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“Absolutely wonderful staff!” 4 of 5 stars
Review of Courtyard by Marriott Bridgetown

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Courtyard by Marriott Bridgetown
3.0 of 5 Hotel   |   The Garrison Historic Area, Hastings | Christ Church, Bridgetown BB15156, Barbados   |  
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Ranked #2 of 4 hotels in Bridgetown
Kingston, Jamaica
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
78 helpful votes 78 helpful votes
“Absolutely wonderful staff!”
4 of 5 stars Reviewed April 20, 2013

The Courtyard Marriott is a "new kid on the block" in Bridgetown - apparently only a couple of years old - so, everything is in good working order, and, as part of the Marriott chain, it is standard Marriott fare in terms of rooms and amenities. However, the staff are almost universally helpful and genuinely interested in the guest's comfort and experience in the hotel. Andree, who works in Reception, is a perfect example of the helpfulness of the staff: on two different occasions on my first day in the hotel, she assisted me - once to make sense of a message that had been left for me at check-in (and she pursued that puzzle until she got an answer), and then helping me with my Intenet connection (I had tried the button for Tech support on the room phone and got an unanswered ringing at attempt one, a recording warning me that I would be paying for an international call on my second attempt, and a recording inviting me to leave a message - which was unanswered - on my third attempt). Andree came to my room and fixed the problem in a matter of minutes, cheerfully and sympathetically ("I had the same problem last week," she told me). She had to come back an hour later when the Internet connection cut out again, and she was equally as helpful and friendly. For the rest of my stay, she made a point of speaking to me every time she saw me, asking how I was, and how my Internet was. A small thing, but important to make one feel welcome.

Almost universally, the staff were welcoming and helpful - an experience one seems to find infrequently in large chain hotels. So, the Courtyard gets a big congratulations for its customer relations.

It does have some challenges, however. Checking in was tedious and time-consuming; there was only one person working on reception and the process seemed complex and challenging for her. Checking in three people - all of whom had reservations and were expected - took more than 20 minutes. And at 9:00 p.m. when the arriving guests were tired and hungry, it was an annoying first impression of the hotel.

The most disappointing feature of the hotel is the arrangement for breakfast: customers have to order from a menu posted on the wall, pay, obtain a receipt and a numbered cardboard "flag" that links to the order and then wait for the order to be delivered. For those staying at the hotel for business purposes in Barbados (and that seemed to be most of the clientele), the necessity to queue to order breakfast (even to get coffee and takeaway items that are already packaged) and get delivery was tedious and time-consuming both mornings I was there. The staff were multi-tasking and trying their best; however, it's the system that is ill-conceived. For those who need a quick breakfast, a buffet is much easier.

Overall, however, the service and ambience of the hotel were more than adequate. What you pay for at the Marriott (and it is somewhat over-priced by international standards, but, then, so is every hotel in Barbados) is the responsiveness of the staff to the guest's needs - and the hotel exceeded my expectations! I would recommend the Courtyard Marriott for its staff responsiveness and cheerfulness, but not for its prices or restaurant (fortunately, there are many other dining choices nearby).

Room Tip: All rooms are quiet.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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187 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Birmingham
Top Contributor
73 reviews 73 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 17, 2013

Clean and fairly large room. Good for business but somehow missing something and expensive for what it was. Limited dining facilities with an uninspiring menu akin to a humble cafe but significantly more expensive.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Anglesey North Wales
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 17, 2013

Stayed in this hotel back in January for one night only. Was upgraded on arrival to a large suite which was lovely and wished I had been staying for a few days more! Room was very clean as was hotel itself. Reception staff friendly and helpful. Eating facilites quite basic. Fast food style at breakfast but fine for my short stay. I have stayed at the Hilton before and would probably prefrer that hotel for a longer stay/vacation trip...but of course the rates are higher, as it's location is very good. Saying that, I would also stay at this hotel again if in Barbados for a few nights.
Located not too far from Bridgetown and airport about 20mins away.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 12, 2013

Very clean room. Much space. In-room TV (English language programs), frig, and lock-box. Hot water when wanted. Across street from beach which is easily accessable. Pleasant staff. Free local calls -- not so for "800" calls. Very easy access to both taxis and public buses which run frequently (and cost $1 US into town). Small pool with small view of ocean beyond. Nice sitting areas near pool. Breakfast costly. Snack station near reception desk -- some costs, moderate while others --> well, beware.
This clean hotel is more reasonably priced than many of its neighbors. It's nicely located near beaches and transportation. Rooms are spacious. Unless you wish to be directly on the beach, this is a good choice. Oh -- taxi ride from airport is $20 US. Have fun on this lovely island!

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Trinidad
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 12, 2013

Our stay at this hotel recently was a pleasant one with clean and accommodating surroundings. The entire hotel was well kept. As this being mostly a business hotel, we assume that this was the reason for the pool being empty at most times. This was an advantage to us as we had it all to ourselves. It was a bit disappointing though that this hotel does not offer a continental breakfast as most Marriott hotels. The restaurant located on the ground floor was quite expensive and not very accommodating to vegetarians. all in all it is a good hotel with friendly staff and located in an ideal location.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Lucia
Top Contributor
72 reviews 72 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 11, 2013

This is the place to stay in Barbados for business. Clean, large lobby and patio. Good bar and excellent food from breakfast to dinner. The rooms are clean. Free internet, pool, and gym. Not far from downtown Bridgetown and ideally located. The staff is attentive and helpful.

And, it is far enough off the street so there is no noise. About 20 minutes from the airport.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Holetown
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 10, 2013

Before moving to Bim, my husband had several business trips and we stayed here many times, so much so that it felt so comfortable, like a second home. The staff are very polite and helpful! Love them for that. The rooms are great, clean, comfortable, spacious.....no complaints.
The menu at the restaurant needs adjustments, either that, or they need a new Chef. I love Saltfish Buljol so ordered that for breakfast one morning. I have no idea why Bajans feel the need to put either ketchup or Mustard in EVERYTHING but they completely ruined that dish for me. Pina Coladas were great though :)
They have a lovely sundeck, a bit much for the day, burning is not attractive; but at night, this area is such a perfect place to star gaze! I believe the pool is on the rooftop as well...........
The hotel is located across the street from the beach so salt water is not far, simply cross the road and you're there :) They also have an arrangement with the property owner on the beach and residents of the Marriott have access to beach chairs, no rental charges like some other beach bars. We had the most amazing Rum Punch at this particular bar opposite Marriott on the beach. Stained our mouths red, had such a great time!
The hotel is within proximity of St. Lawrence Gap and a host of other night life attractions so it's perfect if you plan on doing some of that. There's a Spa onsite and TGIF is on the same compoud.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Courtyard by Marriott Bridgetown

Address: The Garrison Historic Area, Hastings | Christ Church, Bridgetown BB15156, Barbados
Phone Number:
Location: Caribbean > Barbados > Saint Michael Parish > Bridgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Bridgetown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Bridgetown 3*
Official Description (provided by the hotel):
The all new Courtyard by Marriott, Bridgetown is a contemporary 118 room Barbados hotel opened in 2011, featuring well appointed guest rooms accommodation with spacious work areas, plush bedding and complimentary high speed internet access. The hotel is located within the well known Garrison district,and across the street from the beach offering beach access to the Coconut Beach with complimentary lounge chairs for guests. The hotel features an outdoor pool, business center, and restaurant. TGI Fridays and a Spa are located next door. The Courtyard is also a short drive from the famous St. Lawrence's Gap. ... more   less 
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Also Known As:
Courtyard By Marriott Bridgetown Hotel Bridgetown
Courtyard By Marriott Bridgetown Barbados

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