island is small and offers a great deal for couples or singles who wish to relax, enjoy good food and have the ability to use Waves as a base. The major issue with the place isn't the size of the Hotel, the road the seperates the accommodation etc - It's the staff - Functional is the best way to describe the majority or rude and uninterested in service another. Management are completely hopeless at doing their job of managing and very rarely will you see them being associated with anything other than complaints and it s a real shame. Should they take customer service and satisfaction really seriously, then they could have a real golden nugget on their hands but carry on with their chosen path and they will remain to hold onto a dead weight. The excellent parts; Food 9/10 with 'fEast' as a real gem. Entertainment (on a fantastic 2 weekly rota apart from the rubbish managers cocktail bbq) 8.5/10 Adult only swim area (not a hotel for kids anyway) Certain members of staff (5 or 6 of them) The 'Watersports Team' are only interested in selling you 'additional services rather than having people interested in the actual watersports they are there for and don't even think about using the Hobi no matter your vast experience as you need to book a day in advance and require someone with you - WHY? The rest of the issues are very similar to smaller 'non-Sandals type' locations in the Caribbean in the state of disrepair (a bit or a harsh statement), the local spirits only etc But really this place offers so much if only you had interested and helpful staff who were actually interested in the people who pay good money to keep them in a job - A real shame! Many thanks to Kenny and the team at the main Bar, Cheryl for her morning Egg Station and afternoon grill, Cherlyanne and the wonderful Jennifer (Jenny) who could teach everyone about customer service and all the housekeeping and maintenance staff who never passed without at least a 'Hello'.

Room Tip: No need to pay for the duplex it's really not worth it. Pool view is exactly that in the area a...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham UK
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 14, 2012

We booked Waves a few weeks before travelling and were excited and had fair expectations when reading some of the reviews. The room was good, cleanish apart from the cobwebs. we love sitting on the balcony however not at Waves as the AC unit is sited on the balcony and blows out very hot extract. The food was ok but far from good. Breakfast was poor apart from the egg station, not a good choice at all and a bonus if you have power as 3 mornings out of 9 there was power cuts in the breakfast buffet area in the end you had to laugh. The service was on another level altogether, if I was the manager my first task would be to get the staff to smile and at least look like they want to be there. It was terrible we had to get out after 4 nights and we did. The 2 stars are for the SPA which was great and the guys on the beach. Once out of the OAP home where smiles are hard to come by, Barbados is great. The Cliff restaurant a must, one of the best meals of my life and lives up to it's reputation. Oistins Friday night street food and fun was a great night out. We loved Barbados and met some like minded people who really helped make our holiday memorable. Barbados a must however if you are under 40 surf past Waves and stay 5 miles up the road as the west coast is amazing with so much to do. You can jump on the bus, shop, eat drink and see the real smiles of Barbados.

Room Tip: Sea view but beware of the AC units
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waves

Address: Prospect Bay, BB23000, Barbados
Location: Caribbean > Barbados > Saint James Parish
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Saint James Parish
#12 Luxury Hotel in Saint James Parish
#15 On the Beach Hotel in Saint James Parish
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Waves 4*
Number of rooms: 70
Official Description (provided by the hotel):
A cosy, full service all-inclusive beach-front resort where no effort is spared to deliver whatever our guests want. Exquisite spa, 3 restaurants, 3 bars, complimentary daily leisure activities, entertainment schedule and complimentary afternoon tea service. Adult-only section,sunset cocktail bar. Helpful, friendly staff. An unforgettable experience awaits. ... more   less 
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Also Known As:
Waves Hotel Saint James
Escape At Prospect Bay Hotel
Escape Hotel Spa Barbados
Waves Barbados/Saint James Parish

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