My husband and I stayed at Sandy Lane for 10 days in September. Although we had been to Barbados several times and had visited the Sandy Lane spa before this was the first time we had stayed at the hotel.
There are so many things to compliment the hotel on - generally it is a fabulous place to stay and its reputation and high prices are well deserved. Our bedroom was excellent with a very large terrace both of which were probably of the highest standard I have stayed in for a long time. The rest of the hotel is beautiful with a good range of shops and amenities. As a guest you are made to feel like an old friend and part of an exclusive club.
Most of the staff were very good: the managers, pool and reception staff were very friendly and professional. They know you by name within a day and genuinely go out of their way to help.
However the hotel's reputation and prices do also make you expect the highest standards consistently and unfortunately this wasn't always our experience.
Unfortunately the old dirty car that the hotel sent to meet us at the airport didn't give us the best first impression. In hindsight, this was the first warning that we had arrived (in what the hotel calls their) "low season" and that may not get the full Sandy Lane experience. Whilst the prices are very slightly lower at this time of year it is worth checking what repairs they are carrying out and whether all of the amenities at the hotel are open before booking. For example, building maintenance was carried out during our stay - whilst it didn't disrupt us too much there was one day we tried to have a quiet day on the beach but had to listen to the constant sound of an electric drill and hammering at one of the beach huts 100 yards behind us.
When we tried to book their signature restaurant l'acajou we were told it was closed for the entire month – apparently this happens every year. This meant we only had the choice of the more casual restaurant Bajan Blue – we found this fine for breakfast (and the wonderful Sunday brunch is a definite must) but the very hit and miss service and fairly basic menu meant that we ate outside of the hotel most evenings. The hotel offered to cook something from the l'acajou menu for us but as we needed to give them at least 24 hours notice this wasn't really conducive to the relaxed and fairly unplanned holiday we wanted. There are plenty of excellent new and established restaurants nearby including Daphne’s and The Cliff which provided far better service and food.
We used the spa several times during our stay. Whilst the treatments themselves were very good, the spa pool was quite dirty and not all of the jets worked. Not really what you expect from a 5 star hotel.
Ultimately, we would both return to this hotel in an instant as the negatives are easily outweighed by the positives. However, I would need to be persuaded to go back in what the hotel calls ‘low season’ again as I feel some of the Sandy Lane experience was lost behind all the maintence work going on and a sense that the hotel was not quite running at its full potential.






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