We have been visiting Crane beach as a beach destination for years and true, it was a little more special when the hotel was tiny and the beach was empty without vendors etc, but it is still an amazing place. The waves are extraordinary and the old staircase down to the beach is still as charming as ever and preferred by this visitor to the new elevator. This trip, we stayed at the hotel in a one bedroom suite. Overall The suite was visually amazing and VERY LARGE, with two bathrooms and a kitchen and ample room for a family of four. Our view was breathtaking and the balcony was the perfect location for breakfast.The main restaurant was quite good, the pool restaurant was not. The new pools are beautiful visually, but if laps are what you are after this is not the place. We could not help but wonder why they chose to put in a series of small pools that did not interconnect. What a wonderful location for a few small water slides or waterfalls. Our favorite pool was still the main pool with it's columns that has been photographed in so many magazines over the years. Our room was in need of some upscale comforts, not the least of which was an air conditioning system that worked! The air conditioning barely worked and even with the ceiling fans, the rooms were very hot, especially the bath room. The ceiling were just too high in our upstairs unit to have such a limited air vent system. Many of the drawers were warped from the humidity and unusable. The water pressure and the amount of hot water during our stay were questionable, mostly due to the construction. The pull out sofa had rusty hinges, yet the sofas were not that old. It was hard to figure out some of the contradictions between what was essentially a beautiful room, and a newer rental and the need for management to take a good look at how user friendly these rooms actually are. The hotel needs to trouble shoot, not only to make their beautiful and new accommodations user friendly, but to meet the needs of their guests. Staff were not very friendly or accommodating, which was odd since Barbados is one of the nicest islands with the friendliest people. Here are a few suggestions:
1. Revamp the air conditioning, because sweating for $600-700 a night is not a good thing.
2. Put in a shower by the elevator to the beach so that this is even an option for people returning from the beach.... the staircase shower is just too far from the elevators to make any sense...guests are already half way up the stairs.
3. Have towels and boogie boards available on the beach, during our stay we had to shlep the towels from the far pool and sign the boards out in the lobby.
4. Add a snack bar by the beach because you have sandy, dirty beach guests dining with businessmen in suits in your main restaurant.
5.Work on the water pressure and hot water.
6. When you sell a room with a plunge pool, make sure that the people staying there realize that the water temperature will be far below anything they would want to even think about plunging in.
7. Have someone fix the warped drawers in rooms, we called for help with this but nothing was done.
The Crane Beach will be a prime destination once the new shopping and restaurants surface, but with the influx of people and the upscale prices that will be charged, there are certain expectations. The hotel is experiencing some major growing pains during their expansion. Located on one of the best and most interesting beaches in the Caribbean ( for those of us who enjoy the Atlantic waves), let's hope that Crane management does not lose sight of what is important and what makes them and their location so special. We will be tracking their growth and hope to return once a little attention to detail is shown. Barbados is a great island with many diversions, great food, happy locals and good shopping. This hotel sits too far away from some of the best areas of the island to operate as if people will just come if they build it. Crane really needs to stand apart from the competition and in order to do so must pay a lot closer attention to maintaining their standards and remaining upscale.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.