I think most of the negative reviews about Crystal Cove say much more about the reviewer than the resort especially when you read under a headline of ‘Disappointing’ such dramatic and tragic news that “in the bathroom a tap fell off but was fixed while we had dinner”. If you are interested we had a blocked loo and this was fixed within 30 minutes.
We have just returned from 10 nights at Crystal Cove and we had a thoroughly lovely time there. Yes, if you are expecting absolute perfection then you will see flaws – occasional small items of maintenance that ought to have been attended to – but a holiday is a complete package and I for one do not go so that I can take a minute by minute diary of any irritations that might arise while I am there.
All staff without exception were very attentive, polite and cheerful. Our room, a wonderful Ocean View Suite with living room and two bathrooms (241), was kept very clean. The beach is gorgeous and there is plenty of space so that unlike at the Colony Club you don’t have to sit a mere 2 feet away from your neighbour. It is really a very short walk from the beach to the bar for drinks and so I didn’t really miss a beach service as did another reviewer. Needed the exercise anyway!!
The food is very good and only one a la carte evening meal we felt didn’t offer proper presentation and quality. Otherwise there was plenty of choice at each meal time, buffet style or a la carte. I would say, however, that the presentation of the food at the buffet servery areas could do with some improvement. I would agree that the drinks service at meal times sometimes lagged with insufficient staff working the Cave bar.
Evening entertainment was every other evening and was a fairly quite affair; typically a band of only average quality. I would have preferred more but of course other guests may like it that way. I missed not having a beach bar with louder DJ sounds but I knew it was quiet when I booked.
I think that overall the resort is quite delightful and would thoroughly recommend it. We would definitely go there again especially as we got engaged while we were there!