My husband and I were coming in on a cruise ship and booked directly with Eco Dive for scuba diving. Andrew was very prompt in replying to all my emails and answering all my questions.
On the day we arrived in Barbados, he was waiting for us at our predesignated meeting place. He informed us his boat had just broken down. He had made arrangements for us to dive with one of his Divemasters using another dive shop he was friends with and trusted (Rogers Scuba Shack). You could easily tell he was disappointed over his boat breaking down and putting us into that situation. We were there to dive and we knew Eco Dive had excellent reviews. If Andrew felt comfortable putting us with Rogers Scuba Shack, then that was fine with us (besides we'd done our research ahead of time and already knew Rogers Scuba Shack also had good reviews).
Andrew drove us over to Rogers Scuba Shack and introduced us to Eco Dive's DM Mikey. Andrew stayed with us the entire time we prepared for our dive. Eco Dive sets your gear up for you, although we elected to set up our own gear. Once it was ready, Mikey carried it out to the dive boat (there is no dock so you have to wade through the water to get to the dive boat). Andrew took the items we didn't want to get wet, and locked them inside the office for safekeeping.
On the boat, Mikey took good care of us. Since we were on another company's dive boat, we were at their mercy for where we dove. However, we dove with only Mikey and did not have to dive with the rest of the divers. We would dive in the opposite direction and then the boat would pick us up wherever Mikey told them we would be ending our dive at. So once we got in the water and separated, we actually never saw the other divers which was very nice.
Mikey was very good at finding interesting things underwater to point out to us. We saw turtles, rays, and spotted moray eels. On the boat, Mikey provided us with plenty of water to drink and granola bars to snack on during the surface interval.
After returning to the dive shop, we were provided with fresh water for rinsing our gear and there were spots available to hang it to dry.
We battled some sea sickness (even after taking Meclizine) and Mikey told us about Stugeron which is available over the counter but is not available in the USA. After we were finished diving, Mikey took the time to drive us over to Eco Dive's shop and gave us a few pills of Stugeron to try on our next dives (which we did and felt just as good as if standing on dry land even when we were in very rough seas - thank you Mikey!). He then drove us back to our cruise ship.
Although it was a bummer Andrew's boat broke down, they way he handled the situation was very commendable. He did everything he could to make sure we had an enjoyable experience and discounted our dives due to the inconvenience. We were very appreciative that he did not just cancel the dives and instead made sure we were still able to go diving. If we are back on Barbados in the future, we will definitely get hold of him to dive again!