My usual Barbados hotel, the Hilton, was full/expensive for this stay so for the first time I stayed at the Courtyard Marriott. It’s no Hilton, although arguably the price difference reflects that. Maybe, maybe not.
Check-in was fine. Front desk staff were pleasant and professional.
Room was modern and clean. Adequate cupboard and drawer space. Decent TV and channels.
The room is not bad for business purposes. Desk is a bit small. Chair is height-adjustable and OK. Two phones – one on the desk; one bedside; neither with speaker phone capability; no cordless phone; desk phone didn’t move more than a foot. No wi-fi in room; network cable only, and it barely reached far enough for me to work comfortably on my laptop. Service was free, fast and reliable. Wi-fi available free in the lobby and restaurant but service was slow when I tried it (at a somewhat busy time, admittedly).
Bed was comfortable; linens fine. Bathroom was OK; shower was good; towels are cheap and thin, and toilet paper was crunchy.
As others have noted, in-room air conditioner is loud. I was able to sleep comfortably with it off, fortunately.
My third-floor room had a balcony which looked out onto the parking lot and the main road (Highway 7), with no good view of anything. Not a big deal for me on a business trip, but might be important for you.
Very small restaurant in the lobby, which wasn’t bad, but nothing special. Not full-service… you order at the cash and they bring items to your table; or you get something to go. No room service in the hotel.
A day and a half before checkout I asked for late check-out, even half an hour. Was promised that someone would call my room that day and leave a message. By 9pm, no message. I called to ask; they said no. I understand that the hotel was at capacity, and that late check-out is discretionary, but excellent hotels can manage a half-hour.
Getting ready for checkout, I wanted to move my co-worker’s room charges onto my credit card (same card as on my room). Was told on the phone by front desk they needed an(other) imprint of my card; went down to front desk; then was told I had to fill out a long form, including info they already had from when I checked in. I asked whether there was an alternative; after some discussion was told that as long as my co-worker said OK, they’d do it. Found my co-worker 2 minutes later and brought him to the front desk. Several more minutes, another imprint of my card, lots of mouse clicks etc. on their computer, then we were told OK. All in all, three different answers from three different people. Other hotels I’ve been in can simply transfer the charges from one room to another.
Overall, an adequate business hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 25, 2013
Thank you for choosing our property for your most recent stay in Barbados and thank you for your feedback. I have noted your dissatisfaction with the process it took for you to confirm payment for your colleague and I will follow up that the necessary training is completed with my team to ensure that we are better able to handle similar requests in the future.
Report response as inappropriate
With reference to the guest room wifi, we do have this feature available in all of our guest rooms along with the network cable as another option. I would appreciate it if you can email me offline your room number at firstname.lastname@example.org so that I can check to see if we had an issue with the wifi in the room which you occupied.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.