Just back from a 10 day trip and having read all the reviews beforehand we had our eyes wide open prior to arrival and didn't expect it to be all singing all dancing but a number of it's selling points appealed to us greatly. The hotel, like many on the island is small and offers a great deal for couples or singles who wish to relax, enjoy good food and have the ability to use Waves as a base. The major issue with the place isn't the size of the Hotel, the road the seperates the accommodation etc - It's the staff - Functional is the best way to describe the majority or rude and uninterested in service another. Management are completely hopeless at doing their job of managing and very rarely will you see them being associated with anything other than complaints and it s a real shame. Should they take customer service and satisfaction really seriously, then they could have a real golden nugget on their hands but carry on with their chosen path and they will remain to hold onto a dead weight. The excellent parts; Food 9/10 with 'fEast' as a real gem. Entertainment (on a fantastic 2 weekly rota apart from the rubbish managers cocktail bbq) 8.5/10 Adult only swim area (not a hotel for kids anyway) Certain members of staff (5 or 6 of them) The 'Watersports Team' are only interested in selling you 'additional services rather than having people interested in the actual watersports they are there for and don't even think about using the Hobi no matter your vast experience as you need to book a day in advance and require someone with you - WHY? The rest of the issues are very similar to smaller 'non-Sandals type' locations in the Caribbean in the state of disrepair (a bit or a harsh statement), the local spirits only etc But really this place offers so much if only you had interested and helpful staff who were actually interested in the people who pay good money to keep them in a job - A real shame! Many thanks to Kenny and the team at the main Bar, Cheryl for her morning Egg Station and afternoon grill, Cherlyanne and the wonderful Jennifer (Jenny) who could teach everyone about customer service and all the housekeeping and maintenance staff who never passed without at least a 'Hello'.

We booked Waves a few weeks before travelling and were excited and had fair expectations when reading some of the reviews. The room was good, cleanish apart from the cobwebs. we love sitting on the balcony however not at Waves as the AC unit is sited on the balcony and blows out very hot extract. The food was ok but far from good. Breakfast was poor apart from the egg station, not a good choice at all and a bonus if you have power as 3 mornings out of 9 there was power cuts in the breakfast buffet area in the end you had to laugh. The service was on another level altogether, if I was the manager my first task would be to get the staff to smile and at least look like they want to be there. It was terrible we had to get out after 4 nights and we did. The 2 stars are for the SPA which was great and the guys on the beach. Once out of the OAP home where smiles are hard to come by, Barbados is great. The Cliff restaurant a must, one of the best meals of my life and lives up to it's reputation. Oistins Friday night street food and fun was a great night out. We loved Barbados and met some like minded people who really helped make our holiday memorable. Barbados a must however if you are under 40 surf past Waves and stay 5 miles up the road as the west coast is amazing with so much to do. You can jump on the bus, shop, eat drink and see the real smiles of Barbados.

Lots of positives but a few negatives. On the plus side, nice rooms, very comfortable bed and good housekeeping. Food was good although buffet a bit repetetive. Main bar is great with excellent evening entertainment. Overall staff are very friendly and helpful. Resort is small and people get to know each other quickly. Small beach area but great for swimming in the sea.

On the down side. A main road runs between the two buildings and it's often a crapshoot trying to cross.(One restaurant is on one side, two on the other) It's also not the greatest location but at least there's lots of buses to take you into town.The workmanship in the building isn't great. The elevator is stifling hot. No pool bars, No beach bar. From one pool you have to go through the lobby to get a drink at the main bar. No waiter service in the bar. Drinks were poor. Most resorts water down the drinks but Waves seems to take this to a new level. And the supposed "After-hours bar" was never manned. Internet service is horrendous.

Overall we enjoyed our stay and would definitely go back to Barbados, but not to this resort. Just too many niggling annoyances.

Arrival was painless.very freindly.we had an upgrade to the spa side,which for us was a good choice.we wanted a quiet week without children.make sure you book spa treatments and catamaran trip(all included) A.S.A.P.both very good experiences.overal resort good,no major problems.room cleaning was to a reasonable standard.comfortable and great quiet air con.
Ate at vivo rosso once.disappointing.flat atmosphere and food poor standard.other two restaurants very good.fEast had the nicest setting.portions small,but you CAN order two starters!Drinks good quality,nice cocktails and bottled banks beer.
The beach was lovely.you can walk all the way to the cliff restaurant.great beach service despite what others have said.OK entertainment at night,a bit mixed!most guest all enjoying a nice relaxed time.if you want a party go else where.if you have children dont bring them here.would recommend to others but we NEVER do the same place twice.....................